NM Money Reviews 

4,793
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

We obviously compared the exchange rate with several companies and NM Money, along with 2 others, offered the best rate. Usually we would head into town to buy our Euros but we decided to buy online a... See more

Rated 5 out of 5 stars

Absolutely terrific service from start to finish (St. John’s Branch, Liverpool). As a frequent flyer I always get a small amount of cash for arrival at the destination airport just for emergen... See more

Rated 5 out of 5 stars

Have to say, Euro Exchange or NM exchange in the shopping centre, too many branches, little shoutout to Harry & Thanvisri was super helpful, advised the best rates, and also had knowledge on buying ba... See more

Rated 4 out of 5 stars

Easy transaction and best rate available at the time. Home delivery option was chosen but the money arrived 2 days before the date specified on the order! Unfortunately there was no-one in when the mo... See more

Company details

  1. Currency Exchange Service
  2. Financial Institution
  3. Gold Dealer
  4. Money Transfer Service

Written by the company

Pop in to an NM Money branch or visit our website today to get great rates on over 70 travel money currencies with no commission. Next day home delivery is available, or you can buy and collect from over 190 eurochange or NM Money branches across the UK!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.4

All reviews

(4,793)

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Rated 5 out of 5 stars

I would recommend using these to get…

I would recommend using these to get your travel money. Its very easy to order online you can either click and collect or have delivery. It was very easy to pick up from the kiosk. The lady behind the kiosk was very helpful

June 24, 2021
Unprompted review
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Rated 1 out of 5 stars

Unreliable and unhelpful

Because my wife thinks ahead, she ordered the currency she needed for her holiday four days in advance and was promised she could collect it after 1 pm the day before her departure. She turned up to find it wasn't there - no apology, just a shrug and some vague explanation. The representative didn't seem particularly interested in sorting out her problem and even answered a call in the middle of dealing with her. To top it off, she has to wait three days to get a refund. Unreliable company. Terrible attitude. Awful customer service. Avoid like the plague.

June 22, 2021
Unprompted review
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Reply from NM Money

Hi David,

Thank you for leaving us a review,

Unfortunately we would be unable to discuss this with you as the transaction was not yours.

We have been in touch with the customer named on the order.

Kind Regards,

NM Money Customer Support Team

Rated 5 out of 5 stars

Went to Eastbourne and met Adam and…

Went to Eastbourne and met Adam and Chris had exceptional service from them. I will use you again in Eastbourne and in Crawley. Excellent service. Highly recommend. Well done chaps.

June 1, 2021
Unprompted review
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Reply from NM Money

Hi Clare,

Thank you for your feedback!

We are delighted to hear that Adam and Chris provided excellent customer service in Eastbourne.

Have a great day.
NM Money Customer Services

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Rated 5 out of 5 stars

Very good service

The service has improved considerably in comparison to the previous times I have used it in the past. The staff are more polite and the gentleman who served me on the 13th of May took time to explain about the other services they offer but was not pushy about it.

Will definitely continue to use the service.
Highly recommended for Western Union money transfers.

May 28, 2021
Rated 2 out of 5 stars

Good info, slow and poor communication.

I used NM Money's mortgage service. Initially I was very impressed as they gave lots of advise and even a illustration.

The issue came after the person I spoke to was on annual leave and nobody else could help. I had just put an offer in on a house and needed a mortgage in principle. I tried the day after to get in touch and was unable to. I ended up going to a bank myself to get a MIP.

I later emailed my contact to give them the opportunity to help find a better mortgage based my offer being accepted, nobody ever replied to me.

I think they would be a great broker, however for speed, and communication, it is lacking.

May 25, 2021
Unprompted review
NM Money logo

Reply from NM Money

Hi DJMC1992,

Thank you for taking the time to leave us a review.

We are sorry to hear that you are having communication issues with the Mortgages team.

We have been in contact with you directly and aim to improve with all feedback provided to us.

We hope you continue to use NM Money for your future currency needs.

Once again I sincerely apologise that we did not meet our usual high standards and would like to assure you that this is a very rare occurrence.

Kind regards,
NM Money Customer Services

Rated 5 out of 5 stars

Visit Irvine branch regularly

Visit Irvine branch regularly, always fantastic service from Alison and Wendy, great rates and fast service

May 24, 2021
Unprompted review
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Reply from NM Money

Hi Stevie,

Thank you for your feedback!

We are delighted to hear that you have received great customer service from our colleagues in Irvine.

We would like to offer you a voucher for an enhanced rate for your next transaction, please email us at customer.services@eurochange.co.uk to redeem this.

Have a great day.

NM Money Customer Services

Rated 1 out of 5 stars

Huddersfield Branch.

Young gentleman always texting on his phone. Western Union NEVER seems to be available. He consistently turns Western Union customers away.
Is your connection to Western Union so bad or does this gentleman need further training ?
Or is he just generally apathetic.

May 17, 2021
Unprompted review
NM Money logo

Reply from NM Money

Hi Mr SJH

Thank you for taking the time to leave us a review.

We are sorry to hear that you were unhappy with the service in our Huddersfield branch.

We unfortunately have not heard back from you but if you could get in touch we would very much like to discuss this further, please email customerservices@nmtravelmoney.co.uk or call us on 0333 240 1687.

We hope you continue to use NM Money for your future currency needs.

Once again I sincerely apologies that we did not meet our usual high standards and would like to assure you that this is a very rare occurrence.

Kind regards,

NM Money Customer Services

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Rated 5 out of 5 stars

Was served today by Chris

Was served today by Chris. In the Trinity store. I had some left over currency from a trip last year. He was very informative and pleasant! Thought the rate was good. Will be a returning customer thanks to Chris excellent customer service !

May 14, 2021
Unprompted review
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Reply from NM Money

Hi Sophia,

Thank you for your feedback!

We are delighted to hear that received excellent customer service from our Leeds Trinity branch and you found our Sales Advisor informative and pleasant.

Have a great day.
NM Money Customer Services

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