Nivale Reviews 6

Do not buy from Nivale / NivaleShop. I purchased the "VisionSync Multifocal Glasses" because they heavily marketed their "adaptive technology" for both reading and distance vision. It is a complete scam.
​Here is exactly what you can expect if you order from them:
​Terrible Quality: The frames feel like incredibly cheap, flimsy plastic.
​False Advertising: They do NOT work as multifocal lenses. The reading magnification at the bottom works, but the top half for distance vision is completely foggy, distorted, and unusable. You cannot watch TV or look far away with these.
​AI Chatbot "Support": When you try to return them, an agent named "Rose" (who acts very much like an AI bot) will string you along. She will stall by telling you to "adjust your head angle" and will continuously try to offer you discount codes for a second pair instead of giving you your money back.
​A Fake Return Portal: If you insist on a refund, they force you to fill out an exhausting 8-step return form requiring multiple photos, digital signatures, and IDs. After you submit it all, they promise an answer in "3-5 business days." Instead of a return label, they just ghost you or loop back to trying to sell you more products.
​They intentionally make the return process impossible so you eventually give up. Save your $36 and your sanity. Do not buy from this company.

I received completely different product from what I was order. When I make reclamation the answer was without concrete action. After several requests from my side I received company's discount. But price was still bigger than discount so I pay additional 5$. At the end of story I received order nomber but when I try to track by that no. I received message "Abnormal request (7)". So My shopping was Abnormal at al

Extremely poor quality. My glasses the frame was bent badly. I reported right away and no answer from their customer service. Almost month lately they replied and then it took again over 3 weeks to hear from them again. Now it’s too late to return them and get refund because 30 days return policy is over. Save your money and do not order anything from this company!

Total Fraud and no customer services. BEWARE. I'm filing international CC report right now.

This company is a sham! Don't buy from them!!!!! They say you will receive the glasses in 4-7 days. At 7 days their "shop" app says the product was delivered. NOTHING was delivered. Contacted them by email but got no response. Fourteen days later, still no response.
BEWARE, BEWARE, BEWARE!!!!!!!

Avoid – Poor product and frustrating customer service

I am updating my previous review to highlight not only the very poor product quality, but also the extremely frustrating customer service experience with Nivalé.

The glasses I received were advertised as “3-in-1 multifocal,” but in reality, they are cheap plastic glasses that do not work at any distance—close, intermediate, or far. They are completely unusable, and the packaging was equally poor.

I would like to emphasise that this is not my first experience with this type of product. I have been using multifocal (3-in-1) glasses for more than 10 years, and I am very familiar with how they should work. Therefore, this is not an issue of “adjustment” or “adaptation” as the company claims—the product itself is simply not fit for purpose.

What is even more disappointing is how this company handles complaints. Instead of resolving the issue and issuing a refund, they keep sending irrelevant and repetitive emails, asking unnecessary questions and even suggesting that I “adapt” to the glasses. This is completely unacceptable, especially when the product is clearly defective and does not match the advertisement.

It feels like a deliberate tactic to delay the refund process and exhaust the customer until they give up. This kind of behaviour shows a clear lack of respect for customers’ time and concerns.

I am still chasing my refund, and instead of a resolution, I am receiving generic responses that do not address the actual problem.

I strongly advise others to avoid this company. Based on my experience, both the product quality and customer service are far below acceptable standards.