Absolutely outstanding customer service. Best I have ever experienced. The clothes are amazing quality. Beautifully packed and presented. Unfortunately I am in between two sizes for tha asana boo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My next Ninepine order was delivered last week: a gorgeous bleu merino relaxed turtleneck. So soft and fits beautifully under my blue blazer. String of pearls and ready for my management meeting. Del... See more
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Great product and very pleasant service. I shopped Ninepine many times and own both trousers (entire collection ) and shirts by now. All very high quality and super-comfy as advertised. They look awe... See more
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I bought the asana pants in brown 36 inch inseam (fyi so delighted to find somewhere that does trousers long enough as a 6 foot 1 girl!). They arrived and were so soft/comfortable but still looked sma... See more
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Company details
Written by the company
We are a Stockholm-native studio creating versatile and thoughtfully designed pieces for your everyday Comfort and aesthetics should coexist, not compete. The Ninepine woman moves seamlessly through work, travel, and life. She demands comfort, expects quality, and doesn’t compromise on style. We design for her: with refined, versatile pieces engineered for the luxury of comfort
Contact info
Kungsgatan 19, 10631, Stockholm, Sweden
- help@ninepine.com
- ninepine.com
4.2
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Don’t doubt the blurb, it’s all true…
I’m inherently sceptical about clothing companies that sound too good to be true but I was tempted by the promises of Ninepine - the flexible day to night nature of the Asana range, the soft, stretchy fabric and the different lengths that the trousers came in. To say I was over the moon is an understatement. They exceed all the promises in every way - casual enough to wear all day, and yet pair with a smart top and they instantly carry you through to a chic dinner! But that’s not all! They are the most comfortable trousers I have ever owned - butter soft, super stretchy, hold their shape, wash incredibly well regardless of how often and they come in different lengths to suit any height! I bought the Asana relaxed straight pants in black and then immediately bought two more in navy and brown. They are now an integral part of my wardrobe and I’m about to purchase the Asana slim pants and denims. Can’t wait. Take it from me, don’t doubt the blurb. It’s all true.
December 26, 2025
Unprompted review
Reply from Ninepine
Thank you so much for sharing this and what an incredible experience. We completely understand the scepticism; there are so many promises out there, and it means a lot that you gave us a chance. Hearing that the Asana range not only lived up to the expectations but exceeded them in every way is genuinely wonderful.
Your description of wearing them from a relaxed day straight into a chic dinner is exactly what we designed them for, and knowing they’ve become such a comfortable, reliable part of your wardrobe truly makes our day. The fact that you loved your first pair enough to immediately add two more is the highest compliment.
We’re thrilled they’ve earned a permanent place in your rotation. Thank you again for the trust, the enthusiasm, and the beautiful feedback!
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Highly recommended
Fast and friendly service. Great products with very nice quality and fit. I have 4 marvellous pairs of Ninepine pants, I barely wear any other brands now. Highly recommended!
January 2, 2026
Unprompted review
Reply from Ninepine
Thanks Heleen!! We LOVE that you're enjoying the quality, fit, and feel of our products (the perfect trifecta) and having 4 pairs of Ninepine pants in rotation is the highest compliment we could hope for. Knowing we’ve become your go‑to brand genuinely means a lot to us :)
Was so excited to have found this…
Was so excited to have found this company as their trousers are fantastic! After buying one pair which I was so happy with I bought another but sadly they were too big so had to return. Their returns procedure is a total NIGHTMARE- can only be done through FedEx so either a 12 mile round drive to drop off or create an account then arrange a collection-such a hassle . Makes you wonder if it’s deliberate?! So disappointed that such a great company can’t make returns easy like their competitors !! 😞
February 15, 2026
Unprompted review
Reply from Ninepine
Hey Jane, thank you for taking the time to share your experience. We’re really glad to hear how much you’ve enjoyed the trousers, though we’re genuinely sorry that the return process felt frustrating, that’s never the experience we want for anyone.
