Ninja Transfers Reviews 

3,229
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 536 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting their durability, professional appearance, and vivid colors, which are easy to use for various projects. Many consumers highlight exceptional customer service, with staff described as helpful, knowledgeable, and responsive in assisting with orders and resolving issues. The straightforward ordering process, including features like automatic background removal, is also appreciated. However, some customers noted issues with delivery, including slow shipping, damaged packages, or orders that never arrived. A few people also experienced problems with order accuracy, such as missing material, incorrect designs, or transfers failing to adhere. A small number of reviewers reported dissatisfaction with customer service, describing it as argumentative or unhelpful.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Order

Reviewers mention ambiguous feedback about order, with some customers expressing satisfaction with the... See more

Quality

Consumers find quality to be positive, with many reviewers praising the vivid prints, exceptional quality,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many praising fast shipping and timely... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as the best they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for stickers to place on coffee mugs for a family function. The Ninja stickers ended up being a perfect solution! I was concerned about some thin lines and small text on a transparent ba... See more

Company replied

Rated 5 out of 5 stars

I have worked with UVDTF from other suppliers before and it was always a huge struggle; brittle stickers that cracked or would not lift from the backing or poor adhesion despite all my best efforts. I... See more

Company replied

Rated 5 out of 5 stars

1. I could not believe how easy it was to order these UV DTF PermaStickers! I just uploaded the JPG and the order page automatically removed the background. 2. They look professional and have a... See more

Company replied

Rated 5 out of 5 stars

As a beginner in this market, the team worked with me to guide me to the right product for my application. They are quick to respond, extremely knowledgeable in their product, experts at production an... See more

Company replied


Company details

  1. Custom T-Shirt Store
  2. Craft Store
  3. Custom Label Printer

Written by the company

Premium digital DTF (Direct-to-Film) transfers at wholesale prices for print shops, brands, and side hustlers.

100% Satisfaction Guarantee

Expect More, Worry Less

Expect More, Worry Less
If for any reason you're not completely satisfied, let us know within 45 days of delivery and we'll make it right.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(3,229)

474 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products and customer service

I found Ninja Transfer through videos on TikTok and thought I’d give them a try. I first tried something small for a small project that I was doing and knew what I was looking for was too complex for my circuit. The items came exactly what I provided and came very timely.

I decided to order a larger transfer for some shirts for our high school cheer squad. Again turned out great and came super quickly. Unfortunately one of the items was missing part of the transfer. I was able to reach out to the customer service department on a Sunday evening and Ronald was able to assist me with the problem and get it corrected right away with no delay.

Definitely a great company and will continue to order items through Ninja transfer!

August 2, 2026
Unprompted review
Rated 1 out of 5 stars

Order #2229006

Order #2229006. I STILL DON'T HAVE THIS CORRECTED. I HAVE SENT MULTIPLE PICTURES. YOU PRINTED THEM WRONG TWICE!!! SIX WEEKS STILL NO DTFS I CAN USE AND NO MONEY REFUNDED!!!! HORRIBLE CUSTOMER SERVICE.

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

A+ customer service

Between Ronald and Cian my issue was fully taken care of. Customer service and product so far has been amazing! Will continue to do business with Ninja!

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

John was very helpful

John was very helpful! The issue turned out to be on my side but he still took really good care of me and helped me reprint. I've made a few orders with ninja transfers and their quality is wonderful and now I am experiencing their customer service and it is also delightful!

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Easy to use AI design tool helped me make a great custom transfer. I mistakenly selected pick up instead of delivery at check out and the Ninja staff quickly remedied the situation at no charge. Excellent customer service!! Five stars.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service That Saved the Day! ⭐⭐⭐⭐⭐

We had an issue with one of the DTF transfers in our order, and with a deadline to deliver shirts this week, we were worried we wouldn't be able to finish the job on time.

I reached out to Ninja Transfers, and Danmark went above and beyond to help. He responded quickly, arranged for a replacement transfer to be printed and shipped immediately, and made sure it would arrive within just a couple of days.

Excellent customer service like this is hard to find. Danmark turned what could have been a disaster into a smooth experience. Thank you to him and the Ninja Transfers team for standing behind your products and taking care of your customers. We'll definitely continue ordering from Ninja Transfers!

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

I always have such an amazing…

I always have such an amazing experience with Ninja Transfers especially there are team always being reliable to count on when accidentally sending the incorrect artwork that needs to be printed. They are very fast and reliable. Thank you, Danmark for helping me today definitely took some stress off my shoulders. He’s a great asset to the team. Cheers.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Everything about this company has been…

Everything about this company has been 5 star for me! The quality, price and customer service is amazing. I am placing my 3rd order today and I had a question on sizing on a gang sheet, Ronald was patient and very helpful in getting me the information I needed to feel comfortable in placing my order!

