We purchased two Spring Break bundles and have been very happy with both the quality and design of the bags. We look forward to using them on many journeys in the future.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The communication with an AI assistant or “concierge” was terrible. Once a real person got involved, it was better. I also cancelled my order due to transit time however I switched luggage choices inc... See more
Company replied
I didn’t realize nobl travel had an expandable carry all in one so I was able to exchange it with no issue! One bit of advice, KEEP ORIGINAL PACKAGING for at least a couple months if you can. Will mak... See more
Company replied
I’ve now purchased (3) of the hard-sided suitcases, several Weekender bags and the Fold n Go Duffle Trolley, some as gifts. With one exception, all have been travel tested overseas. They functi... See more
Company replied
4.2
Great
7K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Still no Progress
After 12 follow-ups since April 1st, I finally received a response stating the missing item is “out of stock” — something that was never communicated at the time of purchase or shipment.
I’ve now been given another open-ended promise of “priority fulfillment” once restocked, but no firm shipping date.
At this point, I’ve requested either confirmed shipment within 48 hours or a full refund for the undelivered items. If this isn’t resolved promptly, I will be proceeding with a chargeback.
Very disappointing experience so far.
March 20, 2026
Unprompted review
Reply from Nobltravel
Hi Don,
Sorry to hear about your experience, and we understand your frustration.
A member from our Customer Experience team will reach out to you directly to look into this and help resolve it for you.
Only part of my order 563183 has…
Only part of my order 563183 has shipped to me, I have sent multiple emails asking for an update on delivery of the remaining pieces including the luggage itself. Only received auto response to this point. Been nearly a month since placing order.
March 25, 2026
Unprompted review
Reply from Nobltravel
Thank you for your message. We are sorry for the delay and understand your frustration with the partial shipment and lack of updates.
A member of our Customer Experience team will reach out to you directly to review your order 563183 and assist you with the remaining items.
Follow up to April 25
My luggage arrived on Sunday afternoon. Since I had no advance warning that it was being delivered, I did not know until Monday when I received an email from Nobl requesting a review and responded I had already done so on this platform. This afternoon I received a call from Brodie from Nobl’s L. A. Office. He had written me to say my file had been passed on to him. On Monday he called but did not leave message, so we finally connected today. He apologized on behalf of the company and explained that my order was delayed for stock and shipping issues. Needless to say, this should have been communicated upon my initial enquiry. Brodie assured me he would be directly available should I have a problem with the luggage, then asked me to update my review, perhaps with four or five stars, now my “issue was resolved”. I responded I did not consider it resolved as I had missed an opportunity to test the luggage due to late delivery and would not consider removing my review until I had done so. I’d like to think this company is trying to improve their customer service, (2 stars for effort) but suspect the negative review is their greatest concern. I will update again once I am satisfied that the product meets the claims made on the website.
April 25, 2026
Unprompted review
Reply from Nobltravel
Thank you for sharing your experience. We are sorry for the delay in responses and the frustration this has caused.
A member of our Customer Experience team will reach out to you directly to review your order and assist you further.
Customer service non existent
Customer service non existent. Having to file a warranty claim and the only way of doing this is sending them a email. In response you will receive a generic AI reply. I've sent two other emails over the course of a month and never received a response back. Non existent customer service and NO warranty! Buyers beware!
April 25, 2026
Unprompted review
Reply from Nobltravel
We’re really sorry to hear about your experience and understand how frustrating this must be, especially when trying to submit a warranty claim and not receiving a response.
We sincerely apologize for the lack of communication and the difficulty you’ve faced reaching our team. This is not the level of service we aim to provide.
Please know your case has been escalated, and our Review Specialist Team will be reaching out to you shortly to assist with your warranty claim and make this right.
Thank you for your patience, and we’re truly sorry for the inconvenience.
Never received my suitcase
Never received my suitcase. Was told was on the way but not provided a tracking number weeks ago. I have emailed and messaged on socials all month with no response for help locating the missing order. Comments left on social pages are deleted when all I am looking for is help.Terrible experience with delivery and customer service.
