This is the third or fourth Nooro vibrating pad that I have purchased over the past several years. All of them have given me some relieve from pain my feet. The socks were just another pair of... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been dealing with knee pain for a while, especially after long days of sitting. I decided to try product from Nooro and was surprised by the results. After using it regulary the discomfort in m... See more
Company replied
I like their responsive customer support. Bought the foot massage pad a little over a year ago and tend to use it every day. Unfortunately after about 5 months the pad began to turn off prematur... See more
Company replied
Around 1.5 years ago I bought the Nooro Knee Massager for my mother. She had chronic pain in her knees. The knee massager didn't fix the problem but it reduced the pain, swelling, and helped her to w... See more
Company replied
Company details
- #8 of 9 best companies in Massage Therapist
Written by the company
Nooro was founded in 2022 on the belief that health is not born, it is built. —It happens when you can walk with confidence… knowing that you’re safe, secured and in good condition. We got our start from conversations with people sharing their agonizing pain, be it knees, feet or eyes. The unhealthy lifestyle we often go through stops at nothing to destroy our “happy lives.” So, you need to be ready before the worst happens, and this was the inspiration for Nooro. To start our journey of designing specific products for specific problems.
Contact info
United States
- 212-444-3144
- support@nooro-us.com
- nooro-us.com
3.6
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Failed to meet expecations
I tried multiple times to schedule counseling and it never happened.
June 8, 2025
Reply from Nooro US
Hi Christina,
Thank you for reaching out and sharing what happened. I really value your feedback, and I can definitely relate to how incredibly frustrating it is to try multiple times to schedule a counseling session only to be left waiting without it ever happening. When you are looking for support, the last thing you need is a scheduling barrier, and I am so sorry for that experience.
Please be assured that we want to look into this and help you get the support you need. After checking your account, I can see that your order was purchased last year on June 8, 2025. While this timeframe falls outside of our standard 90-day money-back guarantee, we absolutely do not want to leave you feeling stuck after missing out on your sessions.
To find out exactly what went wrong with the scheduling system and ensure you are properly taken care of, we will be contacting you directly via phone or email shortly to help you further.
In the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938. We look forward to speaking with you and making this right!
Best regards,
Nicky
Lunavia Customer Care Team
Reply from Nooro US
Hi there,
Thank you so much for reaching out and letting us know how your experience went! I really value you taking a quick moment to share your feedback, and I can definitely relate to how satisfying it is when your replacement filters arrive quickly and fit perfectly, performing just like the original product.
Please be assured that our fulfillment team works incredibly hard behind the scenes to keep our shipping fast and seamless, and we are thrilled that your replacement filters are meeting your expectations. We are so glad to have you as part of our wellness community!
We want to make sure your experience always remains effortless. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
negative experience did me no good…
negative experience did me no good and I am stuck, still in pain.
June 9, 2025
Reply from Nooro US
Hi John,
Thank you for reaching out and sharing how you are feeling. I really value your honesty, and I can definitely relate to how incredibly disheartening and exhausting it is to invest time into a product only to feel stuck and still be dealing with constant pain. That is absolutely not the outcome we want for you.
Please be assured that we still want to help you find relief. After checking our system, I can see that your last purchase was made on May 28, 2025. While this timeframe falls outside of our standard 90-day money-back guarantee, we don't want to just leave you hanging while you are still hurting.
Sometimes making a few small adjustments to how you use the device can completely change the results. To see how we can best support you and help get that pain under control, we will be contacting you directly via phone or email shortly to assist you further.
In the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our Brand Reputation line at 1-217-290-9938 if you need anything at all. We are here for you.
Best regards,
Nicky
Nooro Customer Care Team
A wrong product was delivered
A wrong product was delivered; Then after 6 emails. They gave me a few reasons that they didn’t delivered the wrong book, but still didn’t get the 2 Bibles, so they could only refund for only 50%. This is a bad bad way to do business.
June 7, 2025
Reply from Nooro US
Hi Rolando,
Thank you for reaching out and sharing what happened. I really value you bringing this to light, and I can definitely relate to how incredibly frustrating and exhausting it must be to send six emails, receive the wrong items. That is absolutely a terrible way to do business, and I completely understand why you are so upset.
Please be assured that we want to help you get to the bottom of this immediately. However, it looks like there might be a mix-up with the company you are trying to contact. Here at Nooro, we do not sell Bibles or books—we exclusively sell health and wellness devices like body massagers. It sounds like another company may have sent you the wrong package or a different business might have a very similar name to ours on your bank statement.