For returns from the UK, the order needs to come back via the same carrier as delivery, this is due to commercial invoices and customs connected with the carrier and order to facilitate returns from NON EU back to the EU without issues.
Just to clarify, there’s no need to create an account to book a free FedEx collection, and it certainly isn’t meant to feel complicated or inconvenient. One of our customer care team members will reach out shortly with the next steps so you can complete your return smoothly and without any extra hassle.
We truly appreciate your kind words about the product itself, and we hope we can turn this part of the experience around for you.
Ninepine Team
Lovely soft feel really comfy trousers
Was a little apprehensive buying online without being able to try on but needn't have worried. The Asana relaxed trousers are soft feel and so comfortable to wear. I wore them on my journey from the UK to New Zealand recently and they were ideal. I am just over 5ft tall so I bought the shorter length (28inch) and they are just right with a thick soled shoe, they are just off the ground which was what I wanted. I would usually buy a size 8 but went for the XS as i felt the S size might be a little too loose. They fit perfectly. Really good service, actually arrived 5 days earlier than the estimated date. Will definitely be buying more from Ninepine.
December 31, 2025
Unprompted review
Reply from Ninepine
Hi Mary, thank you for sharing your experience. It's fantastic that the Asana relaxed trousers were such a comfortable choice for your long journey, and that the shorter length and XS fit turned out just right. Comfort is key! It’s great to know the delivery arrived earlier than expected too. We truly appreciate your trust, especially when ordering without trying on first, and we’re thrilled to have earned your confidence. Looking forward to welcoming you back to Ninepine again.
Very happy
The pants are soft and comfortable. I had an issue initially with the waistband folding over but this was solved by sizing up. The customer service was excellent.
February 15, 2026
Unprompted review
Reply from Ninepine
Hi Tracy, thank you for sharing your thoughts with us. We’re glad to hear the trousers feel soft and comfortable, though we’re sorry the waistband isn’t working as expected.
From experience, when the waistband folds over it usually means the size isn’t quite right rather than an issue with quality, and we’d really like to help you find the fit that feels just right.
One of our customer care team members will reach out shortly to go through some options and make sure we find a solution that works well for you.
Ninepine Team
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Customer service is dreadful
Customer service is dreadful! Discount codes a con! Delivery times not as stated.
I bought myself a pair of the Asana bootcut and they are comfortable but even after measuring myself and ordering 30 length I have to pull them so far up they almost meet my bra! When they slip down I get a new style that I call ‘Soggy Bootcut’
However, they are comfy for me and I said so to my OH - so I’ve now got 2 pairs as he purchased another pair as one of my gifts for Valentines Day. Bless him. Although Ninepine sent him a discount code, he found it impossible to use even on a full price item.
I’m worried that we’ve been ripped off because the cost is extortionate for a pair of leggings - I can’t see how they can justify nearly £90 for them. I’ve got others that are just as comfy but without zip pockets that I paid £20 for. I’ve also got a pair I paid around £20 more for because Lewis Hamilton endorses them and their customer service is second to none and includes live chat which I appreciate as a busy professional.
I’ve reached out to them on their contact form and - ZERO response. I did have one response from them (about a week after I sent the email) when I complained about the delivery dates changing to a week later after I ordered and they had some explanation about how we are in the UK and it’s more difficult now BUT, as the website is clever enough to show me the price in GBP it knows where I am, why doesn’t the delivery date also take this into account and change to the truth accordingly?
The brand is marketing itself as ‘High End’ without the high end customer service that I get from other ‘High End’ brands. In fact their website states ‘At Ninepine, we are dedicated to creating high quality products while maintaining our ethical integrity’ and I feel that this has simply not taken customer service into account.
February 14, 2026
Unprompted review
Reply from Ninepine
Thank you for taking the time to share such detailed feedback, we’re genuinely sorry to hear that your experience hasn’t reflected the standard we aim to deliver. This isn’t the level of service we want for anyone, and we completely understand your frustration.
