The NOCO Company Reviews 107

have had two noco's for 3 yrs. on one the light would not come on out of the box. both charged up ok. now the other one wont power up and the light wont come on.it indicates that it is fully charged.

My Genius 5 purchased via Amazon failed after 4 months. I contacted the Noco CS who after a few email exchanges agreed that the unit was malfunctioning.
Given my location (Belgium) and to prevent the hefty freight costs, I’ve been asked to send a photo showing both G5 cables (AC & DC) severed.
A week after I received a brand new NG5 from the Netherlands.
No further problem so far. I also have a Genius 10 operating since Jan 2023.

Great high quality products, excellent customer service.

My noco genius 5 (owned 2 1/2 years ) stopped working. Mode seilection button wond shift between modes. Only goes to force mode if holded for 5 secs and starts the charge even if not connected. Noco support very complicated to navigate in order to register for a claim ref number. Not so genius after all.

Phoned company multy times they picked up and hung up immediately. VERY POOR COMPANY TO DEAL WITH.

NocoGBX45 stopped taking charge after working so well for us and I also wrote to the customer team and have had a very decent experience on proof of failure and sharing data and then being sent a new unit. I am very impressed with the ethics with which they have communicated all along. I wish we could help them recycle these battery parts in some way. Would buy more equipment from them happily.

Gb70
Never even got to use it! charged regularly, won't take a charge after two years. Expensive flashlight.

Takes forever to ship the order. I didn't wait till the end and canceled the order.
Costumer service talks like a robot pointing to small script in the agreement. Don't care about costumer satisfaction.
If you absolutely must buy no.co. Do it from Amazon never directly from their website.
And obviously there are planty alternatives to no.co which are better and cheaper.

5 months after purchasing a NOCO GENIUS2UK, 2A Smart Car Charger it developed a fault, (all the warning lights started flashing).
After turning it off, then after a few days back on the fault again, was still present.
I then emailed NOCO'c customer service department, and after 20 minutes I received a polite helpful reply giving me the information on what to do to process my warranty claim.
The end result is that within 5 days a free brand-new charger arrived at my door, brilliant!
I found NOCO to be totally customer focused, polite, helpful and very efficient, they never took more than 20 minutes to answer any of my emails.
They seem to do very badly with regard to Trustpilot reviews, but you can only comment on your own situation and mine was just great.
Colin

Have the NOCO genius 5. I use it for , UTV/ ATV, tractor, boat and trucks. I've a large unheated barn with lots of motor toys and farm equipment. I move the genius around to the equipment that is not being used, as well as stick it on random 12V batteries laying around the barn.

I've been able to "repair" older 12V sealed car batteries that were dead. Had success on two older batteries, with a 1 out of 3 success rate.

I use all modes, wet, AGM and lithium as well as the repair.

Now have two of these. Having used many different types of auto charges in the past, this so far is my fav. Let's see how long it lasts. Need to get 5 years of of this. I'll update as needed

Bought. GB70. Started motor bike twice and a 1500cc Skoda. Tried on a Landrover, which unknowingly had a faulty battery, Noco GB70 gave up.
Indicates fully charged, flashlight works but nothing else. Contacted Noco, waste of time. All they want to do is sell you another at a very minor discount. Stay clear, all show no go.
Cheaper to buy a spare battery.

Bought the GBX45. Garbage. Died in 1 1/2 years. Out of warranty. Customer service is awful. Spoke to one person and told me that i should've done my research before pay it. Dont pay this product.

Gone through 2 genius 2 chargers in 6 months for my motorcycle.poor reliability and can’t be trusted for use on my bike

genius 1, not had it long and its conked, not getting power from wall socket, no lights, nothing. tried different tools on same socket and they're fine. noco is poor kit

Bought a GB 40 in November 2019 to carry in my snowmobile and Quad never had to use for the first for the first year and a bit charged it every month or so then when I went to use it would not work seems like I was going around with a false sense of security for the last couple of years called the company their guy Steve offered me a 35% discount coupon to buy a new one which I didn’t accept I paid $159.99 for the first one . Still would cost me $125.00 or so for the next one if that didn’t work I’d be out over $300.00 taxes in good try Steve . Based on our conversation I got the impression noco don’t care about customers selling junk leaving people with false sense of security as long as they move product if it couldn’t start a snowmobile battery poor chance of starting a 2 cylinder diesel I wound not recommend this starter to anyone . Going out on the water in a boat or in the country on snowmobile or Quad my experience with the product you could end up in trouble unless you got a buddy with a $70.00 Costco brand you can call on like I had to

Support for this product is terrible. I reported that I did not receive the shipment from UPS, although the UPS Tracking information reflects them delivering my item. The rep replied to my email stating that I should just track my product on UPS. Basically their resolution is no resolution. Buy at your own risk.

We have purchased 8 NOCO products and 3 no longer work. The expensive GB70 stopped working altogether after minimal use and the cords on both the GB750 and GB1100 turned brittle and broke off. NOCO wouldn't replace any of the products outside of the warranty period. Won't buy any more NOCO products. Cheaper better quality alternatives out there.

Ordered the wrong size of shoes for my wife for Christmas and uncle gear refused to refund my money or exchange the shoes for the proper size. Do not do business with his company.

The support /warrenty process must of been created by a bunch of kids.

Poor feedback on here ( Trustpillot ) speaks volumes.

Stay well clear of Noco products because the Noco support teams is out to set obstacles for the supporting customer rather than focusing in customer satisfaction.

The end

I bought the G3500 several years ago. A couple years ago the display was not working correctly. Recently I read that it may be a defect and contact the company if you had the older serial number. I did. They want $26 and send it back on my dime. I can buy someone else’s for that much.