Order NP97924. Ranger ATV Stopped working after about 1/2 hour of use. Unclear what issue it. Fully charged battery, no response to throttle. Reached out to Nordic ProStore for advice on next steps.... See more
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I was supposed to get a free shipping as advertised (higher than €50 purchase) but I was charged for shipping. I don’t know what went wrong but even if it was written in tiny small letters somewhere h... See more
Company replied
My last order was delayed due to damage. Item arrived with the base of treadmill damaged. Was able to widen damaged tubing to insert bottom fitting. Have reordered item because I want a treadmill whic... See more
Delivery took 2 weeks instead of 3-7 promised days. The Eco Body Wall Bars are showed on the web site upside down, giving wrong impression that I can do pull ups there. The item is consisted of 2 pa... See more
Company replied
Company details
Contact info
Elimäenkatu 15, 00510 , Helsinki, Finland
- info@nordicprostore.com
- nordicprostore.com
2.0
Poor
680 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a marquee on pre order with…
Ordered a marquee on pre order with delivery date 24th April. Got email on the 24th Apr to say there is a delay and will be delivered 6th May. I emailed to say too late to cancel and refund. No response to date no delivery or no refund. Am absolute disgrace of a company should be ashamed scamming people. Keep on posting bad reviews
April 24, 2024
Unprompted review
Reply from Nordicprostore
Good day to you!
We sincerely apologize for any inconvenience you've experienced. Ensuring exceptional service for our customers is our top priority, and we recognize that we haven't met your expectations this time.
Please know that we are fully committed to resolving this issue promptly. Our team will thoroughly investigate the shipment and address your concerns without delay. If you'd like to discuss your situation further, please reach out to our dedicated customer support team.
We apologize once again for any frustration or disappointment you may have encountered. Your satisfaction is extremely important to us, and we're eager to make things right. If you have any additional questions or concerns, please don't hesitate to contact us.
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Happy, in the end
Fine. Good quality product for the money. Took a while to arrive but got to us in the end. A bit battered but all the pieces present and undamaged. Two things: whats with tiny hole in base unit? It took us an age getting 75 kg of sand into it. And what's with the building instructions?! Teeny tiny print, terrible diagrams, no proper labelling. I eventually just had to abandon them and work it by eye. But happy with finished product.
May 11, 2024
Unprompted review
Reply from Nordicprostore
Hello there!
We want to express our deepest gratitude for sharing such a wonderful review on Trustpilot! Your positive feedback has truly brightened our day. Knowing that you had a fantastic experience with us is incredibly motivating. Your trust means the world to us, and we are committed to continually enhancing our service to exceed your expectations. Whether you have questions, suggestions, or additional feedback, please feel free to get in touch. Your insights are invaluable in our journey toward improvement. Thank you once more for choosing us. We are thrilled to have you as a satisfied customer, and we look forward to serving you again in the future!
Taken my money and not delivered the goods
UPDATE
another 2 weeks have gone by, several emails sent requesting a refund and no response back from Nordicpro Store!!
If you are reading this Nordicpro store please contact me and issue my refund
Of 724€ with the utmost urgency or we will be proceeding with legal action.
It has become apparent through lack of communication that Nordicprostore have no intention of delivering the pre-ordered pool table, after many enquiries ( emails to them) about it they have not returned my emails.
I have had tracking from DHL since April 11 saying not collected, customer not ready. The pool table was ordered on the 31st March!!
I now have no option but to cancel the order and get a refund, I have sent another email to Nordicprostore, once again with no response. They have taken my money 724€ and I have received nothing.
I have found dealing with Nordicpro Store an incredibly unprofessional experience. I will be taking further action if I do not receive my money back.
May 16, 2024
Unprompted review
Reply from Nordicprostore
Hello, and good day to you!
We deeply regret any inconvenience you've encountered. Providing top-notch service to our customers is our utmost priority, and we acknowledge that we've fallen short of your expectations on this occasion.
Rest assured, we are fully committed to resolving this matter swiftly. Our team will conduct a thorough investigation into the shipment and address your concerns without delay. To discuss the specifics of your situation, please don't hesitate to reach out to our dedicated customer support team.
