Russell Hobbs Reviews 

Bought a kettle and toaster,kettle broke after 1 day, contacted RH who wanted video evidence, we then had to return the kettle before they would replace it. After several phone calls, emails, messenger and Facebook comments, we still don't have a replacement. We have again made contact and now returned the toaster and asked for a full refund.
Customer service is absolutely rubbish, they are not UK based and fob you off with, It will be sent out in 3 to 5 working days. This is the standard reply every time we make contact with them. I can see us having to try claim our money back through the credit card company or small claims court.
Do not buy direct, in fact do not buy Russell Hobbs products, they are cheap and nasty.

We had a warranty case. The small mixer had broken down, the plastic gear was broken. I contacted customer service by email. I described the problem there. Unfortunately, a repair was not offered. The support sent a new device at no additional cost. The communication was good and quick. Thank you for the support and the goodwill. Dirk from Berlin

Russel Hobbs is an unscrupulous company. My product was still under warranty and sent image of faulty product and receipt. After about six emails they refuse to replace the product. I had glass electric kettle that shattered while boiling . There was glass everywhere (quite dangerous really) . I took a picture and sent to them and of course I got rid of the kettle because I can’t keep this around my children. Their lame excuse was ‘Uh you got rid of the product- but the product was dangerous and I had the image I sent to them. Very disappointed ☹️ . Shame on Russel Hobbs!!! .

Had an issue with my coffee machine, and Russell Hobbs replaced it quickly and without any hassle. The process was smooth, and their customer service was really helpful.

A few years ago I decided to replace an old Electrolux washing machine, which was over 10 years old when it was given to us a further 10 years ago. After only a few years of light use,  the drum spider on the replacement Russell Hobbs machine broke in 3 places. I contacted the manufacturers, who recommended that we scrap the machine because they could not supply replacement parts. From what I can tell, drums and spiders are fairly standard items, but their customer service would not check if they use the same drum or spider in any of their newer models. I won't buy from them again...

problem with there three year guarantee .I purchased a toaster and a kettle from Russell Hobbs in march 2022, I registered both items within the time period to have a three year guarantee, in January 2025 within the three year guarantee, my kettle developed a fault with the mechanism of the lid. I contacted Russell Hobbs to make a claim, they informed me that I had to send the receipt, as I had lost the receipt they refused to honor the three year guarantee. having registered the purchase with them in March 2022 they confirmed that my kettle was still under the three year warrantee. Why then will they not accept my claim, to me this is just a dishonest way to not pay for a genuine claim.

I had a problem with a toaster. The conversation was very friendly and quick. Now I'm getting a new toaster and I don't have to send the old one back; I can dispose of it right here, which saves on shipping and hassle - I am very satisfied!

None existent customer service can't get my money back

Russell Toss ! Terrible customer service experience . Brought a microwave in March from JD Williams . The inside has pitted, peeled and started to rust ! Tried to blame not wiping it out and water damage ! That’s how a microwave works by heating water particles.
Retailer pass me to them they pass me to the retailer

I really wish to give no stars it truly is the worst Customer Service I have ever encountered one person. Georgiana decided to ask me the same thing over and over again to the point of about 10 emails where I kept sending the stuff and she just didn’t bother to deal with it so in order that she didn’t have to just kept asking the same questions despite having got all the information many times over.

I decided not to deal with her further and to try someone else enter Andreea who was equally as confused and not helpful even though initially she seemed to be helpful.

My item I purchased had gone down to half price so she said I’d be able to purchase that item and have a surplus and be able to purchase another item to let her know what I wanted and she will arrange it. I did exactly that.
Because they the. did not wish to do that I got an email after saying that it was out of stock and I would have to purchase something else which funnily enough was a much higher price. I had explained at the time the reason I had bought that particular model was for health reasons and being able to operate the machine with my hands as opposed to other models which I would be unable to hold and operate effectively.

I had to call back on the Monday only to be told my item was now in stock and had gone back up in price and that’s all I’d be able to get.

I urged them to honour their original agreement because this guy did not seem to be able to understand English and said that he couldn’t do that and that he would speak to Andreea who would call me back. They clearly don’t know the rules of returns and replacement in their own company. This was over three hours ago have not heard anything back from them. To be perfectly honest with you I couldn’t care less whether I’ll get another product from them or not.

The Customer Service is almost as rubbish as the products that they sell avoid avoid avoid buy something else save yourself the stress.

I’ve bought a Russell Hobbs microwave from Asda with 1 year warranty . I have registered the product on Russell Hobbs website to benefit for an additional 1 year warranty. After 15 months the microwave didn’t heat properly so I contacted customer service who didn’t want to assist with an exchange. I am very disappointed about this brand and surely I won’t buy another appliance from them.

Took out a 3 year guarantee with our Russell Hobbs Worcester kettle in 2022. Already been replaced once, on/off switch came off. Then it happened again. After contacting Russell Hobbs (Romania!) Told to complete a questionnaire and send photos (we are not young people) and then an investigation would take place. Now received another new one but told that the guarantee ends 3 years after the original purchase NOT when when we received the replacement. Think this is unfair and unacceptable.

