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NineLife United Kingdom Reviews 

1,924
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 209 reviews, reviewers had a great experience with this company. Many customers appreciate the smooth and easy ordering process, often finding unique or hard-to-get products. People frequently highlight the exceptional quality of items received, accurately described and well-packaged, alongside efficient service and helpful communication. However, some customers noted that delivery times could be slow, with items taking longer than estimated to arrive or dispatch. A few also reported products arriving damaged, incorrect, or faulty, and expressed dissatisfaction with difficulties in obtaining refunds or managing courier issues.

What people talk about most

Product

Clients share ambiguous opinions on product quality and availability, with some reviewers praising the good... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many experiencing longer than expected... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the easy and straightforward... See more

Service

Users describe positive interactions with service, highlighting easy ordering, good communication, and smooth... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy ordering process and able to obtain products not available elsewhere. Good communication via email updates. Did take a while to arrive though (couple of weeks) so speedier method of shipping woul... See more

Rated 4 out of 5 stars

The only negative about this company is that it is the US. That makes it a problem due to the changes insitituted by the new government that causes a lengthy delivery time as well as shipping costs. S... See more

Rated 4 out of 5 stars

The whole order went smoothly. My only issue was the neofect wasn't in stock in the UK but I emailed your team and their response was clear precise and helpful.also the product seems quality 👌

Rated 4 out of 5 stars

Delivery was slow, it was nine days before the item was dispatched. DHL e-commerce were in no hurry to deliver it. The Item only just arrived in the nick of time before I went away.

Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(1,924)

180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

update

edited. they fixed my order but it is just incredibly slow. rating upgraded accordingly. cheers.

February 11, 2026
Unprompted review
NineLife United Kingdom logo

Reply from NineLife United Kingdom

Hi VJ,

We regret the delay in your order delivery and sincerely apologize for the inconvenience caused. I’m pleased to inform you that we have processed your refund.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
NineLife

Rated 1 out of 5 stars

Totally misleading info for delivery and POI on website

Placed an order for Chocolate Casino Chips for two big birthdays in our family at the very end of January. Order cost well over £100.
Placed the order on 16th Jan 2026 expecting the parcel within the week to ten days as suggested on the website.
Only being delivered now 5th Feb 2026
Discovered only through the Tracking Info the order was being shipped from America - absolutely no information the website stating this.
I ordered from Ninelife as I fully believed the order was coming from within the UK.
The Tracking showed the parcel was received into the UK on 27th Jan but it's now taken 10 days for it to be delivered.
Very disappointed with their replies when I emailed to politely query the order.
Absolutely no transparency on the website about point of origin or true delivery dates.
Will not use them again as I now do not trust them as a supplier.

February 5, 2026
Unprompted review
NineLife United Kingdom logo

Reply from NineLife United Kingdom

Hi Jane,

We regret the delay in your order delivery. We are committed to improving our shipping process.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 1 out of 5 stars

Review of customer service

*UPDATE3*

So i emailed them in regards to a refund because the product i received from them is a lot smaller then advertised.
They sound nice and friendly and polite, and then they offred me only 15% refund. 15% refund for selling a product that was not as desctibed??? Embarrassment of a company! ABSOLUTE CON-ARTISTS.

AVOID THEM AT ALL COSTS!!!

*UPDATE2*

ABSOLUTE LIARS!!

So i finally got the cushion and im very dissapointed! They advirtise this cushion suitible for a wheelchair with almont 20" square and 1.9" thick.
But in reality, its 14"square and 0.7 thick! Im not even going to open it. U can get the same cushion from Amazon for £10. Yet they charged me over £80 for it. Ill be lucky if i get £10 for it on a marketplace.
One of the worst experiences i had when purchasing goods online, if not the worst.

AVOID!!
--------------

I havent received an item yet. Once i do, i will update my review.

At the meantime, ill review their customer service. Well, its none existant. I tried to contact them, the automated service said in an American accent(mind it says United Kingdom in their company name) "all our representavives are busy at the moment" and then u hear beep beep beep.
Their Ai chat bot also says that all agents r busy and then disconnects
The reason y i needed to contact their customer service, is because i ordered a cushion for £80+ and it still hasnt been dispached. I ordered 3 products after that, all from UK suppliers, and some of them have already arrived.
Not sure if i feel good about this company. Ill know to be cautious when ordering from a company that has 4 or less star reviews on Trustpilot.

*UPDATE1*

I just tried calling them. Its 530pm. Same thing: "all of our agents are unavailable"

They look more and more like legal fraudsters. I cant believe i got caught.
I thought 4 or above stars rating is legit on Trustpilot.

January 11, 2026
Unprompted review
NineLife United Kingdom logo

Reply from NineLife United Kingdom

Hi Jeath,

We apologize for the inconvenience regarding your product. Your feedback is essential to us, and we’ll take corrective actions.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 3 out of 5 stars

Order never arrived but got refund in the end

I previously gave a negative 1 star review as my order never arrived (after 2 months wait and endless back-and-forth emails trying to get a refund) but I have updated it to 3 stars as they have finally reimbursed me for the order that never arrived, so I guess that’s something!

January 12, 2026
Unprompted review
NineLife United Kingdom logo

Reply from NineLife United Kingdom

Hi Liberty,

We apologize for the inconvenience caused to you by the delay. Your order is important to us, and we’re working to resolve the issue quickly.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 4 out of 5 stars

Delivery was slow

Delivery was slow, it was nine days before the item was dispatched. DHL e-commerce were in no hurry to deliver it. The Item only just arrived in the nick of time before I went away.

December 22, 2025
Unprompted review

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