April 7, 2026
Unprompted review
Reply from Nobltravel
We’re really sorry to hear about your experience, we completely understand how frustrating this must be, especially not receiving your suitcase and having no tracking or updates.
We sincerely apologize for the lack of communication and the trouble you’ve had trying to get support. This is not the experience we want for our customers.
Your case has been escalated, and our Review Specialist Team will be reaching out to you shortly to help locate your order and assist further.
Thank you for your patience, and we’re truly sorry for the inconvenience.
Travel with elegance and style.
Highly impressed with my NOBL carry-on smooth to roll, well-made, and perfect for stress-free travel.The colors are gorgeous and super fast delivery. It is such a great choice elegant, sturdy, and makes packing and traveling so much easier. ✈️🧳💼✨️
April 22, 2026
Unprompted review
Reply from Nobltravel
Thank you so much for your kind words! We’re really happy to hear you’re enjoying your NOBL carry-on and that it’s making your travels smoother and more stress-free.
It’s great to know you’re loving the design, colors, and build quality as well as the fast delivery. Your feedback means a lot to our team.
We truly appreciate you sharing your experience with us, safe and stylish travels ahead!
I placed Order #550790 on 3/21/26
I placed Order #550790 on 3/21/26.
Their website says that we should typically receive our item within 3-5 days. It is now 4/25/26 and still nothing.
I have emailed support several times. They said my original order was stuck in customs at first and then it was here but still no tracking. Then they advised that I should switch to a different suitcase that was available in their Las Vegas warehouse and would get that shipped asap. So I switched to a suitcase I really didn’t want and still nothing. So I contact support again, this time asking for my original order to be expedited or for a refund and this time I get no response at all.
This is absolutely ridiculous when paying almost $300 for a carry on suitcase.
Worst customer service experience I’ve had in a long time.
March 21, 2026
Unprompted review
Reply from Nobltravel
We’re very sorry for the experience you’ve had with your order. We completely understand your frustration, especially with the long delay, the changes to your order, and the lack of response after your last request.
This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience this has caused you. We also understand how disappointing it is when expectations around shipping and communication are not met.
Your case has been escalated, and our Review Specialist Team will be reaching out to you shortly to look into this in detail and assist you with a resolution.
Thank you for your patience, and again, we’re truly sorry for the trouble.
Still waiting on items
Bought a set nearly a month ago and still waiting on the baggage. No reply from the customer service email either. Can’t cancel the order once you’ve placed it. I have a 2 week trip in 3 days. 30 days should have clearly been enough time when the website showed its in stock and 3 day shipping. I also live in Nevada where it’s supposedly shipping from. Do not recommend.
March 28, 2026
Unprompted review
Reply from Nobltravel
We’re really sorry to hear about your experience and completely understand how frustrating this must be, especially with your trip just days away. Waiting this long without an update is not the level of service we aim to provide, and we sincerely apologize for the inconvenience and lack of communication.
Please know that your concern has been taken seriously, and our Review Specialist Team will be reaching out to you shortly to look into this matter and assist you further.
We truly appreciate your patience and the chance to make this right.
NOBL tried to do damage control-Epic Failure
Well, I have received my bundle. After posting my review, a representative from NOBL reached out to me named Jayden via text.
I provided all the details to include the things missing to include the $50 gift card, warranty information and cover for the weekender bag.
Jayden sent a text with a code for the $50 gift card that did not work. I received a message that the code expired????!!!!.
I was told by Jayden that cover for the weekender bag would come with the carry on and other suitcase… STILL NO COVER FOR THE BAG, NO $50 GIFT CARD AND NO WARRANTY INFORMATION… im over this… buyer beware…. Yet I keep getting emails about wanting to know how everything went???? TOO MUCH OF A HEADACHE, and I still don’t have what they promised!!