Sizing can be tricky, as personal preference and individual body composition play a big role in how a garment feels and sits. Our size guide is based on customer feedback and focus groups, so it’s meant to be a helpful suggestion rather than a perfect guarantee. We can advise as best as possible, but we won’t be right 100% of the time because even people with the same measurements often prefer different fits. I’m sorry to hear the length and rise didn’t feel right for you.
It’s also disappointing to hear that the discount code didn’t work at the time of your order, that shouldn’t happen. And regarding your emails, if you only received a reply to your delivery enquiry, it means our team only received that single email. We’d really like to look into your order details, the timing of your purchase, and the delivery estimate you were shown so we can make sure everything was accurate and also review the delivery times displayed on our website.
If you could share your email address through the Trustpilot information request you received, that would help us locate your order and find a suitable solution.
We truly want to make this right and ensure you feel properly supported.
Ninepine Team
Outstanding customer service and reliable brand!
Recommended by family to try out Niniepine. I purchased 2 pair of pants and had quality issue with one of them. Reached out to customer service without any expectation. But Ninepine did such a fantastic job handling the issue efficiently with a replacement which I received in less than a week since I raised the issue. It truly is the best experience I ever had! They genuinely care about their customers and the brand sustainability. Definitely would continue supporting it!
January 12, 2026
Unprompted review
Reply from Ninepine
Hey Carol, we're really glad to hear that your family’s recommendation led you to us, and even more grateful that you gave us the chance to make things right when an issue came up.
Our customer care team will be thrilled to know their quick support made such a positive impression. We truly care about creating products that last and offering service that reflects our values, so your words mean a lot.
The best trousers
The best trousers – I have several pairs of Asana slim and Asana straight in different colors and I love them!
February 12, 2026
Unprompted review
Reply from Ninepine
Thank you so much for sharing this! It makes our day to hear how much you’re enjoying the Asana trousers. Having them in multiple colours is the ultimate compliment. Thanks again for taking the time to share your experience
great customer support & comfy, well fit trousers!
Thank you for the great customer support! They were super kind and quick and rely smart when it came to handeling a wrongly sent length size. They surely did not outsource customer affairs and it shows! I love all of the trousers and will for sure buy more in future :)
Thank you Alex for your support!
February 11, 2026
Unprompted review
Reply from Ninepine
Thank you so much for taking the time to share this, your feedback truly made our day. We’re delighted to hear that our team was able to help quickly and kindly with the length mix‑up. We’re thrilled that you love the trousers, and we can’t wait to have you back again in the future. I’ll also make sure Alex sees your kind words, they’ll be so happy to hear this.
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Feeling a little disappointed
Feeling a little disappointed. The company were extremely helpful when I needed to exchange a pair of trousers for a bigger size. I ordered a pair of jeans at the same time. Sadly the L are no bigger than the M and the jeans come up even smaller. I am undecided whether to try and exchange for an XL as they feel amazing, or just cut my losses and ask for a refund.
February 11, 2026
Unprompted review
Reply from Ninepine
Hi Lynda, thank you so much for sharing your experience with us. I’m really sorry to hear that the fit of the L didn’t match your expectations, specially when you were hoping for a straightforward size up.
We do have strong quality‑control processes in place, but there can still be slight batch variations in production.
Clothing manufacturing isn’t an exact science, and small differences in cutting, sewing, and fabric behaviour can lead to variations of around ±2 cm between batches.
In general, the L is about 2–3 cm larger in the waist compared to the M, but we completely understand how frustrating it is when the fit doesn’t feel noticeably different.
One of our customer care team members will reach out to you directly to help you decide whether an exchange for the XL or a refund would be the best option for you. We want to make sure you end up with the fit that feels right.
Thank you again for your patience and for giving us the chance to make this right.
Ninepine Team
Extortionate return fee
What they don’t tell you is just how expensive the return fee UK is….£6.90! That makes trying on clothes very expensive! Plus you need a printer to print off the return labels. It put me off buying from Ninepine.
