Expensive, needs and update and disorganised
Before the first consultation, I was prompted to fill out a form with a lot of questions. Then with the first official meeting online, we went through the sheet where I basically repeated everything I had written. That cost me 1670 kr for 40 min. I was told that the sessions afterwards would be 700 kr. Apparently, this is not so.
I was suggested to follow a FODMAP and was sent some suggested recipes for gluten-free bread -- which was delicious but all in Danish. It was what it was, and again, I had to sort out the translation, and if they don't have English speaking customers often, I guess it doesn't make sense for them.
I chose to do one test kit, which was over 2500 kr, and had to do a follow-up on that. When I went to book my session, the payment amount specified 1670 kr, and then I had to ask about the 700 kr -- which the reply from Nicole was, "That would be like making something half. Anne Catherine cant explain the testresults and make a treatment for you in only 15 minutes. Followups are for patients that are in treatment already...."
At the same time I got an email from Anne Catherine directly saying that she made that 700 kr dialogue with me. Therefore, I assumed here I would still get 40 min. So I paid 750 kr, and then at the beginning of the call there was mention of "we are short on time" therefore knew in a passive aggressive way that it would be communicated in 15 minutes. I did get my results in 15 minutes exactly, and they let me know my supplements were online if I wished to purchase them.
Whenever the calls are happening, there is a 3rd person there who doesn't say anything or show their face -- they are just listening in. This is very uncomfortable and very bad UX since we are talking about very personal health issues. As a life-centred designer -- this is a HUGE no-no. They should introduce themselves or it should be acknowledged that someone else is listening in because blah blah and ask permission if it is ok.
The platform is not user-friendly in any way, with glitches occurring often, having to go back in again to work with or see feedback. Not good design. They certainly need an update, and you would think they could afford it considering the prices.
Anne Catherine herself is very kind, but it seems that money is a focal point and not about the patient. There are several ways this could be solved without charging enormous amounts of money for results.
The correspondence back and forth is a nightmare because they have an automated response email but then get a response not long after. It shoud be turned off during working hours. Its disorganised and sometimes its nicole or not signed so you have no idea who you are talking to. Its awful.
Although I found out very important facts about my health I have the choice to be dependent on my practitioner who charges 1675 kr for 40 min or these issues loom over me until I fork over the money.
It is very disheartening that I have spent over 5000 kr, and that doesn't include the supplements for something pretty serious happening with my body that regular doctors don't test for.
Nordic Clinic . Dk has a huge opportunity to really revolutionize the health care system for ALL people, not just those who are wealthy but again, the capitalistic mindset narrows focus to money.
Because there are not many ways to get these kinds of testing, they are in a blue ocean, but I hope a new and improved experience provider shows up and changes the game.
In conclusion; I am hoping to find a new provider that makes it about their patients and not core value to be money. They are in a blue ocean but its not sustainable.
May 26, 2021
Unprompted review