The jewelry is of excellent quality and beautifully crafted - exactly as expected! Returning a few items was a bit tricky, so I’ve deducted one star for that. Overall, I’m very happy with my purchase... See more
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Review summary
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Their products are beautiful and fairly priced, but honestly that’s not the reason I’m writing this. What really impressed me was the way they handled everything as a brand. Online shopping can feel c... See more
Company replied
ABSOLUTELY love the juwelery from Nola-Amsterdam! Although it took a little longer as normal and at some point one of my ordered rings was out of stock, the service was excelent!! I received my order... See more
Company replied
Totally satisfied. After a small shipping error, i contacted the customer service and within just a few days they promptly solved the issue by sending me the correct pair of earrings, which was a bi... See more
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Company details
Written by the company
Waterproof Everyday Essentials - Welcome to the journey to find your luxury values.
Contact info
Netherlands
- info@nola-amsterdam.com
- nola-amsterdam.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Beautiful Jewellery!
Very impressed with how pretty yet sturdy the pieces are! I got the Lou ring (which fits perfectly), the small hoop earrings, and the thin bracelet, all in silver. They feel solid, yet look dainty and pretty! I just wish there were more silver options in other styles, but these are the perfect pieces for me! :)
August 29, 2025
Reply from Nola Amsterdam
Hi Amy!
Thank you for sharing your amazing review! We're so happy you found the perfect pieces. Your feedback about more silver options is super helpful and will definitely be shared with the team. Can't wait to see you again soon! 💖
xoxo
Team Nola
My order got lost and so I contacted…
My order got lost and so I contacted Nola Customer Service. They looked info it quickly and when the package couldn't be found, they arranged the shipment of a new item. It arrived within a few days with no additonal costs, so I was really happy with their great service!
September 15, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Amy!
Thank you for sharing your experience! We’re so sorry your first package got lost, but we’re very glad to hear that our team was able to resolve it quickly for you. Your satisfaction means a lot to us, and we truly appreciate your kind words!
xoxo
Team Nola
Good quality
August 21, 2025
Reply from Nola Amsterdam
Hi Nika!
Thank you so much for your kind feedback! We’re glad you’re happy with the quality and we look forward to serving you again.
xoxo
Team Nola
Reply from Nola Amsterdam
Hi Dinesh!
Thank you so much for your kind words! We really appreciate you taking the time to share your experience with our customer service. Your feedback helps us know we're on the right track. Thanks again!
xoxo
Team Nola
The service off Michelle was great
The service off Michelle was great! I had a broken bracelet en she gave me the perfect service; a store credit for the amount of the bracelet .
September 4, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Gerdie!
We're thrilled to know that Michelle was able to resolve the issue with your bracelet to your satisfaction! Providing excellent service and finding solutions is what we aim for. Thanks for sharing your experience!
xoxo
Team Nola
My earrings came a bit damaged and I…
My earrings came a bit damaged and I got a new pair in 2 days. Very impressed!
September 9, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Sen,
Wow, that's fantastic to hear! We're so glad we could get a new pair of earrings to you quickly and that you're happy with our service. We really appreciate you taking the time to leave a review! 😊💖
xoxo
Team Nola
Beautiful jewellery !!!
September 8, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Eve!
Thank you so much for your amazing review! We're happy to have met your expectations and can't wait to see you again soon :)
xoxo
Team Nola
Highly satisfactory service
Beautiful jewelry, fast delivery and really well-managed support.
September 6, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Irene!
We're so glad you love your new jewelry! It makes our day to know that you're satisfied with our service and support. Thanks for taking the time to share your positive experience!
xoxo
Team Nola
Drop shipping, do not buy
Do not buy from this brand it is drop shipping
You can find all the jewelry on Chinese websites and it only costs a few euros.
The jewelry is of very poor quality and not worth the price AT ALL
On top of that, you're the one who has to pay the cost of returning the products.
July 11, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Cissous!
We're really sorry to hear you’re disappointed with your order. We want to clarify: we are not a dropshipping store. All orders are shipped from our own warehouse in the Netherlands, and we design and produce our pieces through our own team and factory. We do not source from any platforms.
We apologize that the items didn’t meet your expectations. If the product is faulty, there's no need to return them. we can of course refund or send a new one free of charge. If you’re returning for a change of mind (not faulty, not satisfied), return postage is normally paid by the customer as stated in our policy. If there's an issue with your items, don't hesitated to reach us at info@nola-amsterdam.com. We're here to help!