I received a coffee grinder as a gift, but have been unable to use - contacted Russell Hobbs for assistance which first gave me the manual that arrived with the product, then said that they could not support as it they don’t sell the product in the UK.

i thought that russel and hobbs were a reputable high st firm, but,my opinion has done a u turn. falling from grace with their 5 in one oven. brand new washed the backing trays, put them on a rack to dry. little while later, came to put them back in the oven, and they had gone rusty. i thought that they were stainless steel. but no. they are of such poor quality if I cooked, I could end up with a disease. i have not used the oven yet due to the question of safety.
the technology is good, but this company is seemingly exploiting it for ill gains. they themselves, ought to be put on the rack, or at beat, hung out to dry...
when I phoned up their customer services. turned out to be a dissident, who could hardly speak english

I bought a Russell Hobbs breadmaker from a retailer. Worked very well for 14 months then went wrong. The company were very helpful and sent a replacement with no hassle.
Excellent service

I brought a glass on gas Russe hobbs hob back in 2022 from curry’s. Everything was fine except around December last year the large left burner started to not work as efficiently and basically stopped working. Also there was this problem that all russell hobb hobs had with the gas to hob valve which was faulty and a serious threat as it could cause fires and explosions. In January someone came in to look at that from British Gas but they didn’t change the part like they said they would and only tightened the valve leaving it still dangerous. I have to three year warranty for this hob btw. Last Friday the entire glass shattered completely and it was NOT in use. I called russell Hobbs that same day and they sed they’re passing it to the technical team and would call me back. They called me the next day telling me to call another number on Monday which I did but they were closed due to bank holiday. I called again Tuesday and they sed they would send me an email to reply back with pictures and order confirmations within a couple minutes. 5 hours had passed no call back no email so I called them again and they said the email didn’t send and sent it to me again I received the email and did as they asked. They didn’t call back that day or the next even though they sed they will let me know first thing the next day. So I called them again on Wednesday and they sed they need even more pictures which I then provided and they sed they would call me back. Today I received and email saying it looked like accidental damage and they can’t do anything about it and I should get in contact with curry’s. I called them as they said they were going to call but they never did and just sent and email instead. The lady on the phone said they can’t do anything at all as accidental damage isn’t covered by their warranty. I’m sorry but I had stated multiple times that it can’t be accidental damage if it wasn’t in use but they just weren’t having it saying the pictures indicated there was impact on the left hand side. How can it be accidental damage if it wasn’t in use at all on Friday or even Saturday evening and night. I just hung up the phone and proceeded to write this review. This was one of the most frustrating experience I have ever had and these customer service people were not helpful at all. They say they will do something and either don’t do it or do something completely different. Also for the past almost week they’ve been juggling me around over the phone saying call this person call that person or we’ll tell this team and let you know or we’ll tell that team and let you know and they didn’t even let me know. It was very poor customer service and I am not happy with it at all. Please refrain from buying from russell Hobbs and save yourself the aggravation, time, and money.

Hand whisk so badly designed. I agree with Tommy T. The whisk won’t stand up on end when you need to put it down. The ridiculous 6 speeds are: very fast, faster, and slightly faster than that with no noticeable variability or control suggested by the silly 6 numbers! Why?? What if I want a slow speed? Why claim to have 6 when really it manages 1. Still, It will whisk up eggs or a cake no trouble. Very messy. I just suggest some rethink over who they employ to design such an embarrassment. It would be so easy to create a good one.

Do not buy from Russell Hobbs. They charge you for returns, they don't include a returns slip and make it very difficult to return items. Given that you only see a picture on-line there is a good chance you may want to return an item. Clearly it will be expensive to return as they kettles toasters etc don't fit in an envelope. If you must buy from them go to Argos or Curry's DO NOT BUY DIRECTLY FROM RUSSELL HOBBS

I use a hand whisk/mixer regularly, so regularly that my old one needed replacing.
I got this RH one for my 62nd birthday. Wow. There are several disastrous design flaws that defy the limits of stupidity. Did Homer Simpson design this?
So, to assist standing the item on end when it is not in use, the base of the unit is flat. However this is at an inadequate angle so a flange has been added to tilt the item even further back. That works - until you add the whisks. Plunk. Doh.
And then, having whisked up some cream you need to eject the whisks. This is to be done by pressing down on the on/off/speed switch. This switch is on an angle so it is easier to accidentally restart the whisks than eject them, thus covering you and your kitchen in residual cream. Doh.

Russell Hobbs refused to replace my mum's leaking kettle, even though it started leaking almost immediately, because she didn't descale it and this, apparently, voids the warranty. Even though the kettle is new and HAS NO SCALE TO REMOVE as she lives in a soft water area. Ridiculous nonsense invented to rip customers off.