One agent made an error and didn't follow up on cancelation the 2nd and 3rd subscription of the product order. Customer Rep Ms Jennica Canales took up my case and resolved the problem in an efficient... See more
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Review summary
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The Noors representative that I spoke with was very professional and kind. She helped me with my account ,and when I told her I had waited 25 minutes on hold she gave me a nice discount on my order... See more
Company replied
Too many bottles… stop sending them! Not sure what’s going on!! Please stop! You sent a 2 month supply 7/13/26 $69.95 and another 3 bottles 7/21/26 $98.85. Now I see that you’re sending another 2... See more
Company replied
I tried to cancel my subscription the day after I was notified of the shipment, but it was too late to cancel. I was charged automatically once it was shipped. I contacted Noor and asked for help.... See more
Company replied
Company details
- #134 of 155 best companies in Health and Beauty Shop
Written by the company
Welcome to NoorHair, the world's hardest working hair care brand dedicated to helping you achieve the hair you deserve. We understand the importance of having thick, youthful hair, and that's why we put in the hard work for you. Our team scours the globe to source time-tested hair growth ingredients, ensuring you get the best results without any hassle. Our mission is simple: to strengthen your hair, stimulate healthy growth, and minimize breakage. We've formulated the perfect mix of full-spectrum vitamins and minerals that have been tried and tested over time to support the growth of your thick, full hair. At NoorHair, we prioritize your hair and health above all else. Our super ingredients, sourced from around the world, revitalize your hair's strength from the inside out. Our powerful and proprietary combinations support your hair's complete growth cycle, and we stand by our claims with a 100% money-back guarantee. Your satisfaction is our priority, and each order is backed by an unconditional 180-day guarantee, so you can try Noor risk-free. We are committed to continuous learning and research to bring you high-quality ingredients, products, and vitamins that are not only effective but also great tasting. Experience the growth of exotic hair with our products. Join the NoorHair family today and witness the transformation of your hair.
Contact info
7901 4th St N, STE 15541, 33702, St. Petersburg, United States
- (510) 605-3796
- support@noorhairofficial.com
- noorhairofficial.com
3.5
Average
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I was offered a 15% discount Welcome15
I was offered a 15% discount Welcome15. However when I checked out your website said I wasn't eligible. Not very satisfied.
August 6, 2026
Reply from Noor Hair
Hi Cindy,
Thank you for choosing Noor Hair. We're sorry to hear about the difficulty you experienced with the Welcome15 discount code.
Unfortunately, your order has already been processed, so we are unable to make any changes to the completed order.
As a courtesy, we have applied a 20% discount to your next recurring order. We appreciate your understanding and hope this helps make up for the inconvenience.
Thank you for sharing your feedback, and we appreciate the opportunity to serve you.
Subscription cancelled and was sent…
Subscription cancelled and was sent out. Now I am being inconvenienced because of your company error. Will not credit my account until I send items back. This is definitely VERY POOR customer service especially since error is on your end.
August 5, 2026
Reply from Noor Hair
Hi Marguerite,
We're sorry to hear about your experience and understand your frustration.
We sincerely apologize for the inconvenience this situation has caused. We would like the opportunity to review your account and investigate the timing of your cancellation request and shipment.
As stated in our published policy, products purchased with a discount code and recurring subscription payments do not qualify for the 180-Day No-Questions-Asked 100% Satisfaction Guarantee. However, in good faith, we still honor refunds for returned items.
We are sending you a follow-up email to assist you further and work with you toward a resolution as quickly as possible.
Thank you for bringing this to our attention.
I’ve canceled this subscription twice…
I’ve canceled this subscription twice now just received notification a delivery was made I sent an email to customer service stating not to charge my card and subscription was cancelled they had me send another cancellation to them I called bank to let them know not an authorized charge since I cancelled subscription and you still send me product. I will be sending back!
August 1, 2026
Reply from Noor Hair
Hi Kristin,
We're sorry to hear about your experience and understand your frustration.
We sincerely apologize for the confusion surrounding your subscription and cancellation requests. We understand how concerning it is to receive a shipment after believing your subscription had already been canceled.
We are sending you a follow-up email to review your account, investigate your cancellation history, and assist you with your return. Our support team will work with you to help resolve this matter as quickly as possible.
Thank you for bringing this to our attention. We appreciate the opportunity to make this right.
Customer service needs help
When notified that my shipment is on its way with no early option to skip or reschedule a purchase I find that to be way more than annoying, I don't have time to just sit and watch my account to know when to be prepared. It's as if I have nothing else to do. After 3 surgeries this year, I have way more to do than pay constant to when my next order is on its way. I find it to be horrible customer service. Love the product but hate what I've already mentioned.
August 5, 2026
Reply from Noor Hair
Hi Patsy,
Thank you for sharing your feedback with us.