February 10, 2026
Unprompted review
Reply from Ninepine
Hi Nelly, thank you for sharing your experience with us. We're really sorry to hear that the return from the UK felt expensive and inconvenient.
To be transparent, returns coming from outside the EU are significantly more costly on our side. The real cost for us is actually almost double the £6.90 fee, because non‑EU returns require additional customs handling, paperwork, and processing when they re‑enter the EU. We try to be as fair as possible by absorbing a portion of that cost ourselves rather than passing the full amount on to customers.
We also appreciate your point about needing a printer. We know that’s not ideal, and your feedback is really valuable. I’ll make sure your experience is shared with our wider team as we continue improving the return process.
Thank you again for taking the time in sharing this. We are always reachable on help@ninepine.com if there is anything else we can do.
Ninepine Team
Shopping on line shouldn't be this difficult
I have owned a pair of navy Ninepine jeans for some time and they're great. The fit and comfort is as people say. However, I recently bought the same jeans in black. I was so disappointed to find they were too tight round the hips and waist. (I'm slim, not an hour-glass figure). I have a picture that shows how much smaller the black pair are to the blue.
Firstly, Ninepine should have enough quality control that the same jeans, but in different colours, are the same size. It is understood that black die affects the jean material more than blue and their manufacturing should factor this in.
The second and major problem is that exchanges and returns from the UK are a nightmare. You have to book it all through Fedex and for me, the online site wouldn't accept the order number info, etc, and in the end I took it to a Fedex site, a 50 minute round trip.
I couldn't bear the thought of exchanging for the size up, only to find they didn't fit, and having to go through the process again.
So, I opted for a refund - to discover that return of my jeans to Ninepine cost me £21 - !!!
As I say, these days, shopping on line just shouldn't be this difficult - or so expensive. I have no product, but I have ended up £21 (WHAT?!) the poorer.
As lovely as my blue jeans are, they are the last purchase I will be making from Ninepine.
(Just a final note: despite the Fedex hassle, Alex in customer service was lovely and as helpful as they could be in the circumstances).
February 10, 2026
Unprompted review
Reply from Ninepine
Hi Penny, thank you so much for taking the time to share your experience with us, and we're really sorry to hear how disappointing this order turned out to be, especially after loving your navy pair.
Regarding the sizing difference, we do have strict quality‑control processes in place, but there can still be slight batch variations in production. Clothing manufacturing isn’t an exact science, small differences in cutting, sewing, and fabric behaviour (especially with darker dyes like black) can lead to variations of around ±2 cm. This falls within standard manufacturing tolerances, but I fully appreciate how noticeable it can feel when you’re expecting the same fit as a pair you already own.
On the returns side, I’m sorry the process felt unclear and inconvenient. Exchanges are currently available only for customers within the EU, and this is mentioned on our website. For customers outside the EU, including the UK, we offer store credit instead. This gives you a free return label and allows you to place a new order whenever you’re ready, using the credit issued.
With FedEx, you can either book a collection or, in many areas, drop the parcel off at a FedEx location at no extra cost. For refunds, the return label cost is £6.90, and that amount is deducted from the final refund.
The £21 you mentioned sounds unusually high, so if you could please email us a copy of the receipt, one of our team members will be happy to look into this and find a solution for you.
Thank you again for your kind words about Alex, we'll make sure that feedback reaches them. And thank you for sharing your experience so openly. It genuinely helps us improve both our products and our processes.
Ninepine Team
When I purchased they said delivery…
When I purchased they said delivery 10th but not arriving until 13th yet just been online now and says if I purchase now they will be delivered on 11th. Don’t believe them
You can purchase express delivery or free which they state is 1-3 days but the are actually taking order from the Sunday and the carrier says it will be delivered the following Friday Assume 5-7 days or longer
More excuses each time they message me. Thus time I paid for delivery in 1-2 days and got an email saying when they have packed it allow 36 hours for tracking to start working the I will get a delivery date. Online it said next day 🤦♀️🤦♀️🤦♀️
February 9, 2026
Unprompted review
Reply from Ninepine
Hi Daisy, thank you for your feedback. We completely understand why the changing dates would be frustrating.
