Bottom tier customer support from a…
Bottom tier customer support from a bottom tier company. Their inclination to help a customer ends when they have your money.
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Bottom tier customer support from a bottom tier company. Their inclination to help a customer ends when they have your money.
⭐️ Very Disappointed with NogginBoss
The custom hats themselves may be great, but the ordering process was extremely frustrating. The process took much longer than expected, and the biggest issue was the lack of communication. I received very few updates unless I personally reached out and chased them down to find out what was happening.
Why can’t customers be proactively updated when an order is delayed or taking longer than expected? A simple email letting me know the status would have made a huge difference.
I ordered these hats specifically for a youth football fundraising auction, and unfortunately, they are now not going to arrive in time for the event. That puts me in a very difficult position and completely defeats the purpose of ordering them for the auction.
I understand that custom orders can take time, but customers should be given realistic timelines and kept informed when those timelines change. Having to repeatedly reach out just to get basic information is incredibly frustrating.
VERY DISAPPOINTED with the communication and overall experience.
I bought a custom hat from the website. It did take forever but they do warn you of the timeframe beforehand. My hat showed up in perfect condition and looks great with my logo on it. High quality materials too. It's like a regular hat, just super sized!
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