Poor quality order. Took ages to deliver. Necklace color faded, looked like old jewelry, no shine. Small alphabet, very, very poor. Don't trust their comments. I also purchased after reading comments... See more
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See what reviewers are saying
I had a great experience with Noor Qalb! I placed two separate orders, but I didn’t receive a confirmation email for my second order, so I reached out to their customer support. They responded withi... See more
The communication was great,product as described,price adequate. The necklace is not sitting well-keeps sliding up. But I still wear it 😊 The ring looks stunning-I haven’t worn it on yet as my... See more
Company replied
Such a beautiful custom Arabic name necklace! Ordered from AUSTRALIA , it was made, shipped & delivered in less than 10 days . The price does not match the quality!!! Beautiful will be buying anoth... See more
Company replied
Company details
Written by the company
FAITH YOU CAN WEAR, HERITAGE YOU CAN TRUST Our jewelry is designed to help you carry your faith with meaning and pride — pieces that honor your heritage while fitting your modern life. But what sets Noor Qalb apart is why we exist. When you choose our jewelry, you're wearing faith beautifully, standing with Palestine, and helping feed families through Share The Meal. This is more than jewelry. This is faith with purpose.
Contact info
United States
- contact@noorqalb.com
- noorqalb.com
You should know
3.8
Great
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 2 weeks
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I ordered a personalized necklace
I ordered a personalized necklace, it took 15-20 days to be delivered. It says it was delivered to me yesterday but that's not true. Never received it so I want my refund , if I dont get it will contact my bank
June 19, 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re very sorry to hear that your personalized necklace has not been received, even though the tracking shows it was delivered.
We understand how frustrating it must be to wait 15–20 days and still not have the item in hand, especially after expecting express service. Your concerns about trust and reliability are completely valid, and we take them seriously.
Please allow us the opportunity to review this directly with you so we can clarify what happened and work toward a resolution, including your refund request.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
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item never arrived
Bought a necklace for my wife, never received it, received the fake tracking information but no sign of actual item, emailed few times with no reply,its a shame how far down people can go for few pounds.
June 10, 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re very sorry to hear that your necklace never arrived and that the tracking information you received did not reflect the actual delivery status.
We understand how upsetting it must be to wait for a gift and feel misled, especially after reaching out multiple times without reply.
Your concerns about trust and reliability are completely valid, and we take them seriously.
Please allow us the opportunity to review this directly with you so we can clarify what happened and work toward a resolution.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Poor delivery service
Placed my order on 14th June for gift purposes for families going back home. Today (20/06/26) writing this review, I am still waiting to receive anything. Very disappointed. The website is advertising that they're closing down soon so I probably won't be able to make any returns even if I wanted to. If you're going to order from here for gift purposes for friends or families traveling home I would sadly advise anyone not to use this website.
June 20, 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re very sorry to hear that your order placed on June 14th has not yet arrived,
especially since it was intended as a gift for family traveling home. We understand how disappointing it must be to wait beyond the expected timeframe and to feel uncertain about returns given the closing announcement.
Your concerns are completely valid, and we take them seriously. Please allow us the opportunity to review your order details directly so we can clarify what happened and work toward a resolution.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
10/10 customer service
10/10 customer service, really helpful, on point, take into account of customers thoughts and wishes, never experienced customer service like Noor Qalb
June 17, 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re truly delighted to know that you found our customer service to be 10/10 and that the team was helpful, attentive, and considerate of your thoughts and wishes.
Hearing that this experience stood out as unlike any other means so much to us, and we’re grateful for your kind words. Thank you for sharing your feedback — it inspires us to continue delivering the highest level of care and support.
We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
High quality and amazing customer care!
Hello, I made 3 orders over the past 2 days with Noor Qalb, I was very impressed as I received confirmation emails with all my orders, but then received a personal email appreciating my orders, which was a lovely personalised touch!
I also requested to be on Noor Qalb's customer list of contact, beautiful huggh quality items and amazing customer care! Thank you I definitely will purchase more x
June 19, 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re truly delighted to know you placed three orders in just two days and that each one was confirmed with care.
Hearing that you also received a personal email appreciating your orders means so much to us, as we want every customer to feel valued. We’re glad the jewellery impressed you with its high quality and that our customer care stood out as amazing.
