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3.2

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TrustScore 3 out of 5

1 review

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3.2

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Rated 1 out of 5 stars

poor experience, terrible quality, and left to ruin

i took my daughter here one weekend. it was not busy. we used the inhouse ski boots and skis, which looked awful. muddy and worn.
we then went on the practice slope, which turned out to be a disaster, as the artificial snow, which looks like white astro turf, was patchy all over, and worn out completely in places. we were asked to ski down turning, as opposed to straight down. when we tried, the patchy areas, which were worn down to the plain surface, made us fall, as were impossible to turn on (just no grip). after that, we went up to the main slope, which looked a little better, only to be told that my daughter could not control her skiiing and would have to go back on the practice slope.
i admit, she was a little rusty, but it had been a short while. were were not permitted to stay on the main slope.
she was not that bad. the slope is just as steep as the practice slope.
all in all i would never go back as it is.
go first and have a look before you commit a family there.
i complained, which was verbally taken, and they said that they realize our issues, and they are looking into updating the surfaces.

also, there is a toboggan run, that they say closes at six. we queued up, and when we got to the front, finally with 13 minutes remaining, we were told that it had already closed. there my daughter was left standing, and with no discretion from the staff, you can imagine my anger, nowhere does it say that you should be up and down by six. just dumb !

April 8, 2015
Unprompted review
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