NM Reviews 3

saw dr eltaki at nm delano st location.visit was the usual with plans made for further treatment and appt. made.checked my chart a few weeks later.it stated my account was dead.a prescription was sent for refill.denied.why I was cancelled is a mystery to me.whatever story was made up to screw me must be a good one.no notification I was being dumped and no explanation.
since there was no notification I relied on her for refills.big mistake.if notified I could have found another Dr somewhere and wouldn't have to worry about running out of medication.

Very nice employee and professional. She knows her job and does it well. Prefer to do business with World Finance then a bank. Less hassle!

My doctor used to be affiliated with Centegra. If I ever had a problem with a refill, or whatever, I could call his office, (sometimes after hours!), and talk to a nurse, and the problem would get resolved. Then, Centegra merged with Northwestern Medicine, and everything changed, and not for the better. Now, it is virtually impossible to talk to anyone in my doctor's office. When I call his office, my call is directed to a 'call center' staffed by reps who, apparently, are trained to do everything in their power to keep patients from speaking directly with anyone in their doctor's office. You have to tell the rep the reason for your call, and then hope that they, both, convey your message to your doctor, and that they convey it accurately. If you request a prescription refill, you have no way of knowing if your doctor refilled it until you are alerted by your pharmacy that it's ready. If your refill runs out over a weekend, as mine always seem to, your stress and anxiety are doubled, because, if there is a problem, there is no one who can help you. The after hours answering service absolutely will not call your doctor, or the on call doctor, and, if it's a controlled substance, the pharmacy cannot give a 'partial' refill. Here's my most recent example, but it is not the only one. It was a Monday, and I knew my anxiety meds would run out over the coming weekend. They were eligible to be refilled the next day, Tuesday, so I called the 'call center' and requested a refill. As always, the rep. took my information, and said she would send the request to my doctors office. By Thursday, I hadn't heard from my pharmacy that the refill was ready. I called the 'call center' again. I told the rep. I had already called on Monday. I specifically asked if my refill request had been sent to my doctor on Monday. She sidestepped the question, and instead, told me that she would let my doctor's office know that I was running very low on my prescription. By Friday, I still hadn't heard from my pharmacy, and I knew that when the weekend hit, I would be completely out of options. So, I called the 'call center' one last time. The rep. said he saw that my request had been sent the previous day. I told him that I wanted to be called by a nurse if my refill was not going to be ready over the weekend. He told me he would relay my message. My refill was not ready that day, nor did I receive a call from a nurse. The next day was Saturday, and when I woke up I checked my phone to see if I had received a text from my pharmacy advising that my refill was ready. I had not. I then called the pharmacy, on the off chance that they had received the refill approval, but hadn't filled it yet. I was told they had received nothing. So, once again, I was resigned to getting through the weekend with no anxiety meds. Now, in fairness, there have been times when these situations were my own fault, usually as a result of me miscounting the days, and thinking my refill was due, when actually, it was not. This, though, was not one of those times. It's beyond ridiculous that I should have to call my doctor's office three times in one week just to get a simple refill, and still not get it! The really frustrating thing is that there is no accountability! Did the 'call center' rep. not relay the information, or not relay it accurately? Did a staff member at my doctor's office drop the ball? Did my doctor get distracted and forget to authorize the refill? There's no way of knowing! Certainly, no one is going to admit to making a mistake. At least, it hasn't happened yet.
There may be some benefits to this merger with NM, but I haven't seen them. All I know is that I used to be able to communicate directly with my doctor's office, and there were minimal problems. More importantly, I felt like a person, unlike now, where I feel more like a head of cattle. Just because something is 'progress' it doesn't always mean it's a good thing.