August 1, 2026
Unprompted review
Rated 2 out of 5 stars

DTFs were not printed correctly

I paid a lot of money for the DTFs and none of the white ink showed up on any of the DTFs and all the DTFs that were pure white just did not get delivered but I was still charged for them. I called to get some help instead I was sent to a chatbot. Hopefully they correct DTFs will show up in time for my event but I am worried that the same will happen again.

August 1, 2026
Unprompted review
Rated 1 out of 5 stars

I have been a pretty loyal customer of…

I have been a pretty loyal customer of Ninja Transfers. However, the service and quality has changed drastically over the last year. From the quality of the materials (metallic transfers not applying correctly) to my most recent corporate order that never arrived for a special event. They're not reliable. I would order from a less unpredictable vendor.

July 30, 2026
Unprompted review
Ninja Transfers logo

Reply from Ninja Transfers

Adam, thanks for the years of of orders. I'd like to look into the metallic transfers and the order that didn't arrive in time. Email me at andres@ninjatransfers.com with your order number and I'll take it from there.

Best,

Andres | Ninja Customer Care

Rated 1 out of 5 stars

I ordered my second DTF roll from…

I ordered my second DTF roll from Ninja. They sent the roll changed the white color as transparent. So the white letter and white in the art work dose come out white. So I still haven't received what I ordered. Now printing shirts for a fundraiser for a child with leukemia is behind schedule. I only gave one star because there is not negative stars.

July 26, 2026
Unprompted review
Ninja Transfers logo

Reply from Ninja Transfers

Hey Fred, I'm sorry to hear this roll came back with the white dropped out of the artwork. I know that's a bigger headache with a fundraiser deadline on it.

The automatic background removal tools don't do the best job when the background matches colors in the artwork, and there are settings inside the gang sheet builder to adjust the background color so you can see exactly how the art was prepped before it prints.

If you send updated artwork over to andres@ninjatransfers.com we'd be glad to get better prints moving for you at no cost. Let me know how I can help.

Best,

Andres | Ninja Customer Care

Rated 5 out of 5 stars

Prints arrived printed incorrectly

I had an issue with the print arriving incorrectly. I reached out and explained the problem, and was quickly assisted to help solve the problem by John. And I was in a bit of a rush, as I needed the printed to fulfill my order, and he was able to help me get the reprints within my timeline. Great customer service!!

July 26, 2026
Unprompted review
Ninja Transfers logo

Reply from Ninja Transfers

Thanks for your review! We're glad John could quickly get everything resolved and ensure your reprints arrived in time to keep your order on track!

Rated 5 out of 5 stars

Diane was excellent to work with

Diane was excellent to work with! She went above and beyond to help!

July 26, 2026
Unprompted review
Ninja Transfers logo

Reply from Ninja Transfers

We appreciate your kind words! We're glad Diane could go above and beyond to help, and we truly appreciate your feedback!

Rated 5 out of 5 stars

John was great at helping me and I love…

John was great at helping me and I love your dtf quality and your website is soo easy to use

July 26, 2026
Unprompted review
Ninja Transfers logo

Reply from Ninja Transfers

We appreciate your feedback, Chelsea! We're glad John could help you and that you love the DTF quality and found the website easy to use!

Rated 5 out of 5 stars

Diane was great

Diane was great. She assisted me with my cart total and made it a smooth purchase experience. When I received my order, everything was great. Blanks were good quality, and transfers were vivid.

July 18, 2026
Unprompted review
Ninja Transfers logo

Reply from Ninja Transfers

Thanks for your review! We're glad Diane made your purchase experience smooth and that you were happy with the quality of the blanks and the vivid transfers!

Rated 5 out of 5 stars

John was fantastic on helping me get…

John was fantastic on helping me get the correct sizing for my transfer. Prints were vivid and quality was great

July 26, 2026
Unprompted review
Ninja Transfers logo

Reply from Ninja Transfers

We appreciate your kind words, Isaac! We're glad John could help you get the sizing just right and that you loved the vivid colors and quality of your prints!

Rated 1 out of 5 stars

I've always been happy with the things…until now

I've always been happy with the things I've gotten from Ninja. Shipping was always pretty solid. But this last order was slow to receive. When it did come in, some of the DTF material was missing from the design, they had to remake the order. They are using Amazon Shipping, each day I check the tracking and it keeps changing to Tomorrow....tomorrow never comes! I've now lost a client because of this shipping issue, so Ninja now has lost a client too.

July 23, 2026
Unprompted review
Ninja Transfers logo

Reply from Ninja Transfers

Tammi, thank you for the orders over the years and for flagging this one. A remake followed by a slow reship is a frustrating combination, and with a client waiting on the other end I understand the urgency. I want to get eyes on the shipment and on a replacement for you today. Send your order number to andres@ninjatransfers.com and I will handle it personally from there.

Andres | Ninja Customer Care

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