Once again, we extend our sincerest apologies for any frustration or disappointment you may have experienced. Your satisfaction is paramount to us, and we welcome the opportunity to make things right. Should you have any further questions or concerns, please feel free to contact us.
It's been 10 days since I made a…
It's been 10 days since I made a purchase on the website and so far I have only received confirmation of the purchase and no information about delivery.
updating 16/05 automatic response and no contact so far.
May 5, 2024
Unprompted review
Reply from Nordicprostore
Hello, and good day to you!
We deeply regret any inconvenience you've encountered. Providing top-notch service to our customers is our utmost priority, and we acknowledge that we've fallen short of your expectations on this occasion.
Rest assured, we are fully committed to resolving this matter swiftly. Our team will conduct a thorough investigation into the shipment and address your concerns without delay. To discuss the specifics of your situation, please don't hesitate to reach out to our dedicated customer support team.
Once again, we extend our sincerest apologies for any frustration or disappointment you may have experienced. Your satisfaction is paramount to us, and we welcome the opportunity to make things right. Should you have any further questions or concerns, please feel free to contact us.
deeply dissapointing -An update on my review from earlier…
UPDATE.. STILL NO NEWS ON THIS ORDER, CAN NOT EVEN GET ANSWER FROM DHL - 600 euro SPENT , ALMOST A MONTH LATER & STILL A STATIC TRACKING AND NO HUMAN REPLY FROM CUSTOMER SERVICE....
An update on my review from earlier this week, regarding a delayed bike shed order… the day following putting the review up I received an email with tracking link however this tracking has shown the product to be stationery in Helsinki for 4 days now.
I have a concern over the detail in the address and have attempted to contact Nordic pro store about this but have only received generic emails. I am really hoping that this situation will turn around. It is almost 2 weeks since placing the order, delivery was given as 3-5 days. I don’t mind waiting the additional time but do need a proper update. Not having any way of making contact or following up with DHL directly is appalling
May 10, 2024
Unprompted review
Reply from Nordicprostore
Hello, and good day to you!
We deeply regret any inconvenience you've encountered. Providing top-notch service to our customers is our utmost priority, and we acknowledge that we've fallen short of your expectations on this occasion.
Rest assured, we are fully committed to resolving this matter swiftly. Our team will conduct a thorough investigation into the shipment and address your concerns without delay. To discuss the specifics of your situation, please don't hesitate to reach out to our dedicated customer support team at info@nordicprostore.com.
Once again, we extend our sincerest apologies for any frustration or disappointment you may have experienced. Your satisfaction is paramount to us, and we welcome the opportunity to make things right. Should you have any further questions or concerns, please feel free to contact us.
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Great experience
Thrilled with our experience with Nordicprostore. Fantastic paddle board very fast delivery. We will definitely purchase from them again.
May 3, 2024
Unprompted review
Reply from Nordicprostore
Hello there!
We want to express our deepest gratitude for sharing such a wonderful review on Trustpilot! Your positive feedback has truly brightened our day. Knowing that you had a fantastic experience with us is incredibly motivating. Your trust means the world to us, and we are committed to continually enhancing our service to exceed your expectations. Whether you have questions, suggestions, or additional feedback, please feel free to get in touch. Your insights are invaluable in our journey toward improvement. Thank you once more for choosing Nordic ProStore. We are thrilled to have you as a satisfied customer, and we look forward to serving you again in the future!
Warm regards,
Nordic ProStore
No llega mi pedido.
No llega mi pedido.
DHL tracking 00373325385033788998
There is no info about my order.
More than 300€ and no news
April 18, 2024
Unprompted review
Reply from Nordicprostore
Lamentamos profundamente las molestias que le hayan podido ocasionar. Según la última información de seguimiento, su paquete ha sido entregado. Si ya ha recibido su paquete y todo está en orden, puede hacer caso omiso de este correo electrónico.
Si, por el contrario, no ha recibido su paquete, le rogamos que nos lo comunique para que podamos seguir ayudándole.
