NordVPN Reviews 

Renewal price was very high. Will think twice before renewing again

Beware of automatic renewal price increases.

My yearly renewal for 2026 was double the previous year. When I followed up to cancel my subscription and request a refund they offered me an additional 3yrs at no extra cost which was a reasonable per year renewal.

This is a shady business practice, charging a ridiculous price and only correcting after your customer follows up to cancel.

Although the service itself is fine, I will not be renewing my subscription.

Excellent service, especially for new subscribers. Easy with good renewal deals. I've been a subscriber for 6 years.

I've been with Nord for quite a few years , my subscription was auto renewed and the most expensive option was chosen. I only noticed the auto renewal options was on when I logged into nord to renew my subscription , somehow it was on, I normally make sure to cancel auto renewal as I like to choose the subscription at the time of renewal. I couldn't get a refund and the chat bot is next to useless. So this will be the last year that I use Nord as I find this behaviour unacceptable.

Goodbye Nord , you won't be getting a single penny out of me in the future.

With or without it it seems I get a lot of spam and a lot of advertisements I’m going to try express on my next renewal

I had a billing issue with my automatic renewal. Customer support was quick to help, and instead of just a refund, they offered me a much better deal for the coming years. I'm very satisfied with how they handled it.

Don't understand why automatic renewal is double the price that if you renew manually. I would believe that long time customer should be treated much better.

I had an issue with an unexpected renewal charge, and although it took a few days to resolve, I am very satisfied with how the NordVPN support team handled my case.

Every support representative I interacted with was polite, professional, and kept me updated throughout the process. They responded promptly to each of my emails, investigated the issue carefully, processed the full refund, and even provided a special discounted offer for a new 2-year + 4-month plan, which I have now purchased.

What impressed me the most was their consistent communication and willingness to find a fair solution. Good customer service is not about never having problems, but about how those problems are resolved. In my case, NordVPN handled it very well.

Thank you to the entire support team for your patience, transparency, and excellent customer service. I am happy to continue as a NordVPN customer and would confidently recommend their service.

Using NordVPN from a country with strict internet restrictions can be incredibly challenging. However, thanks to the help and support of the NordVPN customer service team, I was finally able to resolve my subscription renewal issue.

I would especially like to express my sincere gratitude to the two support agents who kindly extended my service time while I was trying to solve the problem. Because of their help and understanding, I had enough time to complete my renewal successfully.

Thank you so much for your patience, professionalism, and outstanding support. I truly appreciate everything you did for me.

Thank you, NordVPN team

Nord VPN is a subscription trap. A first TWO year subscription from April 2024 until July 2016 cost EUR 128,30. In June 2026, renewal for a ONE year period was priced at EUR 179,88. Three weeks before due date, the costs for a ONE year subscription rose to EUR 214,06. I initially failed to switch off the automatic subscription renewal option, trusting that raises would be reasonable. In the present case, Nord VPN raised the initial subscription price within two years by 334%. I feel this is serious a rip-off. Company untrustworthy.

UPDATE: NordVPN responded but addressed nothing specific. For anyone reading this: I am paying €181.35 per year on auto-renewal. Logged into my own NordVPN account, they offered me a better plan for €77.88 per year. Check your own renewal price right now.
NordVPN told me the lower price exists "to allow customers to test our services." Then they offered it to me, a customer of 9 years, on my own account page. When I asked for a refund of the difference they stonewalled me for weeks and are now saying "processes are running."
€313.34 still outstanding. Ticket #21182220.

