Absolutely beautiful earrings- bought via Wolf and badger but wanted to review the brand as the moonlit bloom baroque pearl I’ve received are so beautiful and will be perfect for my wedding day 🥰
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic sleeveless puffer jacket. Super stylish and very on trend. Ultra light but very warm too. It was a very well received present that has drawn lots of compliments! It was also delivered very q... See more
These merchants are responsive I ordered a pair of earrings for an overseas order. The jewelry arrived well, but with damage to the attaching hardware. When I emailed Ninemoo to ask about the dam... See more
Got 2 pairs of earrings with baroque pearls and couldn’t be happier. They are striking but not heavy at all. I love how they feel and look dainty. I love that they are statement earrings. Will be orde... See more
Company details
Written by the company
Home, Fashion & Lifestyle.
Contact info
United Kingdom
- info@ninemoostore.com
- ninemoostore.com
4.6
Excellent
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely waving cat necklace so pretty…
Lovely waving cat necklace so pretty and so delicate and such good price
May 10, 2023
Advertisement
My granddaughter loved the earrings
My granddaughter loved the earrings. Arrived quickly and just as described and pictured.
May 10, 2023
Purchased via Wolf and Badger
Purchased via Wolf and Badger. Lovely earrings, well packaged, (actually lovely packaged), delivered quickly and communication re delivery was brilliant. Definitely recommend!
May 17, 2023
Unprompted review
Reply from Ninemoostore
Thank you so much for taking the time to leave a review! We truly appreciate your kind words and are thrilled to hear that you loved the earrings. We take great pride in ensuring that our products are well-packaged and delivered promptly, so it's wonderful to know that you had a positive experience in these aspects.
As a small brand, your feedback is incredibly important to us. It not only motivates us to continue delivering excellent products and services but also helps others discover and trust our brand.
Once again, thank you for your recommendation! If you have any further questions or need assistance in the future, please don't hesitate to reach out. We'll be more than happy to help.
Best regards,
Lovely item!
Great communication, fast despatch, item as pictured and described. Very pleased!
March 25, 2023
Great company and outstanding service
Great company and outstanding service. Went thay extra mile for no additional charge. 10/10
March 15, 2023
Advertisement
Lovely jewellery
My necklace and earrings were both beautiful. Very nicely packaged and arrived very quickly. Excellent service
March 20, 2023
Top service
Beautiful earrings, sheep fast delivery, nicely packaged. And a little free gift too!
February 15, 2023
Cool designs but overprices
This company has some really good designs. However for the price the jewellery is not good quality.
Unsoldered links that will easily pull apart. Had I paid far less for them perhaps at most £10 per item I would not have been unhappy.
Also advertise as sustainable.... however this is only related to their clothing.
They were happy for me to return for a refund. Minus the postage of course.
February 9, 2023
Reply from Ninemoostore
Dear Kathleen,
We are sorry to hear that you have concerns about the quality of our products. Our products can be requested to be exchanged for a new one within 3 months for quality problems.
We do offer free returns on all items purchased within 30 days of delivery for quality issues, this can be done by contacting us via the email in our order confirmation email.
All our bags are made from recyclable fabrics and all fabrics are supplied with an OEKO environmental certificate.
Thank you for taking the time to leave feedback, it is much appreciated 🙂
Ninemoo team
Great packaging and wonderful products
Great packaging and wonderful products! Bought two pairs of earrings and they surprised me with an extra gift! So thoughtful
January 24, 2023
Advertisement
Lovely item and speedy delivery!
Love love love these earrings! Nicely packaged and speedy delivery. Will definitely buy from Ninemoo again!
January 22, 2023
Fast delivery and good quality
Fast delivery and good quality! I will leave in one week and I received it in just two days.
January 14, 2023
Excellent service
Excellent service. Ordered Tuesday despatched same day, arrived Friday. Will use again
December 13, 2022
Advertisement
I got lovely earrings and one was…
I got lovely earrings and one was broken and replaced with no hassle
December 11, 2022
Disappointing customer service
I was really disappointed with the customer service from this store. I ordered two pairs of earrings & the order was accepted & they were ‘shipped’ four hours later, fast forward to the day I received my order and only one pair was in the box alongside two other items I hadn’t ordered. Thinking it would be a simple process to let them know they’ve sent me the wrong things & to get a replacement I got in contact via the chatbot on their site, and was only offered a refund for the missing earrings & told that I didn’t need to return the incorrect items. When I asked if I could just be sent the right earrings as they were ordered as a gift for a specific person I was then told that they had been ‘dissolved’ to make a new product & I could only be offered a refund.
I then got in contact via email and explained that this was disappointing customer service as I should have been told earlier that the product was taken out of production or I shouldn’t have been able to order them at all, especially considering as that style of earring was still available to buy days after my original order. The most confusing part is how a whole collection of earrings of that style were all dissolved in the space of the 4 hours it took to pack & ship my order? When I asked this I was met with a less than apologetic email saying that they have been incredibly busy & my order was ‘confusing’ despite it only being two items. I completely understand the strain of this season on businesses but the lack of any meaningful apology & general passive aggression in the emails has left me feeling disappointed & I won’t be ordering again.
December 2, 2022
Great customer service
One of the items arrived slightly flawed, the team were amazing and quickly sent a replacement. The earrings are great quality. Would highly recommend Ninemoostore.
December 6, 2022
Fantastic service with quick delivery…
Fantastic service with quick delivery and absolute gorgeous ear rings. Bought for Xmas and am sure my daughter will adore them
November 25, 2022
Advertisement
Ninemoo makes the cutest earrings and I…
Ninemoo makes the cutest earrings and I have ordered multiple pairs now. I also love the bonus gummy bear necklace they added to my shipment. I’ll definitely order from them again!
November 16, 2022
Beautiful vibrant necklaces
I love the poodle balloon necklaces. So vibrant and tactile. They will make beautiful presents for my nieces.
Fantastic service replacing an item damaged in transit. I would definitely recommend and will use again myself.
November 5, 2022
Excellent service
Excellent service. One of my earrings arrived broken and I recieved an immediate refund. Would order again.
September 29, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.