Una vez más, le pedimos nuestras más sinceras disculpas por cualquier frustración o decepción que haya podido experimentar. Su satisfacción es primordial para nosotros, y agradecemos la oportunidad de hacer las cosas bien. Si tiene alguna pregunta o duda, no dude en ponerse en contacto con nosotros.
Prosport Basketball Hoop Replacement Parts
I purchased the Prosport basketball hoop from Nordic Prostore and was satisfied with the purchase. Unfortunately my hoop blew down in the wind and bent the hoop and cracked the backboard. I am in no way looking for a freebie, I only would like the replacement parts and pay for them. I was told to email back with my address and a payment link would be emailed back to me so I can pay for the parts plus shipping. I never received the payment link nor have I received any response to my numerous inquiries asking for the payment link. I do not understand because this is basic customer service and not a dispute in anyway. I just need to fix my hoop.....
Update 14.05.2024: I was sent an apology and a payment link for the replacement parts. I am looking forward to getting the basketball hoop fixed for my son and his friends.
April 2, 2024
Unprompted review
Reply from Nordicprostore
Hi, We deeply regret any inconvenience you've encountered. Providing top-notch service to our customers is our utmost priority, and we acknowledge that we've fallen short of your expectations on this occasion due to unexpected congestion in the facilities. May we request you to please send us an email again to open the case?
Thank you and have a great day!
Shoppingcenter Tool a long time but the…
Shoppingcenter Tool a long time but the customer Support is the best !
April 7, 2024
Unprompted review
Reply from Nordicprostore
Hello there!
We want to express our deepest gratitude for sharing such a wonderful review on Trustpilot! Your positive feedback has truly brightened our day. Knowing that you had a fantastic experience with us is incredibly motivating. Your trust means the world to us, and we are committed to continually enhancing our service to exceed your expectations. Whether you have questions, suggestions, or additional feedback, please feel free to get in touch. Your insights are invaluable in our journey toward improvement. Thank you once more for choosing Nordic ProStore. We are thrilled to have you as a satisfied customer, and we look forward to serving you again in the future!
Warm regards,
Nordic ProStore
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I would have given 5 Ching deserves he…
I would have given 5 Ching deserves he was very helpful but Marjo did not get back to me about my machine needle issue even after sending her a video she never bothered to respond.
April 7, 2024
Unprompted review
Reply from Nordicprostore
Hello, and good day to you!
We deeply regret any inconvenience you've encountered. It sounds like you had a mixed experience with Ching being helpful but feeling disappointed by Marjo's lack of response regarding your machine needle issue, despite providing a video. It's frustrating when communication falls short, especially when you've taken the time to provide additional information. Providing feedback like this can help the team understand where they're excelling and where there's room for improvement in customer service. Once again, we extend our sincerest apologies for any frustration or disappointment you may have experienced. Your satisfaction is paramount to us, and we welcome the opportunity to make things right. Should you have any further questions or concerns, please feel free to contact us.
Full refunding after returning a…
Full refunding after returning a product. It took a while, but no fuss.
Immediate and useful answers from customer service.
March 14, 2024
Unprompted review
Reply from Nordicprostore
Hello there!
We want to express our deepest gratitude for sharing such a wonderful review on Trustpilot! Your positive feedback has truly brightened our day. Knowing that you had a fantastic experience with us is incredibly motivating. Your trust means the world to us, and we are committed to continually enhancing our service to exceed your expectations. Whether you have questions, suggestions, or additional feedback, please feel free to get in touch. Your insights are invaluable in our journey toward improvement. Thank you once more for choosing Nordic ProStore. We are thrilled to have you as a satisfied customer, and we look forward to serving you again in the future!
Warm regards,
Nordic ProStore
Missing shipping info and delay
Promised delivery date exceeded.No information about delivery date. I never recieved an tracking number and no other information about the shipment, althought I wrote several mails. These mails have been answered allways with delay an without any shipping data. Finally I recieved the rooftent with 3 weeks delay. Due to the missing shipping information, it was just luck, that the forwarder could reach me.
The performance of Nordicprostore is very poor and Iwill never order there again.
March 16, 2024
Unprompted review
Reply from Nordicprostore
Hello, and good day to you!
