NLY MAN Reviews 229

There are at times great deals you can get from them but the issues are the following: 1) sometimes deliveries take longer than usual, 2) returning items is very difficult, 3) there are some issues with the items e.g. damaged packaging, snags and pulls and runs in the knitting/threadworks on clothes/knitwear.

Switzy trades are spot on. They are also very helpful team. Have nothing but good reports to say about switzy

Disappointed with delayed Customer Service for Returns Bad response time

The delivery arrived after three days, and the payment process was completely fine. However, not all the clothes were the correct size, so I had to request a return.

Since then, I have been waiting almost 14 days for a return label. My first request was on January 3rd, and today is January 13th, but I still haven’t received it. I’ve already sent four emails and was given excuses every time.

I’m very disappointed with this customer service and now urgently expect a response so I can return my package and get my money back. After reading other reviews, I’ve noticed that this company seems to have frequent issues when it comes to returns.

I’m curious to see how this will be resolved and will keep you updated. I really hope I get my money back soon…. Update I got now my return label after almost 2 weeks will see when I get my money back!!!!! (20.1.) - I might give it 2-3 stars depending on the next process and answers from them ..

Everything went very smoothly. Bought sneakers at half price and recieved them after a week. They were shipped to Belgium with Budbee, which had a tracking service.

Do not purchase from this website if your are ordering from overseas. The site does not inform you of the high custom charges. Delivery took ages as they ship with UPS. This courier service is the worst. Drivers falsely claim to deliver item and UPS website takes payment but does not update it on the system. It’s been weeks since I have been waiting for my delivery and still no luck in retrieving it. 1 star because they are not clear of their custom charges and for taking high delivery charge with a very poor service. Will not be purchasing from this site again and will recommend customers from overseas to stay away.

I did order fast delivery. Now I have been waiting almost 3 weeks and product is not even collected yet from the warehouse. Poor communication and very difficult to get access to the customer service. Scam risk high. Never used them before and will definitely not use in the future. Now I’m just trying to het my money back

everything about this shop is great. from the selection of clothing to their customer service. i would absolutely recommend them.

Don’t bother. They sent a UPS « Tracking »number by email. Clicking on the link sent you to a 404 page, Entering manually the tracking number or order number would return « no recognized order » . For 12 days, the order would not show up when entering the order or tracking number. Then finally on the 13th day, surprise, the order number returned that the package was delivered 10 days ago to my UPS store and the package had been picked up. I never received confirmation and I didn’t pick this package from the UPS store. Massive waist of time and money

So I ordered a gilet from them, few days ago, I didn’t get any confirmation on my email that I bought it, live chat is not working, customer service is very poor… no information at all. Very bad shop I would suggest everyone to skip this one…

Everything perfect...I have bought a shoes with 40% of discount.
Delivered to my place 3 days after in perfect condition.

What happens if i want to return items from two orders in a single return package? Will i be charged return fees per order? (twice)? I'm wondering because you cant register a return without having deducted the 9,95 Euro return fees per order ...

There was an EC directive by which online shops were able to charge a single time for shipping, is weird that you are asking for 6,95 euro and then for return costs of 9,95 Euro a total of 17 Euros ....

Worst Customer Service ever - do NOT buy at this Shop
Almost 10€ for return and the refund will take more than a month (still waiting for my money)

update:
After I opened a PayPal conflict, they wanted to refund the return (DHL number available, arrived 3 weeks ago) - but only if I resolve the conflict again. I was a fool cause I believed them and closed the conflict ... I still don't have my money ... DO NOT BUY THERE

update: I finally got a refund ... one month & many E-Mails later

Ordered a very nice Gant down jacket at a 70% discount on Sunday. Delivered in The Netherlands on Wednesday. So I cannot give less than 5 stars. I’m a happy buyer.

Cost me €9.95 to send back my item through the returns process, a complete rip-off if you ask me.

DO NOT TRUST. I purchased something from them and have not received it or been given a reply to any of the emails I have sent. No communication, no tracking like promised. Hopefully Paypal will issue a refund.

Dont never buy this site.. I ordered 4 jeans and I get it 3 and now I ask that 1missing jeans but company says everything is in the package. They said I need pay that and they can't help..

Very slow and inefficient customer service. Delivery works fine, but if you need customer service, be ready for a headache. I ordered a pair of leather Birkenstocks and they sent me a pair of birkoflor Birkenstocks. It took me a bunch of emails back and forth, with replies every several days, if any, to get my money back. I finally got it after one month of my purchase.

Did a product complaint for a week ago and received instantly an e-mail telling me to expect answer within 48 hours on weekday. Still have’nt heard anything a reminder done a couple of days ago. Ordering products works fine, but handling of complaint in this case is NOT acceptable.

Cool clothing and really great customer service!

The product lived up to my expectations and I like that they include a free return label in the package, even though I did not need it. However, it annoys me that they sell the same product 10% cheaper to their Swedish customers even though the same VAT rates apply for clothing in Denmark and Sweden.