Delivery time was extra long
Even the delivery eventually went just fine multiple postpones and overall delivery time becoming 15wks (instead of originally estimated 3 wks) tested our faith as ut was our very first order from NG too.
March 13, 2025
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Kitchen Supply Store
- Lighting Store
- Living Room Furniture Store
- Outdoor Furniture Store
About Nordiska Galleriet FI
Written by the company
DESIGN-HUONEKALUJA JA SISUSTUSSUUNNITTELUA VUODESTA 1912 LÄHTIEN
Huonekaluja ja kalusteita kaikkialta maailmastaTäältä löydät design-huonekaluja ja sisustusta kaikkialta maailmasta. Tämä on kokoelma ainutlaatuisia esineitä, jotka olemme tuoneet mukanamme eri puolilta maailmaa. Jokainen näkemäsi huonekalu ja yksityiskohta on tarkoin valittu sadoilta tunnetuilta toimittajilta ja suunnittelijoilta. Niille kaikille on yhteistä käsityötaito, joka on tehnyt niistä ajattomia klassikoita tai tulevia tähtiä.
Kattava valikoimaMeillä on yli 300 yksinoikeudella myytävää tuotemerkkiä, jotka tarjoavat/takaavat kattavan valikoiman. Pitkän historiamme ansiosta meillä on tietämystä, jonka avulla voimme auttaa sinua löytämään korkeimman mahdollisen suunnittelun tason. Myymme vain parhaita ja tunnustettujen/arvostettujen suunnittelijoiden huonekaluja. Kaikki myymämme on tietenkin aitoa ja alkuperäistä.
Olemme keränneet parhaat yhteen paikkaan. Voit nyt täysin ilmaista design-identiteettiäsi. Kokemuksemme ja tietämyksemme ovat aina käytettävissäsi.
Contact info
3.7
Average
193 reviews
Hasn’t replied to negative reviews
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The Cheap yet the best Knife for me
Good Knife and one of the cheapest Japanese knife i have used ever i have started to cook.
November 28, 2024
Wrong assembly parts, poor help
NG sent me a lamp with that was to have ceiling assembly mounting parts but only had wall assembly parts. Once I contacted NG customer support to get the correct assembly parts (long chord, ceiling bracket) I had to write several emails to confused customer help who kept on insisting I would have different model or the correct parts whilst it was all along clear that I got the wrong parts. Looks like I just have to return the product and buy it from elsewhere.
November 26, 2024
Reply from Nordiska Galleriet FI
Hi Sampsa,
Thank you so much for taking the time to contact us.
We truly apologize that you feel you received the incorrect parts for your lamp. I can see that you have been in contact with one of our agents who has been trying to assist you further. We have also contacted the supplier to confirm that the mounting parts for the lamp models should be the same.
To clarify the situation, we will thoroughly inspect the lamp once it arrives back at our warehouse to determine what went wrong. We are very sorry for this inconvenience and understand your frustration.
Thank you once again for taking the time to inform us of this issue — we are investigating the matter internally to prevent this from happening again. We hope to have the opportunity to assist you in the future and provide a smoother experience.
Wishing you a great day ahead!
Kind regards,
Lisa
I never received my shipment
I never received my shipment. I didn't get reimbursed as Nordiska credited Klarna and then because of a money transfer issue on the date of the money transfer, my bank account was never credited. I have filed a claim to my bank but I haven't received any resolution yet. Nordiska failed to help me with this as they said they credited Klarna. My bank says it is my issue to resolve with Klarna, and I have provided my bank with all the email messages exchanged between myself, Nordisk and Klarna. A really bad experience with no resolution.
October 1, 2024
Reply from Nordiska Galleriet FI
Hi Susan,
Thank you for your review and for reaching out to us again.
We understand that this situation has been frustrating, and we are truly sorry if it has caused any inconvenience. As previously mentioned, Klarna is our payment partner, and they handle all refunds. We have already checked the matter and can confirm that the refund has indeed been processed. We have also provided you with the documentation for this, as per your request.
If the refund has not been credited to your card or account, unfortunately, you will need to contact Klarna, your bank, or your card issuer for further assistance, as we have no ability to influence the transfer once the refund has been issued.
We sincerely apologize that we cannot do more in this case, but we are of course here if you have any further questions or need help with anything else.
Kind regards,
Lisa
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Very fast delivery
Very fast delivery, reliable company, ordered goods were in good condition, packed carefully.
March 29, 2024
Had a hickup with a discount code which…
Had a hickup with a discount code which couldn't be resolved automatically, but the customer service placed the order on my behalf with the discount applied after attempting to resolve the issue on their end for a while. Tracking information was fairly accurate, so was the product description.
March 13, 2024
The lamp is great but arrived…
The lamp is great but arrived unfortunately very late without any information.. I would have appreciated a bit of a better service regarding the communication to create a better customer journey..
January 26, 2024
Reply from Nordiska Galleriet FI
Hello Ida,
Thank you for leaving us a review, it helps us a lot. I am so sorry that you are not happy with your experience with us.
We have had a very high pressure on our customer service lately, therefore the longer answering times. I am so sorry how this has affected you.
I can see that my colleague has contacted you regarding this. Please do not hesitate to get back to us if you have any questions.
I wish you a nice day!
Kind regards,
Sandra
Product took over a 1.5 months to arrive
January 22, 2024
Reply from Nordiska Galleriet FI
Hei Juho! Kiitos arviostasi. Tämä merkitsee paljon meidän parantamisprosessiiin. Otamme sinuun yhteyttä pikaisesti ja auttamme sinua eteenpäin tässä asiassa. Hyvää päivänjatkoa!
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there is no way to contact the seller
I have been trying to contact you since December 23, 2023 regarding the return of the lamp. The instructions say that you must be contacted in order to receive a return form. I have sent several e-mails, you do not respond to e-mails. I have tried to call, but your phone line is closed all the time. I have messaged you on Facebook and your Instgram, no reply. How can I contact you?
The product arrived quickly, but if there is a problem, it is difficult to deal with it when there is no way to contact the store.
December 27, 2023
Reply from Nordiska Galleriet FI
Hello Johanna!
Thank you for leaving us a review, it is very helpfull for us.
I am so sorry that you are unhappy with your shopping expierience with us. This is not how we want our customers to feel. We experience a very high pressure right now, therefore the longer responding times. The phone is always open Monday to Friday from 08-17.
I can see that a service agent has contacted you and helped you regarding your order. Don't hesitate to get back to us if you have any further questions.
I wish you a nice day!
Kind regards,
Sandra
i ordered a dining table and never…
i ordered a dining table and never received the legs. After multiple calls and emails i still haven’t gotten any response on when the legs are coming.
August 15, 2023
Reply from Nordiska Galleriet FI
Hi,
I'm really sorry to hear you aren't happy with your order and experience. I can see that you are in contact with our customer service, and I will make sure they contact you as soon as possible to solve this issue.
Best Regards,
Anna
Nordiska Galleriet
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Sent a wrong address
Sent a wrong address. I ordered to Espoo but it came to Kamppi. My account address 00150 is not even close to Kamppi either. I had to spend too much time and physical effort to take the parcel. The delivery time was way longer than what it said in the description. Quite disappointed about your service.
October 30, 2022
Reply from Nordiska Galleriet FI
Hi Jinhee,
Thank you for your review! I'm sorry to hear about the difficulties upon delivery. Please contact us at help@nordiskagalleriet.fi to have a Service Agent help you.
Have a nice day!
Best regards,
Nordiska Galleriet
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