Nixplay Reviews 983

Kit was so very helpful. She addressed my questions throughly and made her instructions very clear and easy to follow. She followed up to make sure I understood and answered by additional questions with the same clarity.

Due to several circumstances, our frame was no longer working. Martin at Nixplay worked tirelessly with me over the course of a couple weeks and we are now up and running - enjoying watching precious photos on our frame! Thank you Martin!!

I recently placed an order for the wrong item and requested the order be canceled. Maris was incredibly responsive and helpful! The issue was quickly resolved and I couldn't be more pleased with the customer service!

Very good service. Good conversation!
Quick help to find a solution.
We’ve lost the remote control and can’t manage the picture frame. They sent us a new one for free! Perfect

Awesome quick and efficient help in getting a recently inherited frame released for new linkage

I was having trouble setting up the digital frame I purchased for my mother-in-law and emailed customer support. Joe responded the next day and helped me get everything taken care of.

We needed to start from scratch on a frame previously owned by another family member. Joe at Nixplay provided clear, concise and courteous help that enabled us to reformat the frame quickly and easily. Thank you!

Lou was able to take me through the process to reset my frame and get it working with my account

Joe did a great job helping set up our gift frame! Customer Service was fast to respond and very helpful. My parents love this frame!

I'm really glad that Nixplay Support responded right away and answered my concerns about the album arrangement. I'm so happy that my frame is now displaying all my favourite photos. I love it so much!

I had nothing but great service from Joe in customer service. He helped me through everything. And was very good on returning emails. Thanks for all your help Joe. I was able to upload pictures and now get to enjoy them.

I needed help resetting password. JD was very helpful and pattient.

Martin, ar Nixplay, helped get both of my frames up and working again beautifully. He sent me very specific instructions on how to fix my issues. I am a big fan of Nixplay. Now more than ever.

I will continue giving gifts of Nixplay to friends and family.

Great support, quick response .

Par was very prompt, informative, and professional in his response to my techno glitch

I accidentally logged out of my account and was having trouble logging back in. Kit was very helpful and patient with me and was able to resolve my issue

Really happy with this Nixplay frame! It was super easy to set up and pretty much self-explanatory—I didn’t have to spend a lot of time figuring anything out. Uploading photos is quick and smooth, which I love because I can add new pictures anytime. Customer service was responsive and helpful too.

Could not resolve issue on help pages but online chat was very helpful and fixed it easily

I had an issue with my Nixplay’s screen and it was an easy fix as soon as I contacted their help center. They also followed up with an email to check that things were fine.

I prefer talking to someone on the phone; however communicating on Gmail was excellent. With different instructions recommended I tried each one and they did not work. Par was very helpful and experienced. I could understand exactly what to do. The last thing he suggested was to buy a new remote on Amazon and sent me the link for the correct one. It worked & I was delighted.