Nila Reviews 

198
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently highlight the quick and efficient delivery service, with numerous reports of next-day arrivals. People often find the products to be of good quality, and several consumers appreciate the positive overall service and communication, noting that support can resolve issues effectively. However, some customers also noted significant problems with orders not being delivered or tracking information not updating. Many people reported difficulties reaching customer support, experiencing unresponsiveness, or receiving unhelpful replies when issues arose. Additionally, a few consumers expressed dissatisfaction with product quality, citing issues like poor taste or items not meeting expectations.

What people talk about most

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with quick... See more

Product

Users describe ambiguous interactions with product, with many reviewers praising the quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising fast delivery times, often... See more

Service

Reviewers mention ambiguous feedback about service, with many praising it as "best service I've had" and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some reporting fast delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a similar issue as a few people recently! Order wasn't showing anything on the tracking for about a week, contacted costumer support and my order was delivered the day right after. Was honestly... See more

Company replied

Rated 4 out of 5 stars

I ordered on the 23rd and didn't receive for a week, so I got in contact with the customer service team through the support ticket section of the website. I was asked to wait a couple more days to con... See more

Company replied

Rated 5 out of 5 stars

ABSOLUTELY ☆☆☆☆☆ stars given 😀 2nd order from Nila and like my 1st order-arrived next day PERFECT for when run out of MC and too early for repeat prescription-GREAT find 😁 keep it up Nila Dispen... See more

Rated 5 out of 5 stars

I found this site as my usually street person have let me down so much and hate waiting around.. I was skeptical as saw mixed reviews about delivery etc, I contacted the support staff and they were am... See more

Company replied


Company details

  1. Vaporizer Store

Written by the company

At Nila, we believe in honesty, simplicity and transparency.


Contact info

3.3

Average

TrustScore 3.5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(198)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Hi I ordered something yesterday and…

Hi I ordered something yesterday and forgot to put in order on my reference to send payment via bank transfer and I’ve only received email saying order pending because we need to receive money and whatnot I have been emailing them constantly and worried I have sent payment

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Nila is not a scam

I have used nila since I ordered hash and it was sticky rubbish nila brilliant always next ďay and product is always excellent thanks nila

March 10, 2026
Unprompted review
Rated 3 out of 5 stars

4/10

The products are ok but not the best quality, also very expensive. Very rarely order from here nowadays

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

Sent an empty parcel

Ordered on Sunday parcel came on Tuesday and was …. Completely empty and still sealed I have tried to contact via there website and via Instagram as I can not find any email, and I have had no response very disappointed. It’s 100% a scam

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Order to product EX

Waited now already received same products by same methods 24 hour delivery over my 4 orders in total. Outstanding process 2 product received.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

All the time perfect.

All the time perfect.
Been using them for about a year and a half now and every single order has been delivered and no hiccups. If something happened to the cartridge or something broke or delivery was slow customer support sorted me out straight away. A few of my friends even started using them after I recommended.

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

First order and nothing has shown up yet (extremely disappointing - really wish I had read the reviews)

I really wish I had read the reviews before placing my order. I’ve been waiting far too long for an item that was advertised and shipped as Royal Mail Tracked 24, yet there has been no delivery and no Royal Mail scan to confirm that the parcel was ever received by Royal Mail.

I placed the order on Sunday morning and initially had a payment issue. I contacted the company through both their portal and email and was told the issue had been resolved 24 hours later.

Two days after that, I sent a follow-up asking for a tracking number and an update. I eventually received a tracking number, but was then told the parcel had been sent out on Monday.

Today is Thursday, and the tracking still shows “We’re expecting it”, with no Royal Mail scan at all. Even allowing for delays of 24 hours, this is not acceptable for a service sold as Tracked 24.

Overall, the communication has been poor, and I’ve had to repeatedly chase for basic information. This level of service is extremely disappointing for a first-time order.

I will update this review if I receive my order. However, based on the lack of tracking movement, the repeated delays, and what I’ve seen from other recent reviews, I’ve honestly come to the conclusion that something isn’t right here.

It feels like only some orders are actually being sent out, possibly just enough to keep a bit of reputation going, while others are left waiting with no real proof that anything was ever posted.

I didn’t want to jump to conclusions, but the whole experience so far has been very disappointing.

UPDATE:
After posting this review, I was contacted by the company and informed that the original parcel was considered lost in transit and that a replacement would be resent.

While I appreciate the acknowledgement, I am still waiting for confirmation that the replacement has actually been dispatched, including a new tracking number that shows a Royal Mail scan. At the time of writing, I have not seen any evidence that the replacement has been physically handed over to Royal Mail.

I will update this review again if and when the replacement arrives.

UPDATE :

Since writing this review, the situation has still not been resolved. The original tracking number provided by the company never showed a Royal Mail acceptance scan and remained on “We’re expecting it”.

The company later stated that the parcel had been lost in transit and that a replacement would be sent. However, the replacement has also not arrived.

After further communication, I was asked to choose my preferred vape again, which I did, but I have still not received confirmation that a new parcel has been physically handed over to Royal Mail or any updated tracking showing a Royal Mail scan.

At this point, several weeks have passed since the original order and I have still not received the item.

Based on this experience, I cannot recommend ordering from this site.

January 25, 2026
Unprompted review
Rated 3 out of 5 stars

Okish

Came fast but was just OK and a bit over priced.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

LEGITTTT

its legit i was genuinely scared it was a scam but i got my order havent tried the product yet but i swear nila is legit, i willll be buying again thanks nila!!

January 6, 2026
Unprompted review
Rated 3 out of 5 stars

I ordered it and it arrived today

I ordered it and it arrived today, so far it has barely got me high, i took about 10 big puffs and i wasn't too high, i know this is a different batch that's why its so cheap so i cant really complain too much, it looks nice tho. I wouldn't recommend this discounted worse batch.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Multiple purchases, all good

Multiple purchases, all ok now. Pretty much next day delivery every time. I've been buying bud, intend to give their edibles a try but can't vouch for them at present.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service is ON POINT

I made a mistake on my end with the payment, and all I needed to do was send a email and the whole issue was resolved by the support team almost immediately. Very kind and helpful staff and very trustworthy. I highly recommend this site.

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Don't use

Don't use. Honestly it's pony. Nothing turns up. Sending your money another person's private bank account clearly a scam. Your mad if you fall for this. 🤪 I have purposely ordered to prove it never shows up. . Absolute madness . Azif

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Really great I ordered about 11am and…

Really great I ordered about 11am and got it the very next day. I was quite anxious but I'm impressed. Good stuff, fast delivery, discreet and happy - I've just placed another order tonight and I cant wait. Good Job :)

-update; I received my order two days after, granted I ordered at around midnight. Nonetheless, I'm sure it will be just as good as last time. Reliable

September 1, 2025
Unprompted review

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