Expensive, disorganized, and an absolutely awful move-out experience
Expensive, disorganized, and an absolutely awful move-out experience.
This place has been managed by multiple companies, plus Newsec handling administration, and at no point was it clear who you’re actually supposed to contact for anything. Communication is chaotic and accountability is nonexistent. On top of that, there were constant issues with ventilation and unpleasant smells coming from other apartments.
Newsec deserves its own mention. They held onto my deposit for almost six months after I moved out. The only way I got my money back was by repeatedly threatening legal action. Completely unacceptable.
At move-out, they forced me to pay an additional 1–2k DKK as a so-called “utility deposit,” which I had no real option to refuse. To make matters worse, they are still holding onto that money.
Noli Residences markets itself as one of the most sustainable buildings in Copenhagen, yet they continue charging extra on top of the aconto for water, electricity, and heating. This makes no sense, especially considering I was rarely in the apartment due to work and travel, and never heated it beyond standard thermostat levels, or used water beyond even average levels, yet I’m still expected to pay additional costs.
They even added a vague “move-out cost” to my heating bill - almost 800 DKK, with zero explanation of what that actually covers, despite me moving out after my binding period.
All in all, this move-out has cost me around 23,000 DKK. A complete nightmare. Avoid renting here and avoid Newsec entirely.