Thank you for joining our customer list and for your kind words — your support inspires us to keep delivering meaningful pieces and heartfelt service. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
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Every meal donates a meal to Palestine
absolutely beautiful , meaningful jewellery. The name in Arabic is stunning. Someone noticed it in a shop last week saying they noticed my necklace was Arabic, I said yes its my name, they looked again and told me what my name is. I have bought a few pieces, they are all so delicate and do not tarnish. Every order donates a meal to Palestine. Such a shame it is closing, such dedication and love shows in every piece of jewellery.
June 18, 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re truly touched by your kind words and the way you’ve described the jewellery’s beauty and meaning.
Hearing that the Arabic name design was noticed and admired, and that the pieces remain delicate and tarnish‑free, brings us so much joy. Your recognition of the dedication and love behind every piece, and your appreciation for the support given to Palestine, means the world to us.
While it saddens us to close, knowing that our jewellery carries lasting meaning and will be remembered with care is deeply comforting. Thank you for your support and heartfelt message.
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
dont buy from them is a scam
dont buy from them is a scam . ordered my product on the 5th of June and paid for express shipment which supposed to be from 2 to 5 days never arrived and today we are the 17th of June .
June 5, 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re very sorry to hear that your order placed on June 5th with express shipping has not yet arrived.
We understand how frustrating it must be to expect delivery within 2–6 days and still be waiting as of June 17th.
Your concern is completely valid, and we take this matter seriously. Please allow us the opportunity to review your order details directly so we can clarify what happened and work toward a resolution.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Got the necklace as a gift and it’s…
Got the necklace as a gift and it’s honestly so beautiful. Wore it on holiday and got so many compliments on it and also it doesn’t tarnish in the shower or pool so that’s also great!
June 11, 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re so glad to know that you found the necklace beautiful and that it was admired while you wore it on holiday.
Hearing that it doesn’t tarnish even in the shower or pool makes us especially happy, as we want every piece to feel lasting and special.
Thank you for sharing your wonderful experience — your kind words and support truly inspire us. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Reply from Noor Qalb
Hello,
We’re sorry to hear your concern and take it very seriously.
Transparency and trust are at the heart of our business, and we’d like to clear this up directly with you. Please reach out so we can resolve this together.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
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absolutely love this necklace
absolutely love this necklace. It is elegant, well-made, and looks beautiful when worn. The quality is excellent for the price, and the finish gives it a premium look. It is comfortable to wear and matches both casual and formal outfits. I’ve received several compliments on it already. Highly recommended!”
June 5, 2026
Unprompted review
Reply from Noor Qalb
Hello,
Thank you so much for sharing your wonderful experience with us!
We’re delighted to know that the necklace’s quality, elegance, and comfort brought you joy and compliments.
Your support means the world to our team, and we’ll continue striving to deliver the best.
We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com and we'll keep in touch!
Sincerely,
Aisha
Customer Support – Noor Qalb
I buy a beautiful name pendant from…
I buy a beautiful name pendant from Noor e Qalab. That was a brilliant experience.
I am in love with this article.This is more beautiful piece then i ever imagined.
I love it.
The pouch was even so beautiful.
The packing was amazing.
Thank you Noor e Qalab Team
I appreciate your efforts.
Thank you so much
June 11, 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re thrilled to know that the name pendant exceeded your expectations and that you loved not only the piece itself but also the pouch and packaging.
Your kind words about the beauty and effort behind the presentation mean so much to our team. Thank you for appreciating the details and for sharing your joy with us.
We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Ordered custom name necklace for my…
Ordered custom name necklace for my daughter.
We both loved it!
May 21, 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re thrilled to hear how much you loved your name pendant and the overall experience with Noor Qalb.
Knowing that the piece, the pouch, and even the packaging brought you joy means so much to us.
Your appreciation inspires our team to keep delivering beautiful creations with care. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com and we'll keep in touch!
Sincerely,
Aisha
Customer Support – Noor Qalb
I absolutely love the necklace🤍
I absolutely love the necklace; it’s one of the best. I wish them all the very best.
June 8, 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re overjoyed to know you absolutely love the necklace! Hearing that it’s one of the best and that you wish us well truly inspires our team.
