Nirbani Reviews 584

TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers reported significant issues with their orders, frequently mentioning non-delivery or extreme delays, with some waiting months or even years for their purchases. The customer service was a major point of dissatisfaction, with people describing it as unhelpful, rude, and unresponsive, often blocking communication or failing to provide tracking details. However, some people were satisfied with the product quality, noting that the items were beautiful, well-stitched, and made from premium, comfortable fabrics, often matching the website's descriptions. A few other people also felt that the delivery service was fast and efficient, with timely updates provided.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy. Many reviewers praise the brand for... See more

Order

Consumers express significant dissatisfaction with the order process. Many report that orders are not... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers are impressed, praising the outstanding... See more

Delivery service

Users describe negative interactions with delivery services. Many customers report significant delays, with... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers describe the staff as... See more

Based on these reviews

Rated 1 out of 5 stars

I am writing to express my frustration with the recent shopping experience I had with Nirbani.com. What was meant to be a simple and satisfactory purchase turned into a frustrating ordeal.I placed t... See more

Company replied

Rated 1 out of 5 stars

I must thank Nirbani for actually making me lose trust in online shipping and keeping me away from it, thus saving lot of impulsive buying and money I have never experienced such a bad vendor - the... See more

Company replied

Rated 1 out of 5 stars

I wish I could rate it in negative infact… completely a fraud website.Place my order on 27th March order number 68789, still undelivered. Three time they confirmed me for dispatch and once sha... See more

Rated 1 out of 5 stars

I wish i had read these comments sooner. Twice bitten now. Once I placed an order 2 years back and haven’t seen it till date. Decided to give the brand another chance and ordered on 26th Feb this year... See more

Company replied



Contact info

2.5

Poor

TrustScore 2.5 out of 5

584 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They are fraud and rude

They are fraud and rude. I placed my order on 23 feb 2025 but I haven’t received it yet and they doesn’t respond on Watsapp and when you call their representative is so rude. They are continuously lying that we have dispatched but they are not providing any tracking details and obviously I haven’t received my parcel because they haven’t dispatched it. I think I have lost money to this scam so please don’t buy from them.. I read other reviews also they are doing this to many customers.

February 23, 2025
Unprompted review
Rated 1 out of 5 stars

stop following this brand and placing…

stop following this brand and placing your orders here they just fool you, they have done a fraud with multiple parties . I have placed an order and haven’t received yet it’s been 2 months. Bad experience continuously calling them they are not even picking a single call

April 7, 2025
Unprompted review
Rated 1 out of 5 stars

This brand is a fraud guys

This brand is a fraud guys, do not promote such brands over instagram or elsewhere, stop following , they will deliver you maybe one order properly and when you will rely on them they will eat up your money, be cautious

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

One of the worst online experiences of…

Please note-This is a reply since I’m unable to respond to the reply message
Hello,
Let’s dive into what u said shall we?
The order was placed on March 5th not March 16 as u mentioned and u mentioned it’s ur utmost priority that u will deliver it on eid and I have receipt and unlike ur team I’m ready to actually upload not just saying will upload the picture and not uploading.
Second issue -the dress is still not delivered and Eid is long gone ,again please upload the receipt showing it’s delivered .
Ur representative was extremely rude and UNRESPONSIVE to messages and used many messages out of context the messages that we texted just asking to send the transit link(which is the bare minimum for any brand)or asking wheather it’ll be delivered before the festival since we are leaving out of state and mentioning that we need it urgently(which anyways you’ll promised to deliver ) (and nothing else!)before Eid in extremely wrong context and blaming it on us saying that because the client said we are going out of state hence they r not sending it on time and using it to blame(which was extremely pointless).
additionally using extremely harsh and unruly words like “you can stay in hell” and “ur people will be like ur people “which triggered the response of the individual on call u can’t expect to be rude to ur client for no reason and expect no response this is a business do it honourably.
Please look out for such brands .
Sincere request worse experience

March 29, 2025
Unprompted review
Nirbani logo

Reply from Nirbani

Hi, Hope you are doing good. First, We would like to confirm this order was placed on 16th March and we clearly mentioned on website, Instagram that we are accepting EID orders till 10th March last but still we accepted your request and kept your order on priority and delivered 2 days before EID. Delivery proof attached below ⬇ .

If you are discussing about your comment then we would like to clear one thing that one of your family member or may be your friend he used harsh words with our calling representative and you harassed us so much on WhatsApp to deliver order before EID when we already said, we can try.

Kindly note - Customer support members are humans not bot.

Rated 1 out of 5 stars

terrible company..frauds

terrible company... please dont order from them. They are frauds.

February 5, 2025
Unprompted review
Nirbani logo

Reply from Nirbani

Fraud ❓❓❓ with due respect mam, if we are fraud then why you place 2-3 orders with us within one year and you are Continuously shopping with us. We always inform you that we take 15-20 days to dispatch. You don't follow our dispatching timeline. Talk rudely with our team members and after each and every order delivery you post negative feedback then again you order with us. Sorry but this time we couldn't stop ourselves to write this.
With folded hands, don't order with us if this is your way, multiple screenshots attached below where you recive your order, inform us that you loved it again you place new order with us then post negative review here.

Rated 1 out of 5 stars

Fraud company and unresponsive customer service

I ordered an outfit on 13 Dec 2024 and I have no delivery yet. The customer services WhatsApp is answered by a lady who mentioned that she will check with dispatch team and asked me to reshare my address of delivery. It has been weeks to the conversation and follow ups - now they/ she have stopped responding completely. Absolutely shameless company - Make In India fraudsters!

