Noble Claims Services Reviews 

322
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, polite, and professional during phone interactions. Many people appreciate the clear explanations, guidance, and supportive approach that make stressful situations much easier to navigate. Clients often mention the efficient service and friendly manner of the agents assisting them. However, some customers also noted delays in communication and difficulties regarding the handling of claims and repair processes. A few individuals experienced unhelpful customer service responses and prolonged unresolved issues concerning their vehicle repairs. Reviewers mentioned facing challenges when trying to get updates or trying to resolve unexpected complications.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as extremely helpful,... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were very polite, kind,... See more

Claim

Reviewers mention ambiguous feedback about claim experiences, as some consumers praised helpful staff who... See more

Service

Customers consistently note ambiguous experiences with service, as some reviewers express great satisfaction,... See more

Customer communications

Consumers find customer communications to be ambiguous, reporting a severe lack of response and prolonged... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Contacted the company and spoke to Leslie he was very helpful and very polite and considerate. It was an easy and pleasurable experience. Thank you so much Keslie for making a very uncomfortable sit... See more

Company replied

Rated 5 out of 5 stars

To be completely honest, after getting into a car accident, I was filled with anxiety about the claims process, especially after scrolling through some negative online reviews. I wa... See more

Company replied

Rated 5 out of 5 stars

I had reason to call today regarding an ongoing dispute with 3rd party insurer, spoke with "Harry" Harry was extremely helpful, courteous, knowledgeable and overall, professional From my intera... See more

Company replied

Rated 5 out of 5 stars

I would like to say the agent was very kind and professional,thank you and I look forward to hearing from you soon regarding the repairs.

Company replied


Company details

  1. Money & Insurance

Written by the company

We are a customer focused claims management company who manage claims on an exclusive basis for Nelson Insurance Company Limited.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

322 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(322)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Go to Noble!

Some restaurants feed you. Some impress you. And then there are the rare few that quietly grab you by the collar and remind you why going out for dinner became a thing in the first place.

Noble falls firmly into that last category.

The bread arrived first. Dangerous territory. Good bread can ruin your appetite before you've even started. This bread was exactly that sort of trouble. The wheaten bread in particular tasted like an Irish sunset — warm, balanced, comforting and somehow nostalgic. The kind of thing you keep "just nibbling" until half the basket has mysteriously disappeared.

Then came a tuna special that nearly derailed the evening entirely. Refreshing, deeply savoury and packed with that rich meaty quality that good tuna possesses. The rice delivered a proper hit of umami. It was one of those dishes that makes you slow yourself down because your first instinct is to inhale it like a Labrador finding an unattended Sunday roast.

The crab dish was a revelation. Crab, avocado, tomato and pickle on toast doesn't sound revolutionary. But then you taste it. The pickle was the conductor of the orchestra. It tied together sweetness, freshness and aromatic brightness into something that felt less like food and more like music. I genuinely don't think I'd appreciated how important pickling can be until this plate arrived.

For the main course, lobster.

Now, lobster is often disappointing. Expensive? Usually. Worth it? Not always.

This one was magnificent.

Sweet, fresh, generously meaty and cooked with confidence. Not hidden beneath gimmicks or drowned in unnecessary fuss. It felt gloriously indulgent. Every mouthful was a reminder that sometimes luxury isn't complexity—it's simply exceptional ingredients treated properly.

Alongside it were beef-fat chips that performed a remarkable trick. The first bite had me slightly worried. Then they transformed. As the meal went on, they became increasingly addictive, revealing crisp edges and rich savoury depth that bordered on the divine. By the end they tasted like tiny crunchy fragments of godliness.

Even the salad refused to be an afterthought.

You know when a salad arrives and it's merely there to fulfil some contractual obligation to vegetables? Not here. This was the sort of salad that makes you stop mid-conversation and say, "Hang on... why is this so good?" Fresh, vibrant and genuinely delicious.

Dessert finished the evening perfectly.

It felt like rereading a favourite old book. Familiar, comforting and reassuring, yet somehow revealing new details you'd never noticed before. It didn't try to shock. It simply wrapped everything up with elegance and warmth.

The wine deserves a mention too. It was the culinary equivalent of a good Coldplay song—refreshing, uplifting and somehow connecting all the different parts of the experience together into a coherent whole.

Noble doesn't shout. It doesn't perform tricks. It simply serves outstanding food with enough confidence to let the ingredients do the talking.

And by the end of the meal, they had plenty to say.

Rating: 9.5/10

A restaurant that reminds you that great cooking isn't about showing off. It's about making you sit back, smile, and wonder when you can come back and do it all again.

