Nordgreen Reviews 

5,370
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their stylish appearance, excellent build quality, and minimalist design, with many appreciating the accurate timekeeping and comfortable wear. The service is frequently highlighted as exceptional, with people noting the professionalism, quick responses, and efficient handling of issues, making the overall experience smooth and satisfactory. Reviewers also appreciate the prompt and secure delivery, along with the neat packaging, which contributes to a positive impression. However, some customers also noted issues with the ordering process, particularly concerning unexpected import and delivery fees, especially for those ordering from the US and UK, which were not clearly communicated upfront. A few other people also felt that the product images sometimes did not accurately represent the actual color or size of the item, leading to disappointment. There were also occasional reports of watches arriving faulty or becoming faulty after a short period, and some found the watch straps to be of lower quality or difficult to manage.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the watches for their beautiful, sleek,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the beautiful design, solid build, and... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting quick arrival... See more

Order

Users describe ambiguous interactions with order, with many customers finding the online viewing and ordering... See more

Service

Clients share positive opinions on service, with many reviewers describing it as perfect, amazing, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very stylish, good looking watch/bracelet. It's the size I wanted but as there's little contrast between hand and face colours, sometimes difficult to read in certain light conditions (My own fault,... See more

Rated 4 out of 5 stars

It might not be fair to take away a star for something that is mentioned in the small print T&C’s but the £60 import duty I had to pay via the courier was unexpected. It looks as if many of Nordgre... See more

Rated 4 out of 5 stars

The heavy weight of the fabric is fantastic quality. I asked customer services for information on sizing and did not get helpful information on this, which delayed making a decision for about a ye... See more

Rated 4 out of 5 stars

The crown on my 3-year old Nordgreen watch broke while trying to adjust the date. Probably my fault for over tightening it, although I wish there was a design feature to prevent this. I contacted Nord... See more


Company details

  1. Watch Store

Written by the company

Nordgreen is a Copenhagen based watch brand that believes in true Scandinavian design and fine craftsmanship. As watch-lovers, Nordgreen believes all watches should have the highest quality and best design. As Danes, Nordgreen believes in companies that are honest, sustainable, and that put others first. As consumers, Nordgreen couldn’t find any affordable watch company that embodied all of these things. Nordgreen's vision is to pioneer inspirational Scandinavian design that inspires awareness and action around the challenges facing the planet, and humanity. We believe that longevity is key: designing and manufacturing timepieces that look to the future. We take timelessness very seriously. And not just because we’re a watch company. From our Guardian watch, designed to last 100 years, to our achievement of B Corp certification – finding the balance between profit and purpose is our commitment. This is merely the beginning – we are committed to achieving a zero footprint and every aspect of our business is working to realize that goal. We like to say that we are future positive. As a transformational challenger brand our focus is to enable our customers to look good, do good and feel good. Our values are deeply rooted in our love for the planet. Our goal is that Nordgreen watches act as a reminder that we can all influence the world we leave behind for the next generations - even through the smallest of actions. We believe that there is hope for tomorrow. Our vision and mission, and our desire to be a transformational brand are summarized in the mantra: Do good, look good, feel good.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(5,370)

405 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Succession is a gorgeous watch

Great products.
Very good quality and workmanship.
Appealing designs and choices.
Good prices.
Outstanding Customer Service.

One suggestion: The boxes you used for your watches a few years ago were very well designed, with soft felt and velvet inserts and the presentation was extraordinary when we received our new watches.
The box I received last week with my new watch, was very small, made of flimsy cardboard all over, inside and out, really cheap looking and very disappointing.
This is a delicate piece of jewelry and needs to be presented in an outstanding beautiful box, like you did before.
The box and presentation scream the good name of your company and the good quality of your product.
NORDGREEN is a very good company. The box of your product is the customer's First Impression.
Go back to a beautiful looking presentation box.

April 1, 2026
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Rated 4 out of 5 stars

The watch is of good quality

The watch is of good quality. The dial and aesthetics are perfect. The seconds hand is unique. The Miyota movement is well-known and of good quality. The strap is also good quality. It's just a tiny bit too small, and there wasn't an extra link in the box. I would have liked to know where this watch is made. Even if it's in China, it's not a big deal, but I would have appreciated having that information. Excellent value for money.

April 1, 2026
Rated 4 out of 5 stars

The watch is beautiful

The watch is beautiful, although it can be a little hard to read the hands in certain light conditions. Also you should advise U.S.A. customers of the extra customs fees that were added at the time of delivery.

April 1, 2026
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Rated 5 out of 5 stars

A quality hypoallergenic wrist watch and excellent service!

I searched for a quality nickel-free, hypoallergenic wrist watch as a gift for a relative, and I found Nordgreen online. The watches looked impressive on their website, and the one I ordered turned out to be a beautiful product. It was on sale at a good price as well. I placed the order on a Tuesday evening, and it arrived from Denmark to Canada by Friday morning, in perfect condition, and is now being worn daily by my relative, who is very pleased with her new timepiece. I have no hesitation in recommending Nordgreen to anyone searching for a quality hypoallergenic wrist watch.

