NOBÜ Cargo bikes Reviews 

Updated on 30/10/2026:
I cancelled the my order within a week after placing it and NOBU acknowledged the cancellation in writing and confirmed they would refund my money.
It has now been two weeks, and they have failed to return my funds. Worse, they were repeatedly stalling. I have multiple emails from them explicitly promising to initiate the refund "by Friday," then "today," etc. Every single deadline they set has been broken. After multiple escalations, the matter was resolved and we were paid our refund.

Great customer service support

Very strong bike, powerful and with speed, durable, very friendly personnel, quick feedback, quick delivery when your order an already assembled bike. I highly recommend it

Very disappointing experience with NOBÜ – multiple issues with a new bike and still waiting for it to be collected

Unfortunately, my experience with NOBÜ has been extremely frustrating from the beginning.
The problems started before the bicycle even arrived. I was informed at around 1 a.m. that my bicycle would be delivered the following day, giving me virtually no notice and requiring me to rearrange my plans at the last minute.

When the bicycle arrived, despite being brand new, it already had a number of issues: a broken rear light, significant scratches, a missing floor mat, loose brakes and damp documentation and box. I reported these problems to NOBÜ. In particular, despite the floor mat being completely missing from the delivery, at no point was I offered a refund for the missing item before I eventually requested to return the bicycle altogether.

After only limited use, further problems appeared. The rear wheel lock was rubbing against the tyre, and the bicycle began making a very loud and unusual noise when reversing, apparently coming from the mechanical components underneath the cargo basket. I documented and reported these issues as well.

Throughout this process, I initially tried to find a solution rather than simply asking for a refund. At one point, I was told that I could take the bicycle to a repair shop, obtain an estimate and send it to NOBÜ, after which they would decide whether the repair cost was acceptable. I found this particularly disappointing: I had purchased a new bicycle, yet I was being expected to spend my own time arranging assessments and repairs almost immediately after receiving it.

After the problems continued, I eventually requested to return the bicycle. There were considerable delays in dealing with my request. I was initially told that the 14-day withdrawal period had expired (I bought the bike online, so they counted from the day of the purchase and not the date of delivery...), even though I had requested the return within 14 days of receiving the bicycle.

NOBÜ eventually agreed to accept the return. However, I was informed that I would have to pay €250 for collection from Brussels. Despite everything that had happened, I accepted the cost because I simply wanted to return the bicycle and bring the matter to an end.

Unfortunately, even that has not happened.
On 7 September after a reminder from my side). NOBÜ confirmed to me in writing that they had registered the bicycle for return on 24 August and had contacted their transport company. They told me they had spoken to the transport company again and that I would be contacted “within the next few days” to arrange collection.

It is now October. I have still not been contacted by the transport company, the bicycle has still not been collected, and this situation remains unresolved.
What has been most disappointing is not one isolated defect, but the entire experience: extremely short notice of the original delivery; receiving a new bicycle with multiple issues and a missing item (and I wonder where the bike and pieces were stored to have the box to have received the box with the battery and documents damp); further mechanical problems appearing after very limited use; repeatedly having to follow up; being expected to organise repair assessments myself; delays in dealing with my return request; agreeing to pay €250 for the return transport; and then waiting for weeks for a collection that still has not taken place.

I have spent an unreasonable amount of time following up on issues with a product that was supposed to be new.
At this point, I simply want NOBÜ to collect the bicycle as agreed and complete the refund so that this matter can finally be closed.

Very good service

I purchased a Robusto earlier this year (around March) and was overall content with the communication and delivery. They forgot a few thing in my delivery but costumer service was very quick to correct it so I was happy. However, two weeks ago one of the screws holding the front seat fell off during riding and now the seat is not stable. I have email customer service about getting a replacement screw twice and still have not gotten a response...