Delivery timelines can vary depending on the time an order is packed and handed over to the carrier, as well as which delivery service is selected at checkout. Express delivery typically arrives within 1–2 working days from the moment it’s collected by the carrier, which is why estimated dates can shift slightly.
If you’re able to share your order details (we’ve requested these through Trustpilot), we’d be more than happy to look into your specific shipment and give you clearer insight into where it currently stands.
We want to make sure you have the most accurate information possible.
Ninepine Team
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Awesome products and great customer…
Awesome products and great customer support. I appreciate petite size and the fabrics of the asana line.
December 1, 2025
Unprompted review
Reply from Ninepine
Thank you so much! we love to hear that you’re enjoying the Asana fabrics and that the petite sizing works well for you. Knowing that our products and support team have both made a strong impression truly means a lot!
Super quality from Nine Pine thank you
Beautiful Asana brown trousers super quality and so comfy ! Customer service is 1st class ! Thank you.
100%recommend Nine Pine
Height 5”3
Weight 73 kg
Trouser Large
Length short 28
February 1, 2026
Unprompted review
Reply from Ninepine
Thank you for sharing this Carol. Knowing they feel both high‑quality and comfortable makes us really happy. Glad our customer care team could give you the level of support you deserve. Your recommendation means a lot, and the sizing details you included will surely help others too!
Everyday wear
I use Ninepine trousers almost everyday. Got them in four different shapes and many different colours. So comfy and good looking!
February 7, 2026
Unprompted review
Reply from Ninepine
Hi Elin, super thrilled to hear that the trousers have become such a staple for you, having them in different shapes and colours is the best kind of compliment. Knowing they’re both comfortable and great‑looking makes us incredibly happy :)
Really good products and service
Really good products, the pants are really good quality. But, maybe even more important, the customer service is also outstanding. Friendly and swift answering, good irdering and returning process. I am a happy customer for some years now!
February 7, 2026
Unprompted review
Reply from Ninepine
We love this Mirjam! :) That the pants have held up so well for you and that you’ve enjoyed the quality over the years. Knowing that our care team has made ordering and returning feel smooth and friendly means a lot, that experience matters just as much to us as the products themselves. Thanks for being part of the fam
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It’s good to check trustpilot before…
It’s good to check trustpilot before buying clothes on line, especially a new brand.
I bought Asana trousers for work and I loved them. I also bought a beautiful jumper that suffered from pulling soon after I bought it. I reported this to Ninepines and the customer service was outstanding.
I was refunded the full amount and they suggested I keep the jumper or donate to charity shop.
Well done. I hope everybody has the same positive experience.
I’m in the uk.
I also LOVE my fleece zip up jacket.
February 7, 2026
Unprompted review
Reply from Ninepine
Hey Diana, thank you for taking the time to share this. It’s great to hear that the Asana trousers have been a hit for work, and even better that the fleece jacket has become a favourite too. We're really glad our customer care team could support you when the jumper didn’t hold up as expected, making things right in situations like that is incredibly important to us. Thanks again!
Top product
The pants I bought are great. The combination of wearing jogging but looking casual/fancy! And the aftercare service is super.
January 31, 2026
Unprompted review
Reply from Ninepine
It's wonderful to hear that the ninepines hit that perfect balance of comfort & style, exactly what we aim for. We love that our customer care team left a strong impression as well. Your kind words truly motivate us to keep delivering at our best :)
All items of clothing I’ve bought from…
All items of clothing I’ve bought from Ninepine fits well, looks great and are excellent quality. The customer service is brilliant, would definitely recommend them,
January 10, 2026
Unprompted review
Reply from Ninepine
Hey Maureen, thank you! It means a lot to hear that you’re enjoying the fit, look, and quality of your ninepine pieces. We’re also delighted that you’ve had such a positive experience with our customer care team. Your recommendation truly means the world to us :)
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