Noir & Blanc Reviews 110

I was really hoping these bags would be amazing....turns out, they're cheaply made. The bag material is definitely lacking. The zipper seems likely to break and is also sharp when you pass your hand i... See more

I was looking for great quality and real leather. I received a bag that was totally crooked and tried to get a refund. They promised to send a replacement bag and after several emails finally recei... See more

Delivery was awful. Purse was sent in a bag instead of a box. Therefore it was crushed, in addition the fabric bag to store the purse was just shoved in the package. Very disappointed,

I received my purse and fell in love with it immediately except the side pocket zipper didn’t function correctly. I reached out to customer service. I was immediately helped. They asked for a picture... See more

The handbags from this brand are very beautiful and high-quality. The package arrived on time. I'm delighted; I can wear it every day or with a beautiful dress for the weekend. It's roomy, has a lot o... See more

I originaly purchased this purse because I'll be traveling in Europe and wanted something that wasn't too big and could fit all my essentials when out and about for a day and be okay in the rain. Well... See more

Order as a christmas gift, arrived late, contact with the company is by e-mail only. Quality poor, cheap leather, cheap gold coloured hardware, bag too small for the strap, no pom pom accessory as sh... See more

This purse is exactly as advertised. Two strap option is great! Quality product. Soft and well made. And great value. Customer service was outstanding. The order was misplaced during delivery and a r... See more

I was sent the correct color bag that I ordered due to the wrong color bag mailed to me... I appreciate it!!! Only reason im not giving 5 stars is because the leather straps are too short for a cros... See more

I received the wrong color. I sent an email they immediately responded and said they would be sending the correct color and keep the black as a gift. Great customer service!

The quality of the leather is better than expected. Very soft and a beautiful color; and I love the multiple pockets. The reason I didn’t give 5 starts was the width of the fabric strap. It’s just too... See more

I love this bag, I have it in whit wand wanted a fall color. The taupe is perfect. The leather is nice quality and buttery soft. I like that it holds my phone in the outside zipper pouch, along wit... See more

My order seemed to get lost and there wasn't any tracking information for me to follow. Took me couple of times reaching out to get help but they eventually helped me and my order arrived.

Do not purchase from this company. I've had to file a BBB complaint as well as a fraud claim with my credit card company. They sent me the incorrect bag, they continue to insist I accept an exchange.... See more

Absolute rubbish customer service Offered me a refund as seemed to not arrive by Xmas, when I said yes to full refund they have since ignored all my emails, also state NYC but they are i fact from CH... See more

Purchasing and shipping was great. I ordered two bags and one came in the wrong color. Gave it as the gift anyway and it worked out, but definitely an odd and unfortunate mistake.

I purchased 2 of your hand bags and absolutely love them. Took them on Vacation to Curacao, and received many compliments. They are exactly as pictured on the site.

I wanted to exchange or do a refund due to the purse being too small. I went back & forth with this company to return it and got the run around, 16 emails in total. Due to their international return f... See more

While the quality of the purse was quite nice, I was very disappointed in the actual size of the bag when I received it as when advertised, the photos of the bag appeared to show the bag to be much bi... See more

I am absolutely impressed with the quality of these bags! I have 5 of them in different colors. Not only are the bags of great quality but the size is perfect for me! Another amazing addition is the w... See more

Excellent customer service, quickly and efficiently resolved my order issue. Replies were prompt and helpful. Would highly recommended this company- the bags are excellent quality and look far more e... See more

I always hesitate to buy from sites I don’t know, but this bag was exactly what I was looking for, so I took a chance. My bags arrived and I couldn’t be more pleased. They truly were exactly what I... See more

Finally received the black purse I ordered back in December and it was worth the wait. It’s the perfect style, color and size. Now, two more of my friends have ordered the bag in red and navy. We’... See more

The purse is exactly as described and exactly what I wanted. There was a delay in the shipping but customer service answered all my emails. I am very pleased with my new purse.

Easy ordering and about 2 weeks later bags arrived from company. Well packed for delivery to UK

As a company you perform very well.l can't say the same for your delivery service ,my parcel has been on the way since the 9th it's now the 13th and still no parcel.Please look into this for me.

It was delivered on time, the quality was perfect , and received as shown in description .. Highly recommended.

I love my bag and also had the best experience with customer service. I emailed them when I received my bag in the wrong color and to my surprise they responded immediately. They sent me the correct... See more

The size of the bag is perfect. I previously purchased the beige bag. The straps were much different. The leather strap is too thin and too short to wear as a comfortable cross body bag. on the blac... See more

I would have given the purses a 5 but there is a lingering smell. I have used sprays on the inside and it’s helped and I am hoping within time it will be gone. I do love the purse. Wish the leather... See more

I loved the bag. But the wider strap was not what I ordered. I wanted the chevron style strap. Kinda disappointing when you receive something different.

Noir & Blanc sent me a damaged purse. When I contacted them to return it, they had me send pictures of the damaged purse and then told me I had to ship it to China in order to get the refund even tho... See more

I bought 2 bags, got them and realized they were too small for what I need. I asked via email about returning them. They requested pictures, I sent pics on 12/1/25. Nothing from them since then. My CC... See more

Beautiful purse with many compartments. Will love using it for travel and everyday.

This is not a respectable store. The purses I received are cheaply made…mismatched hardware, cheap zipper, faux leather. Definitely a knock off! Customer service is deplorable and returns impossible.... See more

Was sent the wrong purse, wanted to return, they basically said I could pay to return and exchange it for the correct purse or just keep it because it was a more expensive bag and I should be happy wi... See more

The bag is perfect. It fits all my necessities. Well made. Absolutely love it!

I love the pocketbook but they said it was going to come with extra straps that was not the case.

There should be a zero star option. I have tried to cancel my order 4 times once they put the bag I ordered on backorder. They will not cancel it- they keep offering me a discount or ignoring the em... See more

Very sketch company. I ordered a bag and found another one I liked better. Even though their website says the company is based in Wyoming, I was directed to return my bag to China. I sent the company... See more

Based in China claiming to a European company. Beware. Can't coment on quality because I've not received item in the time frame specifed. It was supposed to be a present for my 85yo mum's birthd... See more

Loved the quality of Luma crossbody bag , enjoy having two different straps to use. Customer service was exceptional , courteous and helpful.

I decided I did not want my purchase. When I go to return it the item number is not recognized. When I send an email I literally got 5 asking if I want another purse or a wallet to go with it. I thi... See more

I bought two crossbody bags. The size was too big. I am trying to do a return . They are not answering my emails. When I try doing the return online ,an error comes up as no such order number. I am b... See more

Terrible. I placed my order on the 12th of December for a Christmas delivery. By Christmas Eve it hadn’t even been posted let alone delivered - three to five working days I was assured the deliver Wou... See more

Beware! SCAM company. I ordered a bag in late October, 2025. After receiving the item, I decided the bag didn’t fit my needs. I sent two emails to customer service in November, 2025 requesting... See more