Business is booming! This is a small company that is growing faster than it can keep up with its demand.
That being said, everyone I interacted with went above and beyond to help me when there was issues.
Between July and August 2026, I test drove every cargo bike on the market. My top 3 options at the end were urban arrow, babboe and nobü. Nobü exclusivo woof is superior for many reasons:
It has a drop entry door making it easy to load kids, pets or cargo without breaking your back.
The rain cover is thick, sturdy and built to truly repel rain. I test drove a babboe and urban arrow was irritated by both not only being cheaply made (urban arrows bike was only 2 weeks old and the rain cover was being held together by duct tape) but engineering fails where water goes directly on the children sitting in the seats. Nobü rain cover is attached from the outside and ensures my kids, groceries and packages get home dry.
Mid drive motor is fantastic. Easy drivability and feels much safer than competitors bikes when in heavier traffic. When I would be at a red light with an urban arrow bike it would not excell quickly and create what I called "death wobble" while I attempted to match traffic speed and wobbled the entire bike back and forth towards traffic. With Nobü, it's stable acceleration, and feels 10 times safer in a bike path next to traffic. The gears are tricky for me but I believe that to be user error and I'm learning best times to shift up or down.
Brakes are great! I can stop very quickly or ease into a stop with no issues. Urban arrow would stop hard but very similar to how a dirt bike stop feels. Babboe slows to a stop and I ran over many things I didn't want to on my test drive.
Nobü comes with a comfortable seat. If I was to purchase the other 2, I would have replaced their seats immediately.
I ordered my Nobü exclusivo on the first weekend in August. I paid the deposit and was told I would pay the remainder at delivery in 2 weeks. I waited,an email with my invoice to pay the remainder was lost in Spam. I paid that, and waited. I tried to call the number on the website and it wasn't working. I wasn't able to reach anyone through email. So I decided to book another test drive and go to the bike shop in Nuess. I was immediately helped by Nicolaus Bermes, he called his colleagues in the Netherlands and found out my bike had an interior shipping hold. My bike was released to be shipped and 2 weeks later, it arrived. Sadly upon arrival, the battery wasn't working. I emailed and explained my situation and within 24hours Sam from the Netherlands contacted Nicolaus Bermes and Nicolaus personally hand delivered a new battery from the shop in Neuss to my home.
This is a great product, people in charge are fantastic! With patience, you will get your bike. The company is not a scam. It is a growing small business. I do suggest a more honest shipping window of 8-10 weeks to not have customers anticipating for weeks at a time. I think that 2 week promise creates impatient and frustrated customers from the start. I also would like to suggest a call center for customer service. Nobü is too big for one phone line, one email, one person customer service team. Tracking once the bike has shipped, this is a huge purchase for most people. Tracking is necessary to put people at ease.
Again, a HUGE Thank You to Nicolaus Bermes for driving the battery to my house!! I'm a very satisfied and happy customer.

First the experience wasn’t how I expected but thanks to Bob who took care of the situation nicely.

Very bad experience. We bought an electric cargo bike from them. It started with the fact that whenever you turned right on this bike, the side of the bike would hit the curb or the ground extremely hard, sometimes causing you to almost fall over. EXTREMELY dangerous, especially with children!

We were then offered an upgrade to a newer model, which supposedly would not have this problem. That was indeed the case, but we had to pay a substantial additional amount. We then received a faulty battery that kept cutting out when it was still at 50% charge. After a short ride, you had to recharge the battery immediately.

We were then sent a new battery, but that one also stopped working after two months. In the meantime, we have been without a working bike for quite some time. The replacement battery still has not been sent, and customer service is virtually impossible to reach because, according to them, they are unable to answer the phone due to “being too busy.”

It is absolutely terrible. We paid a substantial amount of money, but in reality, we have never had a properly functioning bike. Absolutely worthless!!!

I got to test drive the nobu esclusivo woof today and loved it, very easy to ride with my dog in it and we decided on the spot to buy it

We needed a new cargo bike ASAP and Nobu helped us - our new bike was ready in just 2 days! Great service

I am disgusted with the attitude of this company. No contact after asking for a refund 2 weeks ago. Avoid this firm at all costs.