Thank you for the feedback — we take quality seriously as it will help us improve.
xoxo
Team Nola
just beautyfull
August 7, 2025
Reply from Nola Amsterdam
Hi Teresa!
That's so lovely to hear! We're thrilled you find it beautiful. Thanks for sharing your feedback!
xoxo
Team Nola
They look like cheap jewellery
They look like cheap jewellery. If you want to return them, you have to pay for the return shipping yourself. I paid €21 to send them back from Belgium.
August 8, 2025
Reply from Nola Amsterdam
Hi Lies!
Thank you so much for taking the time to share your experience. We're genuinely sorry you were disappointed with the quality and the return shipping process. Your feedback is super valuable to us as we work to improve our products and services.
Thank you again for your feedback. We appreciate it!
xoxo
Team Nola
Great experience
I bought a few gifts from Nola Amsterdam and unfortunately, my very first order broke on the 4th day. I reached out to them and they immediately sent me a free replacement. The service was incredibly fast and friendly – truly great customer care.
August 23, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Gizem!
We're so sorry to hear that your first order arrived damaged, but we're thrilled we could quickly turn things around for you. Providing fast and friendly service is always our priority.
Thanks for sharing your experience! We really appreciate it:)
xoxo
Team Nola
My bracelets broke multiple times
My bracelets broke multiple times, in all cases the product is seemingly not durable at all. The customer service department did offer me a coupon, which I used but also my replacement bracelet broke within 3 weeks. I have had this happen now with 4 (!!) different products.
August 6, 2025
Reply from Nola Amsterdam
Hi Frederike,
Thank you for sharing your feedback, and we’re truly sorry to hear about the repeated issues with your bracelets. This is definitely not the experience we want for our customers, and we completely understand how frustrating this must be for you.
Quality and durability are extremely important to us, and your experience is not typical of our standards. We appreciate you giving us multiple chances, and we regret that we fell short each time.
To help us get this resolved for you, could you kindly send us an email at info@nola-amsterdam.com with your order details (or any photos if available)? Our team will investigate what happened and work on the best solution for you as quickly as possible.
Thank you again for bringing this to our attention. We value your feedback as it helps us improve, and we hope to make this right for you.
xoxo
Team Nola
Very nice customer service ...Quick and…
Very nice customer service ...Quick and trustworthy. I recommand the nola s gold bracelets are divine and never fade !
August 25, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Do!
Thank you so much for your amazing review! We're thrilled to hear that you experienced such great customer service and that you find our Nola's gold bracelets divine and long-lasting. We strive to be quick and trustworthy in our service, and it's fantastic to know that we've met your expectations.
We'll be sure to share your kind words with our team, who will be delighted to hear that their efforts are appreciated. We look forward to welcoming you back for future purchases!
xoxo
Team Nola
Their customer service was amazing
Their customer service was amazing, quick to respond and sent a replacement box right away. The necklace itself is sturdy, great quality, and perfect for gifting. Really happy with both the product and the support! Will purchase again!
August 22, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Shazzy!
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our customer service and are happy with the quality of the necklace.
We can't wait to see you again soon!
xoxo
Team Nola
Fabulous
First time buying and amazing, great packaging. Really nice earings, not too heavy. Absolutely beautiful.
August 22, 2025
Unprompted review
Reply from Nola Amsterdam
Hi Asya!
We're so happy to hear you love your new earrings! We're thrilled to hear that you found our earrings beautiful and comfortable to wear.
Thank you for taking the time to share your positive experience and we hope you enjoy your new earrings!
xoxo
Team Nola
Great quality
The earrings and ring I purchased are great quality and look stunning. The shipping was fast and I’m overall happy with it all.
July 28, 2025
Reply from Nola Amsterdam
Hi PJ!
Thank you for your wonderful feedback! We're delighted to hear that you're happy with the quality and appearance of your new earrings and ring. We strive to provide both beautiful products and fast shipping, and it's great to know we've met your expectations.
We can't wait to see you again soon :)
xoxo
Team Nola
Reply from Nola Amsterdam
Hi!
We're so happy to hear you're enjoying your beautiful earrings! Thanks for the positive feedback.
xoxo
Team Nola
Super!!!!!
July 25, 2025
Reply from Nola Amsterdam
Hi Cla!
We're absolutely delighted to hear you say that! Thanks for taking the time to leave such an amazing review.
xoxo
Team Nola
Reply from Nola Amsterdam
Hi Ellen!
We're thrilled to hear everything was perfect, quick, and nice! Thanks for the great feedback! We really appreciate it :)
Enjoy wearing your Nola jewelry!
xoxo
Team Nola
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