Noleggiare  Reviews 

Update...you have contacted me asking me to go on your web site and writing the details of my rental.
I have tried several times prior my review. All you do it's sending me an automated message without any useful information.
I need a valid Email address. Of

The worst ....a joke....a scam.....anyone DO NOT GET SCAM LIKE THEY DID TO ME.
Got a package with Travelocity airlines+ Car Rental.
In Venice once arrive they wouldn't recognize my booking already paid to Travelocity.. forced me to paid a 400Euro bogus insurance cause the one I paid extra on Travelocity for them did not count.
Paid 100 euro refundable " they Said"
Once full Thank will be returned "never did refund.
Car had 40.000 KM just returned from a trip in Croatia dirty and barely legal to drive cause the tires where almost run to the ground
Don't USE THIS Company RUN BY CRIMINAL.... ESPECIALLY THE YOUNG MALE REPRESENTATIVE IN VENICE AIRPORT....

Scammer !!!

Extremely disappointing experience.

Be very careful before renting from this company. Make sure you take detailed photos and videos of the vehicle before and after your rental, keep copies of every document, and never accept additional charges without requesting clear evidence.

I strongly dispute the way my case was handled and, based on my experience, I cannot recommend this company. I would never rent from them again.

Long check in wait times, over an hour. Very pushy with insurance. Made up scratches once returned the car and backed us into a corner when we said we will contest it. They basically said they won’t listen to us and will charge us more regardless whilst with holding our deposit. Told us to claim on our insurance for the damage, even though we hadn’t created any damage. Felt very backed into a corner. Crooks. Avoid.

I rented a Seat Ibiza from Noleggiare in June 2026, Florence pickup and Rome return (reservation DG127678). A tire blew out on the way and we were stuck on the side of the road.

Road Assistance Plus was part of my rental and I had paid extra for emergency coverage. It didn't matter. The assistance number rang out no matter how many times I called. The SMS support link kept showing an error saying our plate wasn't registered for full coverage. When I finally got through to an operator, she didn't speak English and the call dropped. After that, my calls were simply hung up on. The Florence office told me arranging assistance wasn't their job and that I should wait on the road.

Nobody ever came. I paid for a tow truck and a new tire out of my own pocket.

At return they charged me another 200.60 euros without any itemized breakdown. The late return they apparently charged me for happened because their own assistance never showed up.

I sent a formal complaint with receipts and screenshots two months ago. Still no reply.

Absolutely terrible company
We hired at Naples airport in May
The clerk tried to tell us our excess insurance didn’t work in southern Italy, absolute rubbish
The car was covered in scratches which we pointed out but no one was interested
When we returned the car they tried to scam us for hundreds of euros for old scratches but we had photographed and video recorded the whole car so they eventually agreed to waive the charges
I did email many times and warned them about their Naples branch
They are absolutely fradulent and dishonest
Avoid at all costs

Very friendly service and extremely patient with everyone

Clearly a scam going on in Milan Centrale location. I did not take the rental coverage because I paid for outside coverage. Videotaped the entire car and looked at it. Even though they had several chips on the windshield there was nothing else visible to the naked eye. When I returned it the agent cleaned only one spot and shone a light on it from just the right angle from the side and then said there was a dent. I had no accidents or incidents at all. It was almost as though they knew to clean that exact spot! It was no more than 1mm o dent that could only be seen using the maneuver they did with the flashlight. Then they charged me $300 which I of course will get back because I had outside coverage but this should not be allowed to go on. I’m sore this same blue Mercedes is charged for that same spot over and over because no one could possibly see it when renting and looking over the car. Do not use this agency!

Great customer service. Quick and car was in great condition.

This was by far the worst car rental experience I have ever had.

I paid in full for two separate reservations, representing a significant amount of money. Because I did not have an International Driving Permit, I was unable to collect the vehicles. I accept that this requirement is included in their terms and conditions.

What I cannot accept is what happened afterwards.

No vehicle was ever delivered. No rental service was provided. Despite this, Noleggiare kept 100% of my money for both bookings and refused to offer any partial refund, credit voucher, or any form of goodwill gesture. Every response was simply a copy-and-paste reference to their terms and conditions, with no willingness to consider the circumstances or treat a customer fairly.

A company’s true level of customer service is revealed when something goes wrong. In my case, there was absolutely no flexibility, empathy, or attempt to reach a reasonable solution.

If you are considering renting from Noleggiare, I strongly recommend looking at other rental companies first. If anything unexpected happens or you make an honest mistake, don’t expect any assistance or a fair commercial resolution. Based on my experience, once they have your payment, they have no interest in finding a solution.

I will never use this company again, and I cannot recommend it to anyone. There are many car rental companies in Italy that value their customers far more than my experience with Noleggiare suggests.

