NMG Plumbing and Heating Ltd Reviews 52

TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

What a shame, we have used Nick many times before although reliability was a bit if an issue on a couple of occasions he did a fair job ,we now find out that he has ceased trading after not getting an... See more

Rated 1 out of 5 stars

After some consideration I have to leave NMG a negative review. We have had 2 new boilers fitted to our properties in the pass 5 yrs. I have had a on going problem since January. Despite numero... See more

Rated 2 out of 5 stars

I had my boiler serviced by Nick on Monday 1st Sept. After numerous prompts via text and email I still have not received a certificate confirming the service. Prospective housebuyers like to see thi... See more

Rated 5 out of 5 stars

Nick and his team are a credit to the plumbing and heating trade. True professionals. Our boiler system needed upgrading and additional rads needed. Nick ran through all options and his team came in... See more

Company details

  1. Plumber
  2. Gas Engineer
  3. Heating Contractor

Written by the company

local independent plumbing and heating company, specializing in home heating from boiler installations, boiler servicing and breakdown and central heating repairs.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

52 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Nmg plumbing installed new boiler and…

Nmg plumbing installed new boiler and radiator done by owner nick he left us with no heating and took all the money told us no longer trading paid over £7000 for something can not use he a scammer will try to get legal advice as company house says it active if any one else had this issue report it asap

August 28, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

What a shame

What a shame, we have used Nick many times before although reliability was a bit if an issue on a couple of occasions he did a fair job ,we now find out that he has ceased trading after not getting any replies when try to book an impending service. Not totally surprised as his customer focus had seriously diminished lately. We wish him well but would have been polite if a reply to a request had been forthcoming.

January 7, 2026
Unprompted review
Rated 2 out of 5 stars

No certificate of boiler service

I had my boiler serviced by Nick on Monday 1st Sept. After numerous prompts via text and email I still have not received a certificate confirming the service.
Prospective housebuyers like to see this but it is certainly not forthcoming from Nick.
Lack of literacy perhaps?

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Poor communication no loyalty to customers

After some consideration I have to leave NMG a negative review. We have had 2 new boilers fitted to our properties in the pass 5 yrs.

I have had a on going problem since January. Despite numerous messages emails and calls from my wife and daughter in law we heard nothing, nick said he sent the quote however we heard nothing from him.
Eventually we agreed on a date which was then cancelled by Nick we had to call again to rebook. Then he failed to turn up on the second date, saying he would rebook but yet again this did not happen. Heard nothing from him yet again.

I can honestly say I would not recommend this company loyalty means nothing and poor communication. Just wants BIG bucks for new boilers after that just does not care.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve used NMG a number of times and…

I’ve used NMG a number of times and will always recommend to friends & neighbours. Nick is diligent and professional in his approach and is happy to clarify & provide advice where ever needed.
His pricing is competitive and operationally he is clean & tidy.
Thank you Nick for your continuing supportive approach.

April 7, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service

Nick has provided an excellent service again. He installed my new boiler two years ago and provides regular annual maintenance. He is most accommodating in agreeing dates for this. Highly recommended heating engineer.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler installation

Nick installed our new oil boiler. He arrived on time, he was polite, friendly and knowledgeable. His apprentice worked hard to help get the job done. I would highly recommend NMG.

February 16, 2024
Unprompted review
Rated 3 out of 5 stars

Very poor after sales service and bad working practice

I have contacted NMG three times by email and phone, I needed him to come back and sort out some niggles he promised but failed to turn up. I have had an inspection of my system and he has not completed what he quoted and was I paid for. His after sales service is zero, I am really sorry I choose NMG to install my system. I have now asked him to come and complete and he has not replied. I have told him by email I will have the job completed and send him the invoice. If he doesn't respond he will see the consequences

September 21, 2023
Unprompted review
Advertisement
Rated 4 out of 5 stars

Job well done

Like all good tradesmen, Nick is a busy man. When he did come, he quickly diagnosed the problem with my heating system, and solved it.
Job done. Satisfied customer.

February 9, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Nick fitted a new Worcester boiler in…

Nick fitted a new Worcester boiler in my home recently. I found him punctual and a very tidy worker. After he had left there was no sign of him having been in the house. He worked quickly and without any fuss. I fully recommend his work.

January 6, 2023
Unprompted review
Rated 5 out of 5 stars

NMG plumbing

NMG plumbing , absolutely brilliant .
Our old ideal Boiler replaced with a Worcester bosh boiler at short notice , workmanship is to a high standard leaving our kitchen tidy and clean .
The work was carried out by Nick , a very polite and professional trades person,
Thank you very much 10/10
I highly recommend NMG

December 27, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Good reliable service on our gas boiler…

Good reliable service on our gas boiler in our holiday home, followed by a drain down ready for next season. Comprehensive report left about gas boiler . Prompt service good clean work would definately recommend.

November 11, 2022
Unprompted review
Rated 5 out of 5 stars

Totally trustworthy and competent!

Great! Nick turned up when he said he would, he is a genuine guy who really knows his stuff. They did a great job of replacing my old boiler and sorting out the rest of the heating and hot water system. Total trustworthy and competent- I will be using them in the future!

August 23, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look