April 24, 2026
Unprompted review
Reply from Nobltravel
We’re really sorry for the continued frustration you’ve experienced, it’s completely understandable, and this is not the level of service we aim to provide.
We sincerely apologize for the issues with the gift card code, the missing weekender cover, and the warranty information not being included as promised. We understand how disappointing this must be after already going through so much back and forth.
Please know your case has been escalated, and our Review Specialist Team will be reaching out to you shortly to sort everything out and make this right.
Thank you for your patience, we truly appreciate the opportunity to fix this.
Poor customer service
I have ordered the All in One Carry On and Check In however after almost a month later I still don't have the luggage. Upon ordering it said delivery by April 20 but since then it extended to April 25 and now April 27. Hopefully it is here before my travel on April 30.
Also, I received a $20 off promotional code on my next order. I decided to go ahead and place an order for the matching Weekender Bag but the code will not work.
As part of the original order I received a free $50 e-gift card. I had to contact Nobl multiple times to get them to send the e-gift card but finally they did. Now when I try to apply the code for the e-gift card for the Weekender Bag it doesn't work either.
Lastly, I have $9 in rewards that I wanted to apply to the Weekender Bag and that code won't work either. I have contacted customer service multiple times through the messaging service (the only method of contacting customer service available), for assistance with getting the codes applied and have not received a response. Very seriously doubting Nobl's business practices (shipping and customer service) but I am trying to remain optimistic the product will be delivered by April 27 and will be durable and reliable.
April 24, 2026
Unprompted review
Reply from Nobltravel
We’re really sorry for the delays and the issues you’ve experienced with your order and codes. We understand how frustrating this must be, especially with your travel date coming up.
We also apologize that your promo code, gift card, and rewards haven’t worked as expected, and that you haven’t received timely support. This is not the experience we want for our customers.
Your case has been escalated, and our Review Specialist Team will be reaching out to you shortly to assist you further.
Suit cast took 6 weeks to arrive
Suit cast took 6 weeks to arrive. When it arrived it was wrong color, customer service is horrendous computer compartment was difficult to get my computer in and out. Don’t buy save your money!! I purchased an Away and love it.
March 20, 2026
Unprompted review
Reply from Nobltravel
We’re really sorry to hear about your experience, this is not what we want for our customers. We sincerely apologize for the delay, receiving the wrong color, and the difficulty with the computer compartment.
We understand how frustrating this must have been, especially after waiting so long. Your feedback is important to us, and we’ll be sure to share it with our team.
Our Review Specialist Team will be reaching out to you shortly to look into this and make things right.
Customer service was great
April 24, 2026
Unprompted review
Reply from Nobltravel
Thank you so much for your kind words! We’re really glad to hear you had a great experience with our customer service team.
We appreciate you taking the time to share this feedback.
I originally ordered a carry on and in…
I originally ordered a carry on and in an email, was told it would be here by April 2, prior to me leaving on vacation. After multiple emails, I was told that they could not send that one to me. they offered another suitcase, which was less costly. No offer to refund the difference. The new suitcase came a week after I returned from my trip. I had already purchased another suitcase so wanted to send the NOBL one back. I have emailed the HELLO at NOBL multiple times and have had no response. I want to return and want the refund. This is ridiculous. I have also filed a complaint with the Better Business Bureau
Customer service is terrible.
April 21, 2026
Unprompted review
Reply from Nobltravel
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide.
We sincerely apologize for the delay, the change in product without properly addressing the price difference, and the lack of response regarding your return request. We understand how inconvenient this has been, especially with your travel plans affected.
Please know your case has been escalated, and our Review Specialist Team will be reaching out to you shortly to assist with your return and refund.
Thank you for your patience, we appreciate the opportunity to make this right.