Original: Avoid this company. What they are doing is a scam, and I have the proof.
I have been a customer since 2017. My first subscription was around $96 for two years, roughly $48 per year. By 2022 it was €83.93 for two years. Now I am paying €181.35 per year, more than four times the original annual rate, with no clear explanation and no consent.
I paid by direct debit, which meant I never actively approved each payment. I only discovered what was happening when I noticed an unfamiliar charge from a company called Moonflash on my bank statement. The charge appeared as "Moonflash," a name I did not recognize. Fitting, since "to flash" someone means to con them. NordVPN knows exactly what they are doing. Direct debit customers are their easiest targets.
Here is the part that shows exactly what kind of company this is: I logged into my own NordVPN account, clicked on my subscription, and NordVPN offered me a Complete plan at €77.88 per year. That plan includes everything I have and more. I am paying €181.35. As a loyal customer of 9 years I am being charged more than double what anyone signing up today would pay. On their own website. For a worse plan. I have screenshots.
When I raised this, NordVPN told me the higher renewal price is "the actual price for our services." They also said "a lower initial price is available to allow customers to test our services." Both claims are false. Their own website offers existing logged-in customers the Complete plan for €77.88. That is not a test price. That is the real price, available to anyone who simply signs up again instead of renewing.
They also claimed no services were added to my plan and that the name change from "NordVPN plan" to "Standard plan" was just a rebrand. They offered no explanation for why the price jumped from €131.99 to €181.35 at the same time.
When I complained, they stonewalled me for weeks. They refunded one year only after I threatened SEPA disputes, ACM and ECC complaints, and public reviews. The other two years they refused, hiding behind a 30-day policy.
NordVPN is currently facing multiple class action lawsuits in the United States for exactly this practice. It is not a coincidence. It is a business model designed to overcharge customers who trust them and hope they do not notice.
Do not give this company your credit card.

Service has been fine but the renewal prices are absolutely extortionate:

July 19, 2024. 2-year Ultimate plan £134.40.
July 5, 2026. 1-year Ultimate plan £264.82

The auto-renewal was turned on (by default) and the money was taken for the renewal. As this isn't my first subscription they claimed I couldn't get a refund.
I contacted support and they said "check your email - you should have had an email with the renewal price increase within the last 30 days"!
I quoted the UK's consumer "14‑day cooling‑off period (distance selling) laws" (which applies to digital services) and managed to get a refund.
My advice - turn off the auto-renewal!
I really don't like these sorts of bad selling practices!

I have been very happy with Nord. I have recommended to many of my friends. The thing that I am not happy with is that the longer you subscribe to Nord vpn the more it costs. I have removed the the auto renewable because of the problem of continue to increase the amount the longer I use it. The old customers should at least have a renewal amount this same as new customers. My account doesn’t renew until Jul 16,2027. I removed the auto renew because of the longer you gave it the more it costs. There is something wrong with this picture. I would appreciate you looking into this problem.

My experience, happy long time customer . But got signed an automatic renewal that I didn’t consciously sign up for. The customer service team at Nord VPN answered my request to cancel, I would recommend to anyone who wants a VPN. Works flawlessly!

In 2025 I was looking for a VPN product. NORD VPN came highly recommended so I purchased it. It cost me NZ$211 for a 2 year VPN only plan. It did just what it said on the box and has been fabulous. The product was up for renewal in 2026 and I was shocked when I was charged almost NZ$400!

On investigation, it transpires that NORD had also charged me for an antivirus programme I never requested. Having contacted them for a refund for the additional product, I was directed to a customer service representative called Nelson. I realised having finished our chat that I had been fobbed off. I was unable to access any refund process and it screamed scam!

I am always the first to praise a company when they do well but it's just as important to review bad experiences. I had hoped that NORD would understand their error and refund the unwanted product. But given my initial experiences with NORD to resolve this issue, I would certainly not be recommending this company.

If you were to purchase from them, do not opt for autorenew and save your payment details. At least there is no way they can charge your credit card without warning for a product you never authorised.

Following on from the above. Please read on!

Today, I have spoken to Jovan, James, Jovan again and finally Marlo. My perseverance finally paid off. Despite being given links early on to a refund page that didn't exist, I was instead redirected to their sales page where I could buy another plan, Marlo listened and came to the party. He didn't fob me off with a link I needed to follow. He did what noone else would or could. He agreed that I was well within the 30 day refund policy, I was 5 days in and he expedited the refund his end.

