Nom Nom Reviews 1,852

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that their pets, even picky eaters, eagerly consume the food. Many appreciate the natural ingredients and the positive impact on their pets' health, such as improved coats and digestion. The delivery service is frequently highlighted for its punctuality and the careful packaging that keeps the food fresh. People also commend the customer service for being responsive, friendly, and helpful with inquiries and order adjustments. However, some people were dissatisfied with aspects of the delivery service, citing issues with delayed or damaged shipments, and in some cases, melted or spoiled food upon arrival. A few other people also felt that the packaging of the food, specifically the rubber bands used to bundle frozen portions, made it difficult to separate and store the individual meals.

What people talk about most

Product

People report positive experiences with the product, with many customers stating their dogs love the food and... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the food, noting... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers appreciate the... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise the easy ordering process,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the customer support as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natural ingredients, great customer service, easily managed delivery schedules. Nom Nom is a win. When our local PetSmart put a lock on the freezer where they keep the Nom Nom - we knew we were onto s... See more

Rated 5 out of 5 stars

The food is the least “mushy” among the fresh food brands (I’ve tried 3 others for reference). I interpret this as less processed although I can’t be sure this is true, but definitely less messy dinn... See more

Rated 5 out of 5 stars

My pup is a super picky eater. He had an incident with pancreatitis, so I knew his diet had to be high quality and low fat going forward. After doing a lot of research, NomNom seemed to be the best. H... See more

Rated 5 out of 5 stars

Food quality is excellent, arrives on time, easy to order or make changes to your order, excellent customer service, and my dog loves the food! This is the only commercially prepared food that my dog... See more


Company details

  1. #38 of 74 best companies in Pet Store

Written by the company

Nom Nom is healthy, fresh food for dogs and cats Nom Nom delivers delight to your dog’s day. Our variety of vet-developed meals burst with vibrant ingredients and tasty textures. They’re prepared, portioned, and packaged in our very own kitchens, and personalized all the way down to the calorie to meet the unique needs of every dog we serve. Visit www.nomnomnow.com or contact us at care@nomnomnow.com to learn more


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Satisfied

you are responsive to your customers....only suggestion is the packages are a bit difficult to peel open

July 4, 2025
Rated 5 out of 5 stars

Pups love the food!

Pups love the food!
Has helped with GI system and seems to have helped with trimming down a bit.

Packed and delivered with care.
Thanks!

June 27, 2025
Rated 5 out of 5 stars

Mitzi LOVES NomNom -- "NomNom est delicieuse!"

Mitzi is so happy with NomNom. She really loves it. She a picky four pound Yorkie so I'm delighted that the packages are smaller than other brands. But I just found out they offer even smaller packers -- I will chose that next time, Thank you, NomNom!
I also love the French name, NomNom which is perfect for Mitzi because she speaks French. Her vocabulary is limited, however, to one word, but she pronounces it perfectly, which is all the French care about. The word? "Oeuf, oeuf!" (Translation: "Arf, arf!")

June 21, 2025
Rated 3 out of 5 stars

The shipping has been an issue

The shipping has been an issue. I've received 2 orders and both have started to thaw out. I blame FedEx because they are not consistent with deliveries and it has been hot. I've got Nom Nom from Chewy before and it doesn't come looking like mush. Not sure if I will keep buying due to shipping concerns and product integrity.

June 14, 2025
Rated 5 out of 5 stars

NomNom for the win!!

Our frenchie has loved NomNom so much! It was recommended by our vet and we’ve been so pleased with the food. They ship everything frozen and packaged very carefully for warmer temperatures. So far, our experience has been amazing!

June 14, 2025
Rated 5 out of 5 stars

Food variety great

Food portions are good and our little guy loves the different flavors. Delivery is easy and well packaged.

June 13, 2025
Rated 5 out of 5 stars

new subscriber to Nom Nom

I’m a new subscriber to Nom Nom, and my two Yorkies love it. They are very finicky eaters, easily tires of dog food they don’t like and won’t eat!! Needless to say that is wasted money and frustrating to find food they will eat! Success at last since this food looks, smells and tastes good! I am very happy with this dog food!

June 12, 2025

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