We're pleased to hear that you love the product, but we're truly sorry to learn that the subscription timing and shipment notifications have been frustrating—especially while you're recovering from multiple surgeries. We understand that managing recurring orders shouldn't add unnecessary stress to your schedule.
Your comments regarding the ability to skip or reschedule shipments more easily are valuable, and we'll be sure to share them with our team as we continue working to improve the customer experience.
We are sending you a follow-up email to assist you further and review your subscription options so we can help find a solution that better fits your needs.
Thank you for taking the time to share your experience, and we wish you a smooth and continued recovery.
Reply from Noor Hair
Hello Leuveda,
Thank you so much for your kind words!
We're delighted to hear that Amy was extremely helpful and that her experience made a positive difference during your interaction. We'll be sure to share your feedback with her—it will mean a great deal to know her efforts are appreciated.
Thank you for choosing Noor. We truly appreciate your support!
I had an issue with paying for an order that I did not receive.
I had an issue with paying for an order and not receiving, absolutely no questions asked and refunded.
July 29, 2026
Reply from Noor Hair
Hello K,
Thank you for taking the time to share your experience!
We're pleased to hear that your issue was resolved promptly and that your refund was processed without hassle. Providing a smooth and positive customer experience is very important to us, and we're glad we were able to assist.
Thank you for choosing Noor and for your kind feedback. We truly appreciate your support!
Reply from Noor Hair
Hi Anna,
We're sorry to hear that the product did not meet your expectations.
We understand how disappointing it can be when a product doesn't deliver the results you were hoping for. We are sending you a follow-up email to assist you further and learn more about your experience.
Thank you for sharing your feedback. We appreciate the opportunity to assist you.
Amy, in the sales department
Amy,
Has been my contact person since I started. She is excellent and extremely knowledgeable about Noor products I enjoy talking with her whenever I call. She has excellent customer service skills.
Thank you Amy for your wonderful/outstanding support whenever I call for assistance. (La-Shawn)
April 30, 2026
Unprompted review
Reply from Noor Hair
Hello,
Thank you so much for your thoughtful review!
We're thrilled to hear about the exceptional support you've received from Amy. We'll be sure to share your kind words with her—it will mean a great deal to know that her knowledge, professionalism, and dedication have made such a positive impact on your experience.
We truly appreciate your continued support and thank you for choosing Noor. We're always here whenever you need us!
Thank you Noor Company!! This is the most wonderful cream I have…
This is the most wonderful cream I have ever used! Never want to be without it!
I will soon be 85!
July 31, 2026
Reply from Noor Hair
Hello Barbara,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that you're enjoying the cream and that it has become a product you never want to be without. Knowing that it's made such a positive difference for you truly means a lot to us.
Thank you for choosing Noor and for sharing your experience. We wish you continued success on your skincare journey and hope you have a wonderful 85th birthday!
Amy was very helpful and explained…
Amy was very helpful and explained everything very clearly
July 30, 2026
Reply from Noor Hair
Hello Cynthia,
Thank you so much for your kind words!
We're delighted to hear that Amy was able to assist you and explain everything clearly. We'll be sure to share your feedback with her—it will mean a lot to know her efforts made a positive difference.
We truly appreciate your support and thank you for choosing Noor!
Noor Experience
I appreciate the opportunity to make a purchase according to what I want to acquire. The representative was very
Nice and the service was great. I hope to
Make other purchases in the future.
Thank you.
July 30, 2026
Reply from Noor Hair
Hello Brian,
We’re delighted to hear that you had a great experience with our representative and that you were able to purchase exactly what you wanted. Providing friendly service and making the ordering process easy are always our top priorities.
Thank you for choosing Noor Hair Official. We truly appreciate your support and look forward to serving you again in the future.
Id like to know what you are sending…
Id like to know what you are sending me???
You just asked me to verify but no way too!
Ida Walter
July 30, 2026
Reply from Noor Hair
Hi Ida,
Thank you for sharing your feedback with us, Ida.
We’re sorry for any confusion regarding your recent order and the verification message. Please rest assured that Noor Hair Official does not create subscriptions or process charges without a customer's authorization. Based on our records, your Healthy Hair Formula was enrolled in a quarterly subscription during a previous order, which is automatically set up unless it is opted out during checkout.
We understand your concerns and want to make sure everything is clear. A member of our support team will be reaching out to you via email shortly to review your subscription details, explain what is being sent, and assist you with any questions or changes you may need.
Thank you for bringing this to our attention. We appreciate the opportunity to assist you and make sure your concerns are fully resolved.
It was confusing
It was confusing. I accidentally kicked myself off the site and had a hard time getting back in because the site didn't recognize my first attempt . When I did get in, the discount offered was gone. I tried for an hour and when I was about to give up, another discount became available so it all worked out. I think every site should have a working check-out where you can add or subtract your choices.
July 24, 2026
Reply from Noor Hair
Hi Camille,
Thank you for sharing your experience with us.