I have lost count of the total number of hours I spent trying to resolve this issue but Marlo was able to resolve everything in a few minutes. Whildt this is incredibly frustrating, I want to thank Marlo for his exceptional customer service and helping restore some faith in NORD. His ability to listen and help a dissatisfied customer find a solution through listening and going above and beyond offering a blanket script and washing his hands of the situation, makes him stand out as an employee and he needs a pay rise.

I have now received my refund and true to my word, I will now go about purchasing the NORD VPN plan as originally planned. So NORD gets a sale and their consumer gets the product they wanted in the first place.

Had NORD's post sales processes been more transparent and easy to follow so that a refund could have been expedited much quicker and all staff had been as helpful as Marlo, I would have given 5 stars as the VPN product itself is great. Because of the time it has cost me and stress it has caused, I can only give it 3 stars. But there is room for improvement.

Hopefully the feedback to make the site more customer friendly has been fed up the food chain and changes are implemented. This will definitely make NORD a more customer focused business and will attract more custom.

Thank you Marlo for going above and beyond and making this possible. It is genuinely appreciated.

Had a real proble to sort out about a renewal charge made in error. Octavio got on the case and after some searching found an old account and sorted it all out including a refund. All was carried out with great comms and professional approach

The initial product I went with, the VPN, has been fast, reliable, and works from essentially everywhere, including places like hotels that try to block it. The enhancements that have been added over time have been great, including the malware protection, it does a great job on threats and tracking cookies/bugs. I also was a direct Incogni customer and decided at renewal time to bundle it with NordVPN, the transition was seamless, with my account staying the same, just the payment changing. Support has been great, especially staying on a problem until it is solved, and they keep context across agents, so you are not re-explaining your problem to each new person. Their bot is quick to get you to a person when it can't solve the issue.

Arriving at a satisfactory renewal price.

The automated AI was not very helpful, so I asked for a human (I'm not convinced I got one), but I presented some facts in contesting a renewal price nearly 4 times my prior renewal. The "human" (Renata Estrada) gave me a link with a special coupon code which more than satisfied my negotiation/inquiry. However, after submitting my payment the website presented a 404 page (page not found). Renata checked my account and told me the payment had gone through, which I was able to verify under billing in my account.

i was with Nord for a couple of years and it came up for renewal to my registered email as it had been two years, i tried to access my account but the authenticator number would not work so i tried the 10 rescue codes you get to no avail. Contacted them from the email they had sent numerous reminders to about renewal with price saying i could not access my account they wanted the date of my last bill and amount i couldn't find it in amongst my 1000 emails since purchasing - i sent the email they had sent me asking me for renewal it went back and forth they would not let me into the account , great security but really in the end i cancelled as they wouldn't let me in the account as they thought i was scamming but then let me cancel subscription, will i be back to nord not after that palava. im all up for security but really i was responding from the email you were sending reminders to, you could of asked my date of birth and billing address or something else.

I have been a NordVPN customer since 2021 and was generally satisfied with the service itself. Unfortunately, my recent renewal experience was very disappointing.

My latest subscription was a 2-year plan purchased for €125.38. Shortly before it expired, I discovered through PayPal that NordVPN intended to renew it for one year at a price of €214.06. This renewal price was substantially higher than my previous subscription and came as a complete surprise.

When I contacted support, I was told that a renewal notification had been sent 30 days in advance. After my first contact with NordVPN on June 13, I immediately checked both my inbox and spam folder but could not find any such email. During the subsequent correspondence, older spam messages were automatically deleted by my email provider, so I was no longer able to verify whether the message had ever been filtered there.

The support staff remained polite and responsive. However, I found the communication confusing, as I received inconsistent explanations during the discussion, including one response that referred to an unrelated notification before later being corrected.

While the VPN service itself worked well, I was disappointed by the renewal process and the very high renewal price. As a customer since 2021, I expected greater transparency and a better experience for long-term customers.