April 1, 2026
Rated 1 out of 5 stars

Disappointing...in many ways

This is now the 3rd request I've had for a review. I answered the 1st one fully. The 2nd one I did not.
I am sure you have all the details of my purchases in your database.
So...again.....
This was not a new watch - it was a new leather strap for my wife's Nordgreen watch.
Her first strap beacme frayed at the edges and had to be trimmed with a knife every week.
This was disappointing as the strap was only used for 6 months in the year (the material strap used in hot weather) and only used in an office environment in office clothes.
I had expected better quality from an expensive product but then again the actual watch is losing it's colour and finish on the case .
Nice marketing and photos for what is basically a low quality Chinese product....

April 1, 2026
Nordgreen logo

Reply from Nordgreen

Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience with both the strap and the watch case. This is not the quality we aim to deliver, and we understand your disappointment given how the products have held up.

We appreciate you bringing these concerns to our attention, and we will make sure they are shared with our product and quality teams for further review.

If you need any help, we are happy to assist - feel free to reach out to us at hellp@nordgreen.com.

Rated 1 out of 5 stars

Was never told that I had to pay…

Was never told that I had to pay tariffs when having an item shipped to America. I understand what president trump is doing, but giving an American the heads up would be the right thing to do. No notice at all.

April 1, 2026
Nordgreen logo

Reply from Nordgreen

Thank you for your feedback, and we’re sorry for the frustration this caused. We understand how unexpected import duties and fees can be, especially when they are not clearly anticipated at checkout or during the shipping process.

Customs charges are determined by local authorities in the destination country and are unfortunately outside of our control. That said, we do our best to make this information available, and we appreciate your comment as it helps us identify where we can improve clarity and communication for our customers.

Thank you again for sharing your experience.

Rated 5 out of 5 stars

New watch strap

I needed a new watch strap and ordered one to fit my lovely Nordgreen watch. It was sent promptly and is just right.
Thank you!

March 1, 2026
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Rated 2 out of 5 stars

difficult comunication

The refund process was very difficult and I got several AI-answers before my message got through. The refund could not be made to the credit card and was difficult to process. I had to ask two times for a return label.

September 16, 2025
Nordgreen logo

Reply from Nordgreen

Thank you for your feedback, and we’re sorry to hear that the refund and return process felt difficult and not as smooth as it should have been. We also understand how frustrating it can be to go through multiple steps before reaching a clear resolution.

We’re continuously working to improve both our support flow and our AI assistant to ensure quicker and more seamless handling of requests like yours.

We also appreciate your comment regarding the return label, and we’ll take this into account as part of our ongoing improvements to make the process clearer from the start.

Thank you again for sharing your experience.

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Rated 1 out of 5 stars

The watch broke after 10 months of use…

The watch broke within the 12 month guarantee period. The small knob on the side of the watch sheared off, so I could not adjust the time. I considered this to by flimsy manufacturing - this should not have happened to a new watch. I would not buy again.

March 4, 2026
Nordgreen logo

Reply from Nordgreen

Thank you for sharing your feedback, and we’re very sorry to hear about the issue with your watch. A broken crown within the warranty period is certainly not the experience we aim to provide, and we understand your frustration.

We appreciate you bringing this to our attention, and we’re sorry that this has led to a loss of confidence in the product. Your comments will be shared with our team as part of our ongoing quality review.

Thank you again for taking the time to let us know.

Rated 5 out of 5 stars

Sleek and attractive

My watch arrived promptly and was exactly as shown in the photos. I don't wear it every day because it is such an attractive watch. Instead, it is worn on special occasions.
It is a very sleek and attractive watch.

March 4, 2026
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Rated 2 out of 5 stars

My experience wasnt to great as the…

My experience wasnt to great as the first watch i ordered was faulty, the team were great and I received a replacement watch. However after a short period of time, the replacement watch also became faulty. I them received a third watch which I have had now for 2 years. I have had to replace the battery serveral times but the watch continually reads the wrong time after a few weeks.
Would not buy again

February 16, 2026
Nordgreen logo

Reply from Nordgreen

Thank you for taking the time to share your experience, and we’re truly sorry to hear about the ongoing issues you’ve had with multiple watches. That is understandably very frustrating, especially after receiving replacements and still not having a reliable long-term solution.

We’re glad our team was able to support you during the replacement process, but we’re sorry that the issues have continued and impacted your experience over time. Your feedback is very important and will be shared with both our quality and product teams for further review.

Thank you again for your honesty and for giving us the opportunity to learn from your experience.

Rated 5 out of 5 stars

Lovely choice of great Watches

Easy website to navigate and lots of choice of watch styles to choose from. This was my second purchase- love both my watches and good choice of straps too. Bought when on offer so got a good deal.

March 3, 2026

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