Great customer service. Gave 4 stars because I believe the case has design flaw. For the most part, case is great, sturdy and backlit keyboard is phenomenal. Definitely high quality materials and craf... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Nillkin folding keyboard is an excellent bit of kit. It's well made, very portable and the fact you can link it to more than one device is a plus. The only reason it's not got 5 stars is because t... See more
Company replied
* Good stuff first! I'm getting all my future device accessories from Nillkin. They're awesome – great quality and prices. Plus, their customer service is super helpful and nice. * But, I r... See more
I originally left a review about the false promise of “3–5 days delivery.” After 14 days the package finally arrived from China (not Europa as implied)– only to find out that the screen protector... See more
Company details
Written by the company
NILLKIN is a global consumer electronics accessories brand established in 2009, dedicated to creating stylish, durable, and functional mobile accessories. With over 16 years of experience in product design and innovation, we focus on premium protection solutions for smartphones, tablets, and digital devices. Our product range includes phone cases, tablet keyboard cases, screen protectors, charging accessories, and magnetic protection solutions for leading brands such as Apple, Samsung, Xiaomi, and more. At NILLKIN, we combine minimalist design with practical functionality. Every product is carefully engineered using high-quality materials to ensure durability, comfort, and reliable protection. We serve customers worldwide through our official website and authorized global channels, offering fast shipping, secure payments, and professional customer support. Customer satisfaction and long-term trust are at the core of our brand. We continuously improve our products and services based on customer feedback to deliver a better experience every day.
Contact info
Nillkin Industrial Co., Ltd., 518000, Shenzhen, China
- support@nillkin.com
- nillkin.com
3.0
Average
198 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like how it’s efficient and is great…
I like how it’s efficient and is great typing wise
February 18, 2024
Reply from Nillkin
Thank you for your kind words and feedback! We're thrilled to hear that you had a great experience with our product and service. Your support means a lot to us. Looking forward to serving you again!
Advertisement
Impressive thus far.
Prompt delivery, great fit and quality feel. 2 weeks in and very impressed. Great battery life too, only charged once so far! This makes your iPad so practical.
Let's hope the long-term performance remains the same as right now!
February 18, 2024
Reply from Nillkin
Thank you for your kind words and feedback! We're thrilled to hear that you had a great experience with our product and service. Your support means a lot to us. Looking forward to serving you again!
The iphone cases weren’t that good but…
The iphone cases weren’t that good but the iPad cover was pretty good
February 18, 2024
Reply from Nillkin
Thank you for sharing your feedback with us. We’re pleased to hear that you liked the iPad cover! However, we’re sorry that the iPhone cases didn’t meet your expectations. We strive to improve our products and your comments are invaluable to us. If you have specific suggestions or concerns, please feel free to reach out at service@nillkin.cc. We hope to provide you with a better experience in the future.
Reply from Nillkin
We’re sorry to hear about your experience. Please contact us at service@nillkin.cc, so we can address your concerns and make things right. Thank you for your feedback.
Great for those who use the iPad for writing!
I found the case to be well constructed and protects my iPad well. Removing the Apple Pencil from the storage position is a bit cumbersome in that it requires both hands to remove the pencil. I thought I would have use of the keyboard but it's just extra weight at this point.
December 19, 2023
Reply from Nillkin
Thank you for your feedback! We’re pleased to hear that you find the case well-constructed and protective for your iPad. We understand that removing the Apple Pencil can be a bit cumbersome. Please note that the storage area has a cutout on the back, allowing you to push the pencil out with your finger for easier, one-handed removal.
Regarding the keyboard, it is detachable. If you find that you don't need it, you can simply remove it to avoid the extra weight. We hope this helps improve your experience with our product.
Advertisement
Everything ok
December 19, 2023
Reply from Nillkin
Thank you for your kind words and feedback! We're thrilled to hear that you had a great experience with our product and service. Your support means a lot to us. Looking forward to serving you again!
Reply from Nillkin
Thank you for your kind words and feedback! We're thrilled to hear that you had a great experience with our product and service. Your support means a lot to us. Looking forward to serving you again!
great cover very robust good connection…
great cover very robust good connection for the keyboard
November 17, 2023
Reply from Nillkin
Thank you for your kind words and feedback! We're thrilled to hear that you had a great experience with our product and service. Your support means a lot to us. Looking forward to serving you again!
Reply from Nillkin
Thank you for sharing your feedback with us. We're glad to hear that our product is functioning well for you. We'd like to assure you that our products undergo rigorous drop tests to ensure durability, and they are designed to withstand everyday wear and tear. If you have any concerns about the product's quality or durability, please don't hesitate to reach out to us. We're here to help!
Advertisement
Small very little
November 2, 2023
Reply from Nillkin
We’re sorry to hear about your experience. Please contact us at service@nillkin.cc, so we can address your concerns and make things right. Thank you for your feedback.
Great product
Good quality! I only have one concern. The # (pound/hashtag) comes out as £ (euro/pound) so I guess there’s some sort of error idk if there’s a way to change it. But other than that, the product is great!
November 2, 2023
Reply from Nillkin
Thank you for your feedback! We're glad to hear that you find our product to be of good quality. Regarding the issue with the # key, it may be related to your keyboard language settings. Please check your keyboard language settings to ensure they are set correctly. If you need further assistance or have any other concerns, please feel free to reach out to us. We're here to help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.