STAY AWAY!! SCAMMERS!!
We picked up the car in Bari and they failed to report several very small damages.
Problem is that, when we returned the car to Napoli, they tried to make us pay $850 for 4 sites of damage smaller than a coin that they failed to report at pickup.
Fortunately we recorded a video when we got the car, so I sent screenshots proving the damages were old.
They wrote that “photos that appear to have been modified cannot be considered valid evidence”. I sent the video, but they still asked for the screenshots again with time stamp.
Finally they dropped two of the claims, but still trying to scam us for $350.
An absolute disgrace!!

We rented a car online with car rentals, we paid in full, arrived at the airport in Oblia, Sardinia after travelling over 10 hours with two small kids and they refused to give us the car because the reservation said Josh and my husband's id said Joshua (same last name) and they refused to give us the car we already paid for. The manager came over and was very argumentative, she said "sorry madame but it is not the same name and we cannot help you." I said "you're not sorry" and she said "you're right, I'm not sorry."

After hours of this, we had no choice but to cancel our reservation and book in person, paying an additional $1000, felt like we were taken advantage of.

I dealt with a new lady, when she handed me the credit card machine, the machine said "remove credit card" and I did, at which point she yanked the machine out of my hands, actually hurt my finger, telling me to not remove the card and I said "I removed the card because the machine said, remove card...do not rip the machine out of my hand again" at this point, i've had enough, she gives me the machine again and tells me I need to put my pin in in front of her and I said, "absolutely not, I do not need you to look at my pin"

We paid and left.

We have family in Sardinia and have been several times, including with our kids and this was by far the WORST experience yet.

After returning my rental car at Bergamo Airport, I accidentally left my Apple AirPods Max inside the vehicle. Noleggiare staff confirmed that my headphones had been found and safely stored. However, when my daughter came to collect them, she was given a pair of toy headphones instead of my property. She refused to accept them because they were not mine. I am requesting a full investigation, an explanation of what happened, and a fair resolution.
Reservation Number: 750134164
R.A. Numbe: BGY 2328 of 21/03/2026

P.S. I would appreciate your response and the provision of a contact email address through which I can submit any additional information or documentation, if required

Service was in high level . Like it

I had one of the worst car rental experiences I have ever had with Noleggiare.

Before we even started our trip, we were charged approximately €110 in additional fees that were never clearly explained to us. Despite asking for clarification, we did not receive an explanation that we found satisfactory.

When we collected the vehicle, a Fiat Panda, it was noticeably dirty inside and out. The child seat we had paid for was also dirty and, in our opinion, not suitable for our child’s age. Because we did not consider it appropriate to use, we did not use it at all. Despite this, the amount paid for the child seat was never refunded.

The most frustrating part came during drop-off. Staff inspected scratches underneath the front bumper and charged us approximately €230 for them. These areas had not been photographed during pickup, and we firmly believe the scratches were already present before our rental and were not caused by us. Rather than objectively reviewing our concerns, the staff appeared determined to hold us responsible.

To make matters worse, we were left waiting in temperatures of around 40°C while this dispute was taking place, despite travelling with a young child. Throughout the entire process, we experienced no empathy, no willingness to listen, and no genuine attempt to resolve the situation fairly.

What makes this experience even more disappointing is that this happened with a basic Fiat Panda. We have rented significantly more expensive vehicles, including Volvos, from other rental companies, and every pickup and drop-off was handled professionally, transparently, and without any disputes. This was the first time we have ever been charged for alleged damage that we firmly believe was already present.

Based on our experience, I strongly advise anyone considering this company to think twice, especially families travelling with children. Carefully inspect every part of the vehicle, take detailed photos and videos—including the underside of the bumpers—and check any optional equipment before leaving the rental location.

Unfortunately, our experience left us feeling unfairly treated, unfairly charged, and deeply disappointed. We will never rent from Noleggiare again.

Do not use Noleggiare. We have just received notification that we will be charged for damage despite the car being covered in scratches on pick up. The damage was existing damage but unfortunately doesn't show on any photos I took at pick up. I didn't get a check sheet at pick up, and was told it will be sent, never received it.
Also be aware if you may be late to pick up your hire, our flight was delayed and so they cancelled our agreed hire forcing me to rehire at an additional cost of over €500 for two weeks. In total I have been charged over €1000 in additional costs from our planned outlay. NEVER USE NOLEGGIARE.

The rental drop off place was labeled 24hrs but the attendant was not awake when I arrived. It took 30 minutes of driving to either side knocking to get the gate open. I almost missed my flight.

I did not have reservation but the kind gentleman at Treviso Airport helped me with plasure. He gave me the best possible option and very good customer service.

All smooth and easy.