We're sorry to hear that you encountered difficulties during checkout and that the discount disappeared after you were logged out. We understand how frustrating that must have been. We're glad another promotion became available so you were able to complete your order.
We also appreciate your suggestion regarding a more flexible checkout process that allows customers to easily add or remove items. Feedback like yours is valuable, and we'll be sure to share it with our team as we continue working to improve our website and overall shopping experience.
Thank you for choosing Noor, and we hope you enjoy your products!
The lady I spoke with was very polite…
The lady I spoke with was very polite and helpful VERY!! The email was abit frustrating. Sometimes I would get an answer some times I wouldn't ! So in the meantime I would ask again, sometimes again etc. The first time I tried to call on the phone there was an hour hold time.
July 29, 2026
Reply from Noor Hair
Hello Barb,
Thank you for taking the time to share your feedback.
We’re delighted to hear that the representative you spoke with was very polite and helpful. Providing friendly and attentive service is important to us, and we’re glad you had a positive experience over the phone.
We’re also sorry to hear about the frustration you experienced with our email support and the long hold time when you first called. We understand how important timely communication is, and we appreciate you bringing this to our attention. Your feedback will be shared with our team as we continue working to improve our response times and overall customer experience.
Thank you for your patience and for choosing Noor Hair Official. We truly appreciate your support!
Order in my sister's name but I paid for it. …
I placed the order and somehow it shows under my sister's name. I am the user of the product and that's why it's confusing. I am the one paying for the product and somehow we need to straighten it out. What do I need to do?
July 25, 2026
Reply from Noor Hair
Hi Virginia,
Thank you for bringing this to our attention.
We're sorry for the confusion regarding the name associated with your order. We'd be happy to review your account and help update the information so everything is correctly associated.
We are sending you a follow-up email to assist you with your concern and answer any questions you may have regarding your account or order.
Thank you for your feedback.
Easy to shop and check out
Easy to shop and check out.
Lots of information about products on site.
July 26, 2026
Reply from Noor Hair
Hello Julia,
We’re delighted to hear that you found our website easy to shop and check out. It’s also wonderful to know that the product information on our site was helpful in making your shopping experience informative and convenient.
Thank you for choosing Noor Hair Official. We truly appreciate your support and look forward to serving you again!
I just placed my first Noor order
I just placed my first Noor order, and Jeannie(not sure on name spelling) made it so easy! I hadn’t even called to place my order, but she was so helpful, and answered all my questions, so I just placed it! Easy peasy! I’m looking forward to seeing what Noor can do for me! 🥰
July 29, 2026
Reply from Noor Hair
Hello Kimberly,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Jeannie made your first Noor experience so easy and enjoyable. It’s great to know she was helpful, answered all of your questions, and made you feel confident enough to place your order. We’ll be sure to share your kind words with her—she’ll be thrilled to know she made such a positive impression.
We’re excited to be part of your hair journey and hope you have a wonderful experience with your Noor products. Thank you for choosing Noor Hair Official—we truly appreciate your support and look forward to hearing about your results!
Once I got someone that was not AI
Once I got someone that was not AI . I did fine but I called .I have to take shots in my eye so not good vision. And a human was great too deal with .
And your product is great , I have recommended it already ! Hope you got the pictures of my progress.
July 24, 2026
Reply from Noor Hair
Hello Roylene,
Thank you so much for your wonderful feedback!
We're delighted to hear that you were able to connect with a member of our support team who provided the assistance you needed. We also appreciate you sharing that our product has been working well for you and that you've already recommended it to others—that truly means a lot to us.
We hope we received your progress photos and sincerely thank you for taking the time to share your results. We appreciate your trust in Noor and look forward to continuing to support you on your hair growth journey.
love this product my hair is looking a…
love this product my hair is looking a lot better. how long will it take for my hair to fill in on the top by my hair line
July 26, 2026
Reply from Noor Hair
Hello Phyllis,
Thank you so much for sharing your experience!
We’re thrilled to hear that you love the product and that your hair is already looking thicker. It’s wonderful to know you’re seeing positive results!
Regarding the hairline, hair growth is a gradual process, and while everyone’s experience is different, many customers begin noticing visible improvements within 3 to 6 months of consistent use. Areas around the hairline can sometimes take a little longer to fill in, so continued daily use is important.
Thank you for your trust and support of Noor Hair Official. We’re honored to be part of your hair journey and look forward to hearing more about your continued progress. Wishing you even more great results ahead!
I do not want any more of this product…
I do not want any more of this product is not working for me.
July 21, 2026
Reply from Noor Hair
Hi Larry,
We're sorry to hear that the product did not meet your expectations.
We understand your concerns and appreciate you giving Noor a try. Upon review, your subscription has been canceled, and no future shipments or charges will occur.
If you need any further assistance, we are sending you a follow-up email to help address your concerns.
Thank you for your feedback.
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