We deeply regret any inconvenience you've encountered. Providing top-notch service to our customers is our utmost priority, and we acknowledge that we've fallen short of your expectations on this occasion.
Rest assured, we are fully committed to resolving this matter swiftly. Our team will conduct a thorough investigation into the shipment and address your concerns without delay. To discuss the specifics of your situation, please don't hesitate to reach out to our dedicated customer support team at info@nordicprostore.com.
Once again, we extend our sincerest apologies for any frustration or disappointment you may have experienced. Your satisfaction is paramount to us, and we welcome the opportunity to make things right. Should you have any further questions or concerns, please feel free to contact us.
reliable
delivered before the last date
good packing
product as included on description
good overal experience
March 6, 2024
Unprompted review
Reply from Nordicprostore
Hello there!
We want to express our deepest gratitude for sharing such a wonderful review on Trustpilot! Your positive feedback has truly brightened our day. Knowing that you had a fantastic experience with us is incredibly motivating. Your trust means the world to us, and we are committed to continually enhancing our service to exceed your expectations. Whether you have questions, suggestions, or additional feedback, please feel free to get in touch. Your insights are invaluable in our journey toward improvement. Thank you once more for choosing Nordic ProStore. We are thrilled to have you as a satisfied customer, and we look forward to serving you again in the future!
Warm regards,
Nordic ProStore
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I ordre it on friday
I ordre it on friday, and it recive in Denmark wednesday.
That is simply ok.
March 6, 2024
Unprompted review
Reply from Nordicprostore
Hello there!
We want to express our deepest gratitude for sharing such a wonderful review on Trustpilot! Your positive feedback has truly brightened our day. Knowing that you had a fantastic experience with us is incredibly motivating.
Your trust means the world to us, and we are committed to continually enhancing our service to exceed your expectations. Whether you have questions, suggestions, or additional feedback, please feel free to get in touch. Your insights are invaluable in our journey toward improvement.
Thank you once more for choosing Nordic ProStore. We are thrilled to have you as a satisfied customer, and we look forward to serving you again in the future!
Warm regards,
Nordic ProStore
Bought one of these spiked shoes
Bought one of these spiked shoes. Feels like walking in a moccasin while having endless grip on ice. Love those boots!
February 9, 2024
Unprompted review
Reply from Nordicprostore
Hi!
Thank you so much for taking the time to leave us such a positive review on Trustpilot! We are absolutely thrilled to hear about your great experience. Your kind words and feedback truly motivate us to keep delivering our best.
We appreciate your trust in us and look forward to continuing to serve you better in the future. If you ever have any questions, suggestions, or further feedback, please don't hesitate to reach out. Your input is invaluable in helping us constantly improve.
Once again, thank you for choosing Nordic ProStore. We're delighted to have you as a satisfied customer!
Warm regards,
Nordic ProStore
DON'T ORDER
Late delivery, damaged product, bad quality. Not taking responsibility, not reliable company. Newer again.
November 10, 2023
Unprompted review
Reply from Nordicprostore
Hi, good day!
We sincerely apologize for any inconvenience this has caused you. We take pride in providing excellent service to our customers, and we understand that we have not met your expectations in this instance.
Please be assured that we are fully committed to resolving this issue for you as quickly as possible. Our team will thoroughly investigate the shipment and address your concerns promptly. To discuss your specific concerns, please reach out to our dedicated customer support team at info@nordicprostore.com.
Once again, we apologize for any frustration or disappointment you may have experienced. We value your satisfaction and would appreciate the opportunity to make it right. If you have any further questions or concerns, please don't hesitate to contact us.
Kind regards,
Nordic ProStore
Nordicprostore - Customer Service Non-existent
Purchased a "MetalCraft" 3 x 3 meter motorised pergola from Nordicprostore for just under €3,000. The pergola arrived within weeks of ordering and I had it installed by professionals. After a year of use, the motor to open the roof and the led lights stopped working. After paying an electrician to try resolve the issue, he advised that the motor looks defective and needs to be replaced. I've sent daily emails over the past week to Nordicprostore customer services looking for a replacement or details of the manufacturer so I can follow up directly. The customer services is abysmal and unwilling to provide either the manufacturers details or any info on where I can source the replacement part myself. Trying to highlight my issue here so someone in Nordicprostore can actually respond on my request to provide the manufacturers details or let me know where I can source the replacement part I need?