Your kind words mean so much, and we’re grateful for your support. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
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Bought it for no reason except wanting it
No occasion, no birthday. Just wanted my name in gold Arabic script. Arrived beautifully packaged. Put it on and didn't want to take it off.
May 19, 2026
Unprompted review
Reply from Noor Qalb
Hello,
It’s wonderful to hear how much you’re enjoying your name pendant!
We love that you chose it simply because you wanted it, and that it arrived beautifully packaged and became a piece you don’t want to take off.
Your joy is exactly what inspires us to keep creating meaningful designs. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
Saw it on the tube, ordered that night
A woman on the Central Line was wearing one. I could see the Arabic from across the carriage. Looked it up when I got home. £19. Ordered immediately. Arrived 2 days later.
May 15, 2026
Unprompted review
Reply from Noor Qalb
Hello,
We love hearing how you discovered us in such a unique way!
It’s amazing that seeing the pendant on the Central Line led you to order that very night, and we’re delighted it reached you so quickly.
Stories like yours inspire us to keep creating pieces that stand out and connect with people everywhere.
We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
My husband secretly ordered it
I had the page open for weeks. My husband noticed and ordered it while I was asleep. It arrived 2 days later. The sweetest thing. Necklace is beautiful too.
May 23, 2026
Unprompted review
Reply from Noor Qalb
Hello,
It’s truly special to hear that this is the first Arabic jewellery you’ve owned, and that it feels just right for you.
Knowing it inspired you to order one for your mum before even wearing yours makes your story even more meaningful.
We’re honored to be part of such a personal moment and grateful for your trust.
We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
Replaced next day, no questions
Clasp broke after 4 months. Messaged the team. They replied in 2 hours and sent a replacement the next morning completely free. That kind of service is rare. Really impressed.
May 13, 2026
Unprompted review
Reply from Noor Qalb
Hello,
Thank you for sharing your experience with us.
We’re glad to know that when the clasp broke, our team was able to respond quickly and replace your necklace without hesitation.
Providing rare, reliable service is something we take pride in, and your appreciation means a lot to us.
We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
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My name finally looks right
Grew up in London with an Arabic name no one could pronounce. Seeing it in proper connected Arabic script, the way it's actually meant to look, meant more than I thought it would.
May 8, 2026
Unprompted review
Reply from Noor Qalb
Hello,
Your story truly touched us.
Knowing that your name finally feels right in its proper connected Arabic script means more than words can express.
We’re honored to have created a piece that carries such personal meaning and celebrates your identity in the way it was always meant to be seen.
We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
No donations to Palestine - Fraud - Scam
No donations to Palestine. Exploiting emotional triggers of cost and donations to Palestine.
There is no Mariam Al Mansouri
Return policy is a scam
Quality is very poor (this is an understatement)
It is a templated website by a Chinese seller & manufacturer using stock pictures.
The same seller is selling on similar templated websites.
Finally, there is no closing sale; it is a selling ploy.
Stay away.
If you fall for it, ensure you get a refund.
Ensure that the seller understands that there is no longer any point in selling with a Palestine angle and secure your refund and report thier AD's to Social Media platforms as misleading/fraudulent.
April 7, 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re truly sorry to read your concerns and understand how serious they feel.
Please know that we are committed to transparency and building trust with our customers.
We’d love the opportunity to clarify this situation directly with you and ensure you feel confident in our service. Your feedback is important, and we want to make things right.
Send us an email through contact@noorqalb.com for further assistance and resolution.
Sincerely,
Aisha
Customer Support – Noor Qalb
No green skin after 6 months
I have sensitive skin and every gold plated piece I've owned has turned my neck green. Tested this one for 6 months. Not once. Not even a hint. Genuinely shocked.
May 4, 2026
Unprompted review
Reply from Noor Qalb
Hello,
We’re delighted to hear that after six months of wearing your necklace, it remained comfortable and didn’t cause any irritation.
Knowing it exceeded your expectations, especially with sensitive skin, makes us proud of the quality we strive to deliver.
Your feedback reassures us that our pieces can be worn with confidence and joy. We might have something waiting for you for supporting our business!
Send us an email through contact@noorqalb.com for further assistance.
Sincerely,
Aisha
Customer Support – Noor Qalb
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