There is no one responding your e-mail. You have to go directly to their warehouse and find somebody. Delivery was promised within 2 weeks, but 2 months have passed, no action and information. They welcome you and promises each time about the delivery for 2 working days. Sill no response, I have to go their offices to find somebody again about the delivery. Their e-mails does not work, you could only get payment request from them, you cannot get information or even response to your questions. I wonder how this company gets 4 star. I had to go their offices 4 times to get response to my e-mails. Even that did not work. I paid already the full amount, still waiting the bike and still waiting reply to my e-mails. Right now I have to go to their offices for 5th time.

It was a great customer service at their showroom at Hoofdorp! Tried all the bikes ncluding Lloyd with good explanations on differences and comparisons! Happily selected the bakfiets matching our need for a good price!

I purchased the Robusto Wuff in June 2025 for just under €3,000. Less than a year and under 500 km later, I deeply regret this purchase - both for the product quality and for how NOBU has handled my complaints.

The build quality:
Screws work loose every few days of riding - I have lost several entirely. The wooden seat and box elements rattle loudly over any bump. The front tyre was rubbing against the metal guard panel from early on due to a misalignment. Brakes squeaked persistently. A certified mechanic confirmed in writing that the bike had covered less than 500 km and still required a new front tyre, brake disc cleaning, and full retightening of all screws and components. This is not normal wear. After the service, the screws are already coming loose again. The NOBU sales manager for Germany was made aware of this and mentioned there may be a recall affecting my serial number - he never followed up on this.

A serious safety concern:
The bike tipped over during a normal city curve, and I tore my ACL trying to catch it. Since then I have ridden well below its rated speed. The inner wheel continues to lift noticeably when taking curves - something I believe relates to the design ratio between the frame and the heavy front box. If you plan to transport children or a dog, please take this seriously.

The customer service:
NOBU's initial response blamed me for missing a first inspection - a requirement that appears nowhere in the order confirmation, delivery email, or any accompanying documentation. It exists only on their website. The German sales manager offered €60 as goodwill, compared the situation to buying a VW (where inspections are also not included), and suggested I pay out of pocket to have all screws treated with Loctite (again). I have sent a formal written demand for reimbursement of €308.90 in service costs by registered post, multiple emails, and explicit written requests for an official response. To date, NOBU's head office has not responded to a single piece of official correspondence. All contact has come informally via WhatsApp from the German sales manager - with no follow-up on the promised written statement or the recall question.

The battery is genuinely excellent. Everything else - the build quality, the safety, and the after-sales experience - has been a serious failure for a product at this price point. I am now pursuing this matter through legal channels. I would not recommend NOBU to anyone.

Ordered one month ago a pillow and still not received. Unfortunately no reply after two reminders.

After reporting a malfunction of the électrical composent, the nobu team responding by mail proved to be absolutely amateur and of no help whatsoever. I am surprised and frustrated.
This website and its contain does not reflect the real conditions of the deal.
In a different field your team should be fired. 3 weeks of mail exchange and still nothing.

Super friendly service at the hoofddorp office. Bike is great quality and size for my two medium size dogs. Smooth ride and not feeling bumps while riding. got bike delivered fast and we enjoyed it so far. Absolutely recommend for dog owners :)

I was looking for an affordable but solid and reliable cargo bike which I could use for 3 main purposes 1) moving my dog around the city and take him to parks etc 2) moving my music gear when I go for rehearsals and 3) take my wife and dog together on the bike for fun. Nobu fits all these needs perfectly at a very good price tag. Additionally, I am very happy with the customer service of the company despite some illnesses with their staff. Their leadership team is very hands on and helped me very patiently when I had questions - something that is very rare these days in the day and age of automated responses. They also have an authorized service shop in Amsterdam which makes it very attractive for someone buying their bikes in Amsterdam. I wish the company the best and hope they keep growing and offering human customer service. Proud Nobu owner - Shashi Kejriwal

Very good experience at the factory store, Jesse was very professional and kind to show us all the Nobu bikes. I recommend to visit the store in Hofdoorp to get the best advise and experience. Good company!