We want to make sure you aren't left stranded by whoever you actually ordered from. To help you verify your details and figure out exactly what happened, we will be contacting you directly via phone or email shortly to clarify this together.
In the meantime, if you need any additional assistance or want to check your receipt details with us, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our Brand Reputation line at 1-217-290-9938. We are here to help you sort this out!
Best regards,
Nicky
Nooro Customer Care Team
Order obe init shipped and charged for…
Order obe init shipped and charged for three, used one for a while, but did not ser sny noticable difference.
June 9, 2025
Reply from Nooro US
Hi Mark,
Thank you for reaching out and bringing this to our attention. I really value your transparency, and I can definitely relate to how incredibly frustrating it is to deal with an automated checkout error where you only wanted one item but got charged for three, especially when you gave the product a fair shot and didn't see any noticeable difference. That is absolutely not the smooth experience we want for you.
Please be assured that we take billing and order issues very seriously and we are here to help you get this sorted out. After checking your account, I can see that your order for the Foot Massager was placed last year on May 19, 2025. Even though this falls well outside of our standard 90-day money-back guarantee, we want to look closely into that overcharge discrepancy and see how we can best support you.
To ensure we resolve this fairly and investigate your account details, we will be contacting you directly via phone or email shortly to help you further.
In the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938 if you have any immediate questions. We are on it!
Best regards,
Nicky
Nooro Customer Care Team
The toe on one foot healed
The toe on one foot healed. The toe on the other foot is worse with the nail flaking off. I did this for a year faithfully every day. Thank you for the partial help. Nancy A.
June 10, 2025
Reply from Nooro US
Hi Nancy,
Thank you so much for reaching out and sharing your experience with us. I really value your incredible dedication over the past year, and I can definitely relate to how frustrating it must be to see wonderful progress on one foot, while the other foot is unfortunately lagging behind and experiencing flaking.
Please be assured that while we are glad to have provided partial help, we want to see you get the best possible results for both of your feet. Since you have been using the treatment faithfully every single day, we would love to have our team take a closer look at your routine to see how we can better support your ongoing healing process.
We want to make sure your wellness journey continues to move in the right direction. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
My wife and I used it for awhile but…
My wife and I used it for awhile but could see no positive effects from it. Now it just sits on the shelf
June 10, 2025
Reply from Nooro US
Hi Keith,
Thank you for reaching out and sharing your experience with us. I really value your honest feedback, and I can definitely relate to how disappointing it is to dedicate time to using a product with your wife, only to see no positive effects and have it end up just sitting on the shelf gathering dust. That is definitely not the outcome we want for your wellness routine.
Please be assured that we still want to help you both find a solution. After checking your account, I can see that your order for the Foot Massager was placed last year on May 19, 2025. Because it has been about a year, it is outside of our standard 90-day money-back guarantee, but we don't want to just leave things there.
Sometimes a few adjustments to how the device is being used can make a world of difference. To see how we can best support you and help you get the most out of your purchase, we will be contacting you directly via phone or email shortly to assist you further.
In the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938. We look forward to speaking with you!
Best regards,
Nicky
Nooro Customer Care Team
Around 10 months ago I bought the Nooro…
Around 1.5 years ago I bought the Nooro Knee Massager for my mother. She had chronic pain in her knees. The knee massager didn't fix the problem but it reduced the pain, swelling, and helped her to walk independently.
July 6, 2025
Reply from Nooro US
Hi Mubeen,
Thank you so much for reaching out and sharing your mother's journey with us. I really value your transparent feedback, and I can definitely relate to how tough it is to watch a parent struggle with chronic knee pain. It means the world to us to hear that our Knee Massager helped reduce her swelling and, most importantly, gave her the freedom to walk independently again.
Please be assured that our goal is always to improve quality of life, and knowing we could provide that comfort and mobility for your mother over the last year and a half is exactly why we do what we do.
We want to make sure your family stays fully supported. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Send our warmest regards to your mother!
Best regards,
Nicky
Nooro Customer Care Team
Foot stym great to begin with
Foot stym great to begin with, but after 4 replacement power modules I have given up. I appreciated the willingness to make replacements as each previous one would die off, but now I never even try to use the thing!