June 13, 2026
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Rated 5 out of 5 stars

Grace was great help on the phone she…

Grace was great help on the phone she had helped me very well explaining and understanding the situation

June 10, 2026
Unprompted review
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Reply from Noble Claims Services

Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Grace and her manager.

Rated 5 out of 5 stars

The team really was understandably and…

The customer service was really understandably, and they given you space to explain the situations
Easy to chat with them.

June 2, 2026
Unprompted review
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Reply from Noble Claims Services

Thank you for your feedback, reviews are very important to us.

Rated 5 out of 5 stars

Clear conversation,understood…

Clear conversation,understood everything.Grace was her name.

May 28, 2026
Unprompted review
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Reply from Noble Claims Services

Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Grace and her manager.

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Rated 5 out of 5 stars

Customer claim

After an initial 15 minute wait to get through to a call handler(lines were busy and I was number 8 in the queue) Luke was great, he talked me through each step and made me feel confident that things were being dealt with in a professional manner - now waiting to see what happens about the repair!

May 26, 2026
Unprompted review
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Reply from Noble Claims Services

Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Luke and his manager.

Rated 1 out of 5 stars

Avoid if you expect efficient claims…

Avoid if you expect efficient claims handling and proper customer care.

Following my accident on 29/09/2025, my Mercedes E350e was processed through DCL insurance, with claim handling by Noble Claims and repairs carried out at A to Z Garage in Colindale.

My vehicle remained at the repair garage for approximately 6 months waiting for parts. This excessive delay alone was unacceptable.

Prior to the accident, my vehicle had successfully passed MOT and TfL licensing inspections with no rear suspension noise, no battery issues, and no suspension faults.

After collection, while cosmetic repairs had been completed, multiple new mechanical issues became immediately apparent, including battery deterioration, rear noise, suspension imbalance, and pump/shock absorber faults that did not exist before the accident or prolonged storage.

Rather than properly investigating these issues, I was repeatedly told these were normal wear-and-tear items or common Mercedes maintenance issues. This explanation is difficult to accept considering the vehicle had no such faults beforehand and these issues only appeared after months in storage and repair.

To make matters worse, I was advised to obtain confirmation from Mercedes that these problems were directly linked to the accident or repair period before further action could be considered, effectively shifting responsibility back onto the customer.

The entire process has been stressful, time-consuming, and unnecessarily difficult.

Insurance and claims management should reduce stress after an accident — not create further vehicle issues, delays, and disputes.

Based on my experience, I would strongly advise customers to carefully review their repair and claims options before proceeding.
I have not heard back from the Senior Manager as of today. This is my phone number: +44 7459 041890. Please call me if you would like to resolve this issue.

March 2, 2026
Unprompted review
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Reply from Noble Claims Services

We are very concerned to see your review and would like the opportunity to investigate this. We will ask a senior Manager to look into this as a matter of urgency and they will be in touch with you to discuss further.

Rated 5 out of 5 stars

It was good experience speaking with…

It was good experience speaking with Harry S. He explained the procedure in details.

May 15, 2026
Unprompted review
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Reply from Noble Claims Services

Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Harry and his manager.

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Rated 5 out of 5 stars

Excellent

Excellent service

April 21, 2026
Unprompted review
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Reply from Noble Claims Services

Thank you for taking the time to leave this positive review

Rated 5 out of 5 stars

Excellent CS

I had reason to call today regarding an ongoing dispute with 3rd party insurer, spoke with "Harry"

Harry was extremely helpful, courteous, knowledgeable and overall, professional

From my interaction with Harry, he is a credit to his employer

April 8, 2026
Unprompted review
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Reply from Noble Claims Services

Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Harry and his manager.

Rated 5 out of 5 stars

Great experience

I had a great experience with Noble Claims, and Maddison was very helpful and friendly!

April 2, 2026
Unprompted review
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Reply from Noble Claims Services

Thank you for taking the time to leave this positive review

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Rated 5 out of 5 stars

Is was very nice talking to Maddison…

Is was very nice talking to Maddison she was talking to me ask me a question about my car accident she is very experience

March 31, 2026
Unprompted review
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Reply from Noble Claims Services

Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Maddison and her manager.

Rated 5 out of 5 stars

Very helpful and understanding

Very helpful and understanding.
I spoke to Leslie 3 times and he was very professional and helpful

March 30, 2026
Unprompted review
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Reply from Noble Claims Services

Thank you for your feedback, reviews are very important to us.

Rated 1 out of 5 stars

Very bad experience would never…

Very bad experience would never recommend my car got hit by thier insured driver was treated very unfairly terrible communication and still without own vehicle as they refuse to pay storage fees

March 24, 2026
Unprompted review
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Reply from Noble Claims Services

We are sorry to hear that you had a negative experience, reviews are very important to us and I will pass your feedback onto the manager

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