February 28, 2025
Unprompted review
Rated 1 out of 5 stars

this company is a fraud ..

this company is a fraud ... do not buy anthing ... purchased 3 dresses worth 13447 .. its february not the dresses are delievered not the money is returned , and blocked my number as well

February 21, 2025
Unprompted review
Rated 4 out of 5 stars

Good quality

Good quality, breathable cotton fabric, and best silhouette, loved their service and delivery time as expected

February 9, 2025
Unprompted review
Rated 1 out of 5 stars

Can I rate a negative

Can I rate a negative? Ordered a kurta set worth Rs. 6200/- in June 2024 and it's February 2025 haven't received it. It's a total scam. The owner was firstly not replying to me then blocked my phone number. When I said I would file an FIR to police, they said "yes please go, we have eaten your money." Total fraud website.

February 18, 2025
Unprompted review
Nirbani logo

Reply from Nirbani

Hi, Hope you are doing good. it’s really disheartening to read wrong words about us. For further details we attached chat pdf and delivery proof below.
This order was placed on 26june and delivered on 12th July as well as confirmed by client. After 2 months you asked us to replace delivered order with other product and we clarified that we take exchange & return within 5-7 days after delivery or maximum 15 days. But it was 2 months that order delivered. We couldn’t exchange it that’s why you written everything wrong here. We attached screenshot of chat, email everything below. We would like to see where our team asked you to go for FIR and we said we eaten your money. We are waiting for that message or email screenshot.

Thank you
Have a good day 😊

Rated 1 out of 5 stars

It’s a scam

It’s a scam. Totally fake. I ordered 2 pieces worth rs 11000/- but never received them. It’s been five months of continuously calling and texting them. But no response howsoever. Disgusted by such people

February 6, 2025
Unprompted review
Rated 1 out of 5 stars

WORST EXPERIENCE, NIRBANI INDIA IS A SCAM.

Somebody rightfully said in the previous reviews, that if there was an option to give zero stars, they should be given that.

DO NOT ORDER FROM THIS FRAUDULENT BRAND - NIRBANI.

It’s a waste of money, in my case - 14k, time (3 months and 4 days to deliver), energy (called and messaged them 30 times atleast, only to get false updates, untrue timelines, and rude responses) and above all else, very high on disappointment (both the suits I ordered were the wrong size, different from what I ordered, poor and I mean really terrible and low quality).

Above all of this, the brand is arrogant, deceitful, RUDE and has zero sense of shame. They conveniently stopped answering calls and responding to messages, and no amount of trying to reach out, led to anything. FOURTEEN THOUSAND BUCKS DOWN THE DRAIN.

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

This website is fraud

This website is fraud. I ordered suit in the September 2024 it's been 5 months now still I didn't receive my suit.first they reply to calls and messages very politely now they are not replying, please don't buy from this site.

January 18, 2025
Unprompted review
Rated 1 out of 5 stars

Scam and Fraud

Just like countless other people I would also like to add that these people are a scam. I ordered last year in March and didn't receive anything. After three months of fight I was provided with store credit, I redeemed that store credit in october, and it's same story again.
Highly unprofessional and arrogant people, think they are above the law.

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

Donot order from them!

Donot order from them!
I regret ordering from this company. I placed an order three months ago, promised in a week, but it’s still not delivered. They keep delaying, ignore messages, and are rude on calls. They also demand full payment upfront. Don’t make the same mistake I did—avoid them at all costs.

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

NIRBANI- A complete scam and fake website

It is a complete scam and fake website . The website will mentally torture you for for months after you make a purchase and you will end up wasting money , time , mental peace following up with them . Every time you will call they will come up with fake stories like - your address was inCorrect , we have already dispatched, the courier service will reach to you , we have emailed you the details etc …. You will be mentally traumatised and give up at the end of the. NIRBANI - total scam has taken 7000 rupees of my money which I ordered from their website on Sep -24 ans I am writing this feedback in January after 5 months of mental abuse from this scammer .

September 4, 2024
Unprompted review
Rated 1 out of 5 stars

I placed order 30 days back and they…

I placed order 30 days back and they haven’t sent me dispatch details till now and kept on giving me excuses. When I confronted them they start acting rude and stop replying to my messages. They are fooling people and it’s a bigger scam. I am going to take legal action against them are fooling people and taking money from us without giving us the product

December 27, 2024
Unprompted review
Rated 1 out of 5 stars

Running a scam and a fake website

This is in continuation to the previous review. You offered me a refund when I contacted you after 20 days of the order. And I have denied the refund at that time, as you mentioned that the order would be delivered in the next 5 days. However, I have asked for a refund when I did not receive the order even after more than 40 days and no single communication from your end. You have bluntly refused as there is no refund policy. How can your company's policy be changed within 15 days? There has never been a single communication from your end. You have sent me the package picture after 45 days. That's all. and to add the issue, the products that you have sent are of utmost bad quality. It does not match with what you have showcased on the website. So for me, you are running a scam, a fake website to rob the hard-earned money of individuals.

September 9, 2024
Unprompted review
Rated 1 out of 5 stars

Worst experience

Pls pls guys DONOT order with Nirbani.
It is a complete fraud site
I had ordered a suit in September and till date I have not received my order
And for the past 20 days i am calling them and messaging for courier details but they haven’t responded with the details
PLS DONOT ORDER

December 2, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look