June 9, 2025
Reply from Nooro US
Hi Bernalin,
Thank you for reaching out and sharing your experience with us. I really value your honesty, and I can definitely relate to how incredibly frustrating it is to love a product initially, only to have the battery weaken and die on you repeatedly—especially when you took the care to follow all the instructions and went through the hassle of multiple replacements. That short-lived experience is absolutely not what we want for our customers.
Please be assured that we stand behind our community and want to help you find a real solution. After checking your account history, I can see that your last replacement unit was sent out on June 6, 2025. Even though it has been about a year since then, we don't want to leave you stuck with a device that isn't working.
To figure out how we can best support you and make this right, we will be contacting you directly via phone or email shortly to help you further.
In the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938. We are here for you!
Best regards,
Nicky
Nooro Customer Care Team
Don't know what I bought or when
Don't know what I bought or when. Please remind me so I can review etc. Send me nothing else and unsubscribe. If you did send something it was months ago. Thank you for answering in advance.
June 9, 2025
Reply from Nooro US
Hi Deborah,
Thank you for reaching out to us. I really value you checking in to get this clarified, and I can definitely relate to how easy it is to completely forget about a past online purchase, especially when it happened months ago.
Please be assured that we are here to help you get the details you need while strictly respecting your preferences. After checking your account, I can see that your order was for our Pelvic Floor Strengthening program, which was purchased last year on May 19, 2025.
Per your request, we are already updating your account to make sure you are fully unsubscribed from future promotional mailings. To ensure you have all your account details handy for your review, we will be contacting you via a final, direct email shortly to help you further with your account breakdown.
In the meantime, if you need any additional assistance or have further questions, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938.
Best regards,
Nicky
Nooro Customer Care Team
Having a remote like neuro med has…
Having a remote like neuro med has makes operation much easier.
June 9, 2025
Reply from Nooro US
Hi Greg,
Thank you for reaching out to us again! I really value your specific suggestion about having a remote control like Neuro Med, and I can definitely relate to how much easier and more accessible it makes operating a device when you don't have to bend down to adjust settings.
Please be assured that we accept and welcome your feedback with open arms. After checking your account, I can see your purchase took place on June 7, 2025. Your insights are incredibly valuable to us as we continuously look for ways to upgrade our technology and improve our user experience.
Thank you again for helping us grow. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938.
Best regards,
Nicky
Nooro Customer Care Team
Reply from Nooro US
Hi Lena,
Thank you for reaching out to us again. I really value you sharing your experience, and I can definitely relate to how disappointing it is when your wellness devices don't last as long as they should. That is certainly not the durability we aim for.
Please be assured that we want to address this transparently. After checking your account, I can see your purchase happened last year on June 3, 2025. Because this is outside of our 90-day money-back guarantee, we are unable to process a refund.
Per your previous request, we will not contact you further or call you about this matter, as we want to fully respect your privacy and boundaries. However, if you do decide you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938.
We wish you all the best on your health journey.
Best regards,
Nicky
Nooro Customer Care Team
You were sending repeatedly wrong item
You were sending repeatedly wrong item, after a few tries l gave up!!!
June 9, 2025
Reply from Nooro US
Hi Tom,
Thank you for reaching out to us. I really value you bringing this up, and I can definitely relate to how incredibly exhausting and frustrating it is to repeatedly receive the wrong item until you just feel like giving up entirely. That is absolutely not the level of service or care we want to provide.
Please be assured that we want to figure out what happened and help you. After checking your account, I can see your purchase took place on June 8, 2025.
To look into this warehouse mix-up and clarify exactly how we can resolve this for you, we will be contacting you directly via phone and email shortly to help you further.
In the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938. We are here to get this sorted out for you!
Best regards,
Nicky
Nooro Customer Care Team
Reply from Nooro US
Hi Jul,
Thank you so much for reaching out and giving us such a fantastic rating! I really value you taking a moment to share your experience, and I can definitely relate to how great it feels when you find a high-quality supplement backed by a support team that genuinely takes care of you.
Please be assured that our team works passionately to provide both top-tier customer service and premium wellness products, and knowing we hit the mark for you truly makes our day. We are so happy to have you as a valued part of our health community!
We want to make sure your wellness journey continues to be seamless. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
My purchase was delivered in a timely…
My purchase was delivered in a timely manner and the contents had no damage. The patches work well.
June 8, 2025
Reply from Nooro US
Hi Karen,
Thank you so much for reaching out and sharing your experience with us! I really value you taking a moment to let us know everything went smoothly, and I can definitely relate to how refreshing it is when an online order arrives quickly, in perfect condition, and works exactly as promised.