Cody Jones was the most awesome…
Cody Jones was the most awesome customer support I have ever had he stayed on top of everything my luggage got delayed at customs and he made sure he he replaced to have it shipped in time for my trips it's a blessing to have people like him with no issues he took care it he needs a raise for sure thank you Cody
April 16, 2026
Unprompted review
Reply from Nobltravel
Thank you so much for sharing this wonderful feedback! We’re really glad to hear Cody was able to step in and support you during a stressful situation with your luggage delay.
We’ll be sure to pass your kind words along to him, recognition like this means a lot. We’re happy everything was resolved in time for your trips, and we appreciate you taking the time to let us know.
Wonderful suitcases!
Everything is great just waiting on my Nobl tracker to arrive.
April 23, 2026
Unprompted review
Reply from Nobltravel
Thank you for your feedback, we’re really glad to hear you’re enjoying your suitcases!
We’re sorry about the delay with your NOBL tracker. We understand it’s frustrating to still be waiting, and we appreciate your patience.
If it doesn’t arrive soon, our team can help look into it for you.
I had a very bad experience with this…
I had a very bad experience with this company. I bought a suitcase for more than $300, expecting good quality and customer service. However, when I tried to contact them by email to request an exchange, I never received any response. It is very disappointing to spend that much money and not get any support. Poor customer service and no communication. I would not recommend this company.
April 24, 2026
Unprompted review
Reply from Nobltravel
We’re really sorry to hear about your experience, and we completely understand your frustration. It’s disappointing to spend that amount and not receive the support you expected, that’s not the standard we aim for.
We sincerely apologize for the lack of response to your exchange request and the poor communication you experienced. Your feedback is important, and we’re taking it seriously. Please know your case has been escalated, and our Review Specialist Team will be reaching out to you shortly to assist you directly.
Thank you for bringing this to our attention, and we’re truly sorry again for the inconvenience.
No stars for you.
If I could leave no stars, that would have been my choice. Horrible customer service!! I placed an order that apparently was lost. Although, they had my money. When they finally shipped the product, they didn’t send the free gifts that were included with the purchase and stiffed me for the $50 gift card they claimed was posted to my account.
March 14, 2026
Unprompted review
Reply from Nobltravel
We’re truly sorry to hear about your experience, and we completely understand your frustration. This is not the experience we want for our customers, especially when it comes to missing items and promised promotions.
We sincerely apologize for the delay, the lost order issue, and the missing free gifts and gift card. We know how disappointing this must feel after everything you went through. Please know your case has been escalated, and our Review Specialist Team will be reaching out to you shortly to review everything and assist you directly.
Thank you for your patience, and again, we’re very sorry for the inconvenience.
"I like my new Nobl carry on luggage…
"I like my new Nobl carry on luggage very much.
So much that I purchased one for my wife. We have not yet received our second Nobl, but hopefully we hope to use them when we travel later this year."
April 24, 2026
Unprompted review
Reply from Nobltravel
Thank you for sharing your experience, we’re really glad to hear you’re enjoying your Nobl carry-on and even decided to get one for your wife as well.
We appreciate your support and your patience while waiting for the second piece to arrive. We hope both of your suitcases serve you well on your upcoming travels later this year!
Alex was extremely patient and helpful!
Alex was extremely patient and helpful!
April 24, 2026
Unprompted review
Reply from Nobltravel
Thank you for your feedback, we’re really glad to hear Alex was so patient and helpful.
We appreciate you taking the time to share your experience and are happy we could assist you.
Horrible customer service
I accidently used the wrong card when making my purchase and immediately notified them. They ssid no problem you can return. Now they have ghosted me and will not respond to my emails.
April 7, 2026
Unprompted review
Reply from Nobltravel
We’re really sorry to hear about your experience, we understand how frustrating this must be, especially after reaching out right away to correct the issue.
This is not the level of service we aim to provide, and we sincerely apologize for the lack of follow-up and communication. Your concern regarding the return has been noted, and we completely understand your urgency.
Our review specialist team will be reaching out to you soon to properly assist and get this resolved. Thank you for your patience, and again we’re very sorry for the inconvenience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.