Nook Saunas Reviews 

736
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 459 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, highlighting features like Bluetooth speakers, lighting, and efficient heating that enhance their overall satisfaction. The entire process, from initial order to final installation, is frequently described as professional, seamless, and easy, with many appreciating the excellent communication throughout. Reviewers also commend the staff for being helpful, friendly, and efficient, ensuring quick and smooth delivery and installation, often including setup and cleanup. Many people note the convenience of on-time delivery and installation services, which contribute to a highly positive and stress-free customer journey.

What people talk about most

Product

Clients share positive opinions on product, with many expressing extreme satisfaction with their purchases,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the clear communication and helpfulness of... See more

Service

People report positive experiences with service, often describing it as exceptional, professional, and... See more

Quality

Customers consistently report positive experiences with the quality of the product, often describing it as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After plenty of research we went with the Nook Elite 3 person model. We couldn’t be happier. From the initial customer service, to delivery and installation, all aspects from the Nook team were first... See more

Rated 5 out of 5 stars

Delivery and installation was great. Installers were very quick,helpful and friendly explained all functions of the sauna. The sauna itself is great quality and does exactly what it claims. Love the B... See more

Rated 5 out of 5 stars

The team at Nook provided a 5 star customer experience. There was a delay in our project which meant we had to delay sauna delivery significantly. The team were always happy to accommodate. Installat... See more

Rated 5 out of 5 stars

I visit wet saunas and infrared saunas regularly and we are very impressed with ours. I set it pre run when it reads 13 degrees. After an hour I’m back and it’s at 60 plus degrees and I’m sweating im... See more


Company details

  1. Sauna

Written by the company

Embrace the warmth. Elevate your wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

736 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(736)

420 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After doing the research on which sauna…

After doing the research on which sauna was best for me, my purchasing and after purchasing experiences confirmed I had selected well. Great communication, the installation guy was great and took the time to explain everything and I’ve even had a check up a week post sauna delivery to make sure everything is working and to see if o had any feedback. Can’t fault the process and am glad I went with a nook sauna.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Books service was fantastic!!
Set realistic delivery dates, delivery and install included (if in area).
Was competitively priced.
We are loving the sauna, the quality is amazing!

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

We love our Elite Nook

We love our Elite Nook! We researched plenty before purchasing ando Nook delivered and installed within days! We were so happy with how easy it was. We use it several times a week and could not be happier!

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service from Nook

The Nook Sauna is fantastic - exactly as described and already well used.
The customer service is fantastic - great communication and information provided, delivery and set up smooth and fast, with all rubbish taken away and all features of the sauna run through after set up. Would definitely recommend!

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

From the ordering to the end product

From the ordering to the end product, I couldn’t be happier. I’ve worked around infrared & Chromotherapy products so did a lot of research before deciding on Nook. It arrived 2 weeks earlier than expected & the boys were great doing the install, explained everything.
Only been installed for a week but I’m already feeling the benefits (for me it was joint stiffness) blood pressure has also gone down. Haven’t had a migraine this week either.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Have only good things to say about the…

Have only good things to say about the Nook sauna and the team. Purchasing and liaison was easy. They were friendly, accommodating of my requirements and answered questions. The installation guys were professional and efficient. They installed quickly and cleaned up after themselves. They also explained how to use it and gave some tips. The Sauna itself is wonderful and so easy to use. I can play my meditation music through Blue-tooth, with a choice of lights and levels of heat. I thoroughly recommend.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Best customer experience

Really impressed with Nook sauna. The customer experience is fantastic from start to finish & after delivery follow up.
Sauna is great - I can highly recommend the product & the service.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, very fast turnaround time, they assembled and position the sauna in place, showed us how to use it and took all the rubbish away, all within 30 minutes.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Flawless

From initial contact via email with questions regarding the best sauna for our family to the ordering and installation process Nook were flawless. Absolutely amazing experience throughout. Highly recommend Nook to anyone that is seriously interested in a fantastic product without the stress.

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service and the…

Outstanding customer service and then tie this into the great product and you have a winning solution. Used the sauna most days since I got it and only have positive comments about it. A huge shout out to the guys that installed it, they were brilliant, thanks for an overall excellent experience.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

We have only had our Nook sauna one…

We have only had our Nook sauna one week and it is amazing. Customer service was excellent. Delivery and installation by the lovely guys they set it up and even took all the rubbish away.
We are an active family and you use this for recovery and we are having the best nights sleep also.
We love the Bluetooth radio speaker.
Highly recommend Nook saunas.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

The customer service is amazing

The customer service is amazing, the follow up is incredible, the price is superb, best company i have ever dealt with and lastly the sauna is exceptional i am so happy with everything Nook has to offer

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

We absolutely love our sauna and found…

We absolutely love our sauna and found the entire process from ordering (also had a lovely personal experience given this was purchased as a late Xmas present - the team gave me a voucher to wrap up) to the delivery. Communication was excellent and the guys installing it were loving, fast and super helpful! Absolutely recommend

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

We love our new Nook sauna!!

Caroline & her team were brilliant from the day I first contacted them & then bombarded them with heaps of questions over several weeks.

They answered them all & based on my (extensive!) research I chose to go with Nook …they were professional, affordable & small enough to still retain the personal touch.

Choosing the model of sauna I wanted was easy online. From there everything ran like clockwork. Prompt delivery, quick assembly, informative educational by the experienced delivery team - and more importantly - the sauna itself is brilliant! We love it!!!

It’s attractive, efficient & easy to operate. Thank you, Nook! We are very happy, healthy & sweaty (!) customers!! ❤️❤️😀

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Way better than expected!

We got the Nook Core (2 person) sauna. WOW we love it! Was easy to install (as we don't live in a capital city). Heats up quickly and I love the feature of the outside sauna lights.

February 10, 2026
Unprompted review

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