Appalling customer service
I purchased The.Bowl from Nikki.Amsterdam, a portable Bluetooth speaker and light intended to be controlled through the company’s mobile app. Despite repeated attempts, the app-controlled functions would not work properly. The product was never used and remained in its original condition; it was only opened, charged and tested.
What followed was one of the worst customer-service experiences I have encountered. It took 28 emails to deal with what should have been a simple product complaint.
Instead of providing practical assistance to resolve the problem or accepting a reasonable return, Nikki.Amsterdam sent increasingly aggressive, legalistic and intimidating emails, using headings such as “TECHNICAL DIAGNOSTIC” and “FINAL NOTICE.” Their tone was hostile and threatening rather than professional or customer-focused.
They repeatedly dismissed my concerns, attempted to dictate an unnecessarily complicated technical process and ultimately declared the matter closed. In my experience, their approach showed a shocking lack of understanding, or regard, for the consumer protections customers are entitled to expect when purchasing products in the European Union.
After wasting an enormous amount of time trying to resolve the matter directly, I had no alternative but to submit a formal claim through my card provider.
Thankfully, my card included purchase protection. The evidence was reviewed, my claim was successful, and I recovered my money. A very big thank you to my card company for protecting me when the retailer failed to resolve the matter fairly.
I would never purchase from, recommend or promote Nikki.Amsterdam again.
My advice to potential customers is to pay only by credit card or another method offering strong buyer protection. Make absolutely sure you have a way to reverse the transaction and recover your money should you be unable to obtain a fair resolution directly.
Reply from Nikki.Amsterdam
THURSDAY, 30.07.2026
Dear Mr. HY,
We strongly advise you to double-check your credit card bank statements from the past few days very carefully.
Fact is: your formal chargeback attempt against Nikki.Amsterdam was officially REJECTED by your card provider, and no refund was issued by our company. The funds for your purchase remain 100% paid and secured in our corporate accounts. Your bank claim was rightfully denied because you explicitly refused to cooperate with our legally compliant workshop inspection (Option B), which is required under EU and Dutch consumer law.
Had you simply cooperated with our standard procedure, your product would have been inspected long ago. If an actual technical defect had been found, you would have received a replacement and a full refund of your shipping costs immediately. Instead, across 28 self-generated emails, you continuously demanded terms outside our consumer policies, refused any cooperation, and legally withdrew your technical complaints on July 9, 2026, to demand a return more than a month after delivery, long after the statutory 14-day EU withdrawal period had expired.
Since you chose to publish a 5-star review on Trustpilot for an insurance company on the exact same day, confirming they approved a private payout for you, it is clear you collected a private insurance policy sum from a third-party insurer. Utilizing Trustpilot to falsely claim you won a banking dispute against our online store, when your card provider actually rejected your claim, is a severe distortion of financial facts.
Our management and service team has provided you with intensive support, which you chose to ignore in favor of legal threats. Nikki.Amsterdam has been delivering high-quality products and premium customer care for over 9 years. This matter remains permanently closed.
Best regards,
MANAGEMENT & SERVICE | NIKKI.AMSTERDAM
