First Class Watches Reviews 17,758

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,164 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent products, often highlighting the quality and value for money. Many people appreciate the efficient delivery service, noting that items arrive promptly and are well-packaged. The overall service, including communication and ease of ordering, receives high marks, with consumers frequently mentioning the competitive prices. However, some customers experienced issues with delivery, specifically mentioning that parcels were delivered to incorrect addresses, leading to items not being received. A few other people also felt that the packaging for some items was not adequate, and in isolated cases, there were significant delays in receiving orders.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the fantastic quality of watch... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers describe the service as... See more

Price

Customers had positive experiences with price, consistently finding competitive and great prices on a wide... See more

Order

People report positive experiences with order. Many customers found the ordering process easy, with clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got two watches hesitantly from this shop online. They have a physical store. Got a decent price and watches were delivered promptly. Had an issue which got sorted quickly. Excellent customer service... See more

Rated 5 out of 5 stars

21st Birthday Gift for our daughter's birthday. Choose this site for the price and reviews which were all positive. The packaging was robust, the communication informative and frequent. The watch... See more

Rated 5 out of 5 stars

FCW stock interesting brands and I liked that they carried IKEPOD and they had a sale where I purchased an Ikepod watch. I ordered the watch on Bank holiday Monday and it arrived promptly on the Wedne... See more

Rated 5 out of 5 stars

This is the 2nd watch I've purchased from FCW and I couldn't be more impressed with the service, price, communication and speed of delivery. I've saved £500 compared to retail prices at a well known h... See more


Company details

  1. Watch Store

Information provided by various external sources

First Class Watches are fully brand authorised retailers of over 100 designer watch brands. We offer free first class delivery and a 30 day refund policy (extended during Christmas season) and you can make us an offer on most of our products. We take customer service very seriously so if there is anything we can do please don't hesitate to contact us! We have thousands of watches in stock for next day delivery from Maurice Lacroix, Raymond Weil, Junghans, Seiko, Citizen, Hugo Boss, Lacoste, Frederique Constant, Diesel, Casio, Rotary, and Calvin Klein as well as many more!

First Class Watches Details

Written by the company

Authorised Watch Retailer
We are an official retailer for all the brands on our website. This ensures your product is authentic and comes with the correct box as well as fully stamped (where applicable) and valid manufacturer guarantee.
Free Delivery On All Orders
We send all our orders insured and quick service as standard. Orders above £50 are sent with Royal Mail Tracked 24 (95% arrive next day) and orders below this are sent Royal Mail 48. Guaranteed next day delivery is also available for £3.95 and is included free of charge for all orders over £250. Express international delivery is available through the postal service or DHL at discounted rates.
30 Day Returns Policy (extended for Christmas gifts)
We offer 30 days for you to return your item for refund or exchange. For Christmas we also extend our returns policy from October until January (terms apply, see website or contact us for details).
Customer Service
We pride ourselves on customer service. Reach us by phone, email and live chat.

Guaranteed authorised UK retailer with free UK delivery

100% authentic with official manufacturer's guarantee

As a high-street jeweller based in Kenilworth, Warwickshire we pride ourselves on providing high level customer service, genuine products and a great selection. Buy with confidence from an official UK retailer of more than 100 watch and jewellery brands.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I purchased the Casio GW-BX5600-1A1…

I purchased the Casio GW-BX5600-1A1 model from them, a watch I still don’t understand why isn’t sold in Germany. Their customer service was very attentive and helpful throughout the entire process. Most importantly, I paid exactly the price I saw on the website. Tthere were no extra customs fees or hidden charges. On top of that, they shipped it very quickly with DHL Express. Many thanks to them!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Good watch from an excellent supplier

Have owned a couple of casio G Shock watches over quite a few years in the building trade, my last was a bit of a 'Triggers Broom' with a new bezel, strap and pins so I decided it was time for replacement. Not wanting to splash out to much I trawled through good used ones on eBay, gumtree etc. There were plenty out there at reasonable prices and the I stumbled upon First Class Watches advertising the watch that I wanted but slightly hirer price that I was prepared to. I made them an offer and asked for free delivery to my delight they agreed. This watch was duly dispatched, brand new, with warranty from a reputable watch supplier for only £10 more than I could of purchased a second hand one with no warranty.

May 12, 2026
Rated 5 out of 5 stars

Hanhart 417ti Flieger

Bought a Hanhart 417ti Flieger from First Class Watches recently. Absolutely premium service. Can't fault them, from start to finish the whole process was faultless. Will definitely buy from them again.

May 11, 2026
Rated 5 out of 5 stars

Superb online watch retailer

May 2026

I have bought a few watches from them and they have been great with service and prices.
Prompt responses and quick delivery.
They also provide postage reimbursement for returns.

The variety of brands they have is great.

May 11, 2026
Rated 5 out of 5 stars

Highly recommend!

So happy with my purchase! Quality watch, better price than anywhere & speedy delivery. I was hesitant to buy from a site I hadn’t used before but checked reviews on here first and saw good things & I’m so glad I went ahead.

May 11, 2026
Rated 5 out of 5 stars

Outstanding from order to delivery.

Outstanding from order to delivery.
Got an excellent price for my watch, then got a 10% saving as a new customer - very nice!
The watch was despatched and arrived, all within 24 hours from my initial order to it being on my wrist.
Amazing service and speed!

May 11, 2026
Rated 5 out of 5 stars

Would recommend using this…

Would recommend using this establishment to anyone, absolutely great customer service from start to finish. Received my watch the next day of purchasing it, used there free adjustment service. Watch arrived didn't fit & they reimbursed me for the cost of getting adjusted as soon as I had provided a recipit. Very professional & polite in their mannerism, 10/10 from start to finish.

May 23, 2026
Unprompted review

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