Please be assured that our team works hard to make sure our deliveries are prompt and secure, and we are absolutely thrilled to hear that the patches are working well and providing you with the relief you need.
We want to make sure your wellness journey continues to be seamless. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
Reply from Nooro US
Hi Robert,
Thank you for reaching out to us. I really value your direct feedback, and I can definitely relate to the intense frustration of buying something for your health, only to feel it's so completely useless that you end up throwing it in the trash. That is absolutely not the standard of quality or the experience we want for you.
Please be assured that we are committed to helping you and turning this around. After checking your account, I see your purchase happened on May 18, 2025. W
hile this means it is no longer covered by our 90-day money-back guarantee, we still want to find a way to support your wellness journey.
To discuss how we can best make this right for you, we will be contacting you directly via phone and email shortly to help you further.
In the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938. We are here to help!
Best regards,
Nicky
Nooro Customer Care Team
Misleading information
Misleading information, took money without my permission. Did refund immediately when challenged.
June 8, 2025
Reply from Nooro US
Hi Rebecca,
Thank you for reaching out to us. I really value your transparency about your experience, and I can definitely relate to how alarming and upsetting it is to see a charge on your account that you felt was unauthorized or misleading. That is absolutely not the kind of experience we want you to have.
Please be assured that we give the highest importance to transparency and accountability. After checking your account, I can see that your purchase happened on August 31, 2025, and because you were covered by our 90-day money-back guarantee, we honored that and processed a full refund for you immediately in September 2025.
We always want to make sure you are completely taken care of, so we will be sending you a direct message via email shortly to see if there is any further way we can assist you.
In the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938 if you have any other concerns.
Best regards,
Nicky
Nooro Customer Care Team
Sweeling in an ankles went down
These items are amazing! They really helped reduce my swelling and improve my ankles after work. The next day, the swelling was gone, even after I sprained my ankles. Such a game-changer!
June 1, 2026
Unprompted review
Reply from Nooro US
Hi Christina,
Thank you for reaching out! I am absolutely thrilled to hear how much our products have helped reduce your swelling, improve your ankles after a long day of work, and even provide relief after a sprain. Hearing that Nooro has been such a game-changer for you is exactly why we do what we do!
Since your feedback was so incredibly positive but you left a 2-star rating, we want to make sure we understand and address any hidden concerns you might have experienced. Please be assured that your complete satisfaction is our priority.
To help you further, we’ve sent a request for more information via Trustpilot, as we were unfortunately unable to locate an official account using the details provided here.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us directly at wecare@nooro-us.com or call our line at 1-217-290-9938. We're here to help ensure your experience remains top-notch!
Best regards,
Nicky
Nooro Customer Care Team
It never really worked properly
It never really worked properly. I am not even using it now
June 6, 2025
Reply from Nooro US
Hi Kristen,
Thank you for reaching out to us. I really value you sharing your honest feedback, and I can definitely relate to how disappointing it is to purchase a device for your wellness, only for it to sit unused because it never quite worked properly from the start. That is certainly not the outcome we want for our customers.
Please be assured that we always want to ensure you are supported. After checking your account records, I can see that your purchase for the NMES Foot Massager was made on June 5, 2025, and to make things right, we already processed a full refund for you back in November 2025.
We want to make absolutely sure everything has been resolved to your satisfaction. If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-217-290-9938.
Best regards,
Nicky
Nooro Customer Care Team
This is the third or fourth Nooro…
This is the third or fourth Nooro vibrating pad that I have purchased over the past several years. All of them have given me some relieve from pain my feet. The socks were just another pair of bulky socks providing no relief.
May 27, 2026
Unprompted review
Reply from Nooro US
Hi David,
Thank you so much for reaching out and for being such a loyal customer over the past several years. I really value you sharing your experience with us, and I can definitely relate to how frustrating it is when one part of your order brings wonderful relief to your feet, but another item feels like just a pair of bulky, ordinary socks.
Please be assured that your transparent feedback about the socks is incredibly helpful to us. We always want every single item we design to provide genuine comfort, and we will absolutely share your thoughts with our product team to help us improve. We are so glad, though, that our vibrating pads have consistently been a reliable source of pain relief for you over the years.
We want to make sure you stay fully supported on your wellness journey. Please feel free to reply here or reach out to us directly at wecare@nooro-us.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
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