UPDATE: Dispite the generic response from Nordicprostore on Trustpilot stating "we take pride in providing excellent service to our customers" and please contact "info @ nordicprostore.com" which I've emailed another 2 times, I'm yet to hear back? This crowd are an absolute shambles.....
UPDATE: April 4th, 2024
Finally received a farcical response via email on April 4th from Nordicprostore customer services stating "
Unfortunately, we do not have spare parts for the product available at the moment. And we are unable to share the details of the manufacturer"
The above response left me with no option but to report this to the ECC Ireland who have forwarded my case to the ECC Finland to try resolve.
February 21, 2024
Unprompted review
Reply from Nordicprostore
Hi, good day!
We sincerely apologize for any inconvenience this has caused you. At Hobbyhallen.se, we take pride in providing excellent service to our customers, and we understand that we have not met your expectations in this instance.
Please be assured that we are fully committed to resolving this issue for you as quickly as possible. Our team will thoroughly investigate the shipment and address your concerns promptly. To discuss your specific concerns, please reach out to our dedicated customer support team at info@nordicprostore.com.
Once again, we apologize for any frustration or disappointment you may have experienced. We value your satisfaction and would appreciate the opportunity to make it right. If you have any further questions or concerns, please don't hesitate to contact us.
Kind regards,
Nordic ProStore
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Bad service
Bought two sauna heaters, wanted to return them and get refund. Due to the expensive return costs for 2 heaters I was offered little compensation from them but never received anything.
Bought 2 other heaters, they stopped working in few weeks time. Taking ages to get it sorted as they are very very slow answering emails. Ended up buying another 2 heaters from them as clients can't wait any longer.
So I bought 6 heaters instead of only 2. 😏
February 6, 2024
Unprompted review
Reply from Nordicprostore
Hi!
We apologize for any inconvenience this has caused you. We pride ourselves on providing excellent service to our customers and I sincerely apologize that we have not lived up to your expectations.
I would like to assure you that we will do everything in our power to help resolve the issue as soon as possible. We will investigate this shipment, please contact our customer support at info@nordicprostore.com to address your concerns.
Again, I apologize for any frustration and disappointment you have experienced and hope you will give us the chance to make it right. Please don't hesitate to reach out if you have any further questions or concerns.
Kind regards,
Nordic ProStore
Good value and delivery was quick
December 20, 2023
Unprompted review
Reply from Nordicprostore
Hi!
Thank you so much for taking the time to leave us such a positive review on Trustpilot! We are absolutely thrilled to hear about your great experience. Your kind words and feedback truly motivate us to keep delivering our best.
We appreciate your trust in us and look forward to continuing to serve you better in the future. If you ever have any questions, suggestions, or further feedback, please don't hesitate to reach out. Your input is invaluable in helping us constantly improve.
Once again, thank you for choosing Nordic ProStore. We're delighted to have you as a satisfied customer!
Warm regards,
Nordic ProStore
Shopping experience was good, delivery longer than expected
Shopping experience was good, took a little bit longer than expected for my order to reach me, most probably due to the fact that it is not in the EU and thus it takes more time with the custom clearance and the fact that tracking is only active once the shipment reaches Germany but not from the start.
January 23, 2024
Unprompted review
Reply from Nordicprostore
Hi!
Thank you so much for taking the time to leave us such a positive review on Trustpilot! We are absolutely thrilled to hear about your great experience. Your kind words and feedback truly motivate us to keep delivering our best. We apologize for the delayed shipment.
We appreciate your trust in us and look forward to continuing to serve you better in the future. If you ever have any questions, suggestions, or further feedback, please don't hesitate to reach out. Your input is invaluable in helping us constantly improve.
Once again, thank you for choosing Nordic ProStore. We're delighted to have you as a satisfied customer!
Warm regards,
Nordic ProStore
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