Nike Store Reviews 285

I ordered from nike.de germany dpd stole my package it says i recieved it but its not true! nike or dpd stole my package i lost 300€ i will go to the police

Stay away !! complete let down of a company and shocking !! currently about 2 months in to not receiving an order of over £200 there has been a joke of back and forth emails trying to pass this on to the delivery company who this no longer involves . I then had to chase again to which there reply was we are not sending the order or refunding.
Excuse me I have not received what I ordered !!!
I will be attempting one more time as iv been advised to and then I will be taking further as it also seems to me from the other reviews they are doing this to a lot of a customers to which makes me very angry as it’s not cheap and not fair on families that have to pay out more especially this time of the year.
iv already taken advise I know I have grounds so I will what ever the cost because they are just totally cheeky and I advise the people below to as well

Nike store in Hamburg. Really a poor experience. Totally unengaged staff providing NO service at all. The employees clearly signaled that we customers were actually disturbing them quite a lot while they were hanging out and chatting with each other. They didn’t have the shoe models in stock that they had on display. And you have to wait five minutes just to get the shoes you want to try on. We tried twice, and both times they said the shoes were in stock, but it turned out they didn’t have them. Even though when we ordered, they said they could see the shoes were there. This store is not under control. Stay away. They make it easy to boycott products from the USA :-)

Nike store in Hamburg. Really a poor experience. Totally unengaged staff providing NO service at all. The employees clearly signaled that we customers were actually disturbing them quite a lot while they were hanging out and chatting with each other. They didn’t have the shoe models in stock that they had on display. And you have to wait five minutes just to get the shoes you want to try on. We tried twice, and both times they said the shoes were in stock, but it turned out they didn’t have them. Even though when we ordered, they said they could see the shoes were there. This store is not under control. Stay away. They make it easy to boycott products from the USA :-)

I recently ordered from Nike.de, and they sent the items using DPD services. The items were never delivered to me, while on the DPD tracking website, it stated that they were delivered successfully to me (I was at home all the time). When I communicated this to DPD, they told me to contact the sender which is Nike to open an inquiry. When I communicated it to Nike.de multiple times, they performed their investigation and concluded that they wouldn't refund me because I received the package. Now Nike customer service has even stopped receiving my calls. I am filing disputes with Klarna and to get my money back. Be very careful when ordering online from them.

I made an order with Nike.de, and they sent the items using DPD services. The items were never delivered to me, while on the DPD tracking website, it stated that they were delivered successfully to me (I was at work). When I communicated this to DPD, they agreed that they had lost the package. When I communicated it to Nike.de multiple times, they performed their investigation and concluded that they wouldn't refund me because I received the packages. I am filing disputes with the bank and customer rights agencies to get my money back. Be very careful when ordering online from them.

I sent back two pairs of shoes to Nike in December 2023. I've made countless phone calls, more than 50 useless chat conversations, and they still haven't reimbursed me. They give ridiculous replies in the chat and what they're doing is simply illegal. I'll never buy Nike shoes again. Never again.

I ordered 2 pairs of sneakers, the product arrived in a torn box. Well, this happens, but when I opened the package, I got a shock! instead of 2 pairs of sneakers, they sent me 3 worn sneakers. I soon took photos. I wrote to Nike technical support about the phone, as usual, they don't answer. Nike wrote back that I "sorry for them" and I need to send these shoes back. I don't I argued, I did everything as they said. On May 3, I sent the shoes. There was some technical error in DHL and it does not show the status of the parcel, the post office confirmed that the parcel is already in the Nike warehouse. I wrote to Nike support again, one of the consultants confirmed that the package is already in the warehouse, but he finished the blog, I wrote again to Tech. Nike support. I did not expect such an answerthey wrote that my animal is not in stock. They do not answer all other questions and immediately close the chat. This is how I lost 190 euros and 3 worn sneakers

As many customer here. My shipment was never delivered to me. Acording to dpd was delivered. When I talk to Nike they refused to refund the money and I need to pay for items I never received. Their explanation is dpd said u got the package that means you got the package. Despite there is no actually signature or anything that states that it is proof that it is delivered to me!
This is a joke and on top of that customer agent said, you dont need to bother to call we have your money, so if you want you can take legal actions we dont care even if you never buy with us.
This is despicable that braking the customer rights who is not responsible for shipment till he received it. And instead of solving this with shipping company they would rather loose customers.
HORRIBLE! STAY AWAY FROM THEM!!! THIS IS FOR NEWSPAPERS!

I bought a Metcon 9 on August 18th. They never delivered and then returned to Nike. Never got my refund.

Found job on Indeed.com for Retail Sales at the Outlet in Queenstown Md. The skills test was long and did not work right and had to log in 3X and it took me 2 hours to complete a simple application and then I receive a email from the store, telling me they got a over whelming amount of applicants. That is all it said so I guess I wasted two hours of my time, never again

First, they didn't deliver my order, then promised to resend it but again failed and sent only half of it. Then, I placed a new order and they promised to apply a 25% discount to it, but again deceived me and canceled the order. I've spent a lot of time and effort, but in the end, I was left with nothing, and the money for the order still hasn't been refunded. The original order number is C01214260890 (I still haven't received a refund for this order). The second one is C01215162193.

0 Stars Nike you are going down just like Budight this is a BIG INSULT us as real WOMEN have rights this does NOT REPRESENT US!

I sent the return of the sneakers on August 2, I chatted NIKE on September 23, they promised to sort it out within 5-9 working days, so far there has been no communication from them. I chatted NIKE today, they cannot find my return and refuse to return the money, they ignore the photo of confirmation of sending the return and ask another proof of return, that's joke?

I love these classic Nike Cortez with the red/blue detail. They are the “Forrest Gump” sneakers aka the ones Forrest receives in the movie. Very comfy and always getting compliments.

I really liked Nike in Germany. They are quite fast, and refreshingly nice for the German standards. The following happened to me. By accident, I have sent New Balance shoes to them. They were in a Nike box. I have contacted Nike and they have located my shoes and promised to send them back in 3 working days. Next day, I have received an mail from Nike stating that they do not know where my shoes are and that I should send them the receipt and they will repay. The repay option was a voucher at Nike. I said no to that, I want my money back. We are talking about 140 euros worth of money. After a few days, someone called me from Nike and asked to confirm my bank account and informed me that I will receive my money after 5 working days. The standard for Germany. And here we are, I am writing this review because I didn't receive any money. I have sent a few emails and called a few times. In one of those calls, I was informed that my request has to be approved at a few levels. Whatever that means. Extremely unprofessional. I expected more from them. And we are talking about 140 euros here! And all would be fine if they didn't lose my shoes!

Worst customer service ever. Zero help, refuse to refund me and no one gives a damn about you. AND there's no-one to complain to either

Nike is the number one store when it comes to comfortable wear or sport shoes