NordVPN Reviews 

Continual drop out of internet every time try to use a service must change location to another region so inconvenient, time consuming and annoying it is preferable to have no VPN and delete the app.
Automatic subscription renewal and no way to contact Nord for cancellation of service or refund.
NOT RECOMMENDED.
I AM CURRENTLY WAITING FOR SUBSCRIPTION TO EXPIRE AND FIND AN ALTERNATIVE COMPANY FOR MY VPN SERVICE PROVIDER
I WILL NEVER ENDORSE NORD VPN

The don'stop the renewal, and the steal from your credit card until aware of the charge in your banck account. Then they don'reund.

Nord VPN is a very reliable product, no noticeable performance delay and easy to use. I believe that I have been using it since 2022. I do not remember ever having to call for tech assistance. Once I called for assistance with subscription. I was assisted promptly and also got a special discounted renewal price. I am very satisfied !

When traveling a couple of years ago, Nord VPN was indispensable for connecting to various hotel wifi and other things securely. I haven't used it and my renewal was coming up.

What impressed me extra and lead me to write this review was them notifying me of a forgotten upcoming renewal after my last 27 month payment was running out. The site made it easy to cancel the renewal too, without dark UI patterns or making me contact support. So they get extra points for that.

Next time I need it, I will go with Nord again.

NordVPN automatically charged my card for a Dedicated IP add-on subscription, despite my main VPN subscription having already expired.

When I contacted customer support to report that the Dedicated IP was not working, the agent confirmed two things:

1. The Dedicated IP was not functioning specifically because the base VPN service had expired.
2. A Dedicated IP is completely unusable without an active VPN subscription.

Even after the support agent explicitly acknowledged that I was charged for an add-on service that cannot physically function on its own, NordVPN flatly refused to issue a refund for the charge. Instead of fixing the issue or offering a reasonable solution, the agent repeatedly hid behind fine print and terms of service regarding (HIDDEN CHARGES)

Taking payment for an add-on service that is rendered completely non-functional by their own system design, and then hiding behind auto-renewal policies to refuse a refund, is an unacceptable practice. Extremely disappointed with the support and rigid, unfair billing rules. Avoid auto-renewals with this company.

PROS
Just works as it should.
No drama!
Excellent interface and extra features.

CONS
More Expensive than the others.
NordVPN’s first-year price is competitive, but its renewal price is higher than Surfshark, PIA, Proton VPN, and Mullvad.

For one person or a small household, I would choose NordVPN only if you can obtain the first-year price and set a reminder to cancel or renegotiate before renewal. At $65.88 initially, it is reasonably priced; at $139.08 annually, it becomes difficult to justify unless you particularly prefer NordVPN’s apps, speed, server network, or bundled security features.

I received a receipt from NordVPN which didn't reflect what I was expecting for the expiration date for my purchase. I contacted NordVPN customer support to resolve. Within the same day, the representative (s - because their were several that responded back each time I inquired) responded in timely manner and answered my question. They've also showed the correct renewal dates. A thumbs up.

Beware of NordVPN. It has become a predatory company concerning the renewal of subscriptions. I was a client since 2018, and the yearly subscription price did not change significantly. This last sunday, 13th September, I received a PayPal email informing I was billed 184,35 euros for a one year subscription, almost double of what I was paying. Outrageous. I immediately canceled the auto-renewal and now I am trying to not be charged that outrageous money. Hope this warning is helpful. This company is no longer to be trusted. UPDATE: On 16th September I received a full refund from Nordvpn. That was the correct thing to do, at least that is a positive sign from Nordvpn. Time will tell if the company is in the correct path or not.

There was no prior notice of the renewal, and the new fee is 60% higher.

I mistakenly missed the fact that my subscription was due for monthly renewal. However, I did not receive any email notifying me of the renewal, nor did I receive an invoice or any other communication regarding the upcoming payment.
I originally activated the service in August because I only needed it for a few days, and I paid €29 for the service. Today, I was charged again for another month, which I do not need. I contacted customer service to request a refund, but I was told that a refund could not be provided.
I find this extremely disappointing, particularly given the lack of transparency around the renewal and the fact that I will not be using the service for which I have now been charged.
I have asked them to reconsider their decision and issue a refund for today's payment. I hope they will reconsider and resolve this matter fairly.
After few weeks the company have decided to reconsider my request of refund and they have accepted it, I see this as a good approach with customers. Thank you.

Awful! Awful!
It was good at the beginning a couple years ago. However I will not recommend them today! It has slowed down the connection on and off more so this past year and sometimes I had to turn it off temporary to get the speed back. I needed to login to my account recently but lost the PW, so I needed to reset the password. Their site said a reset link had been sent and I never received the link after several trials. These are basic stuff and their system can not even get that right. At the moment I as not able to login to my account.

They tried to charge my subscription almost a month ahead before the current subscription ends. I never selected auto renewal. You are put into auto renew automatically without knowing. I planned to cancel them and they have charged me already before the current subscription ends. They get you to sign up for the initial discount price and then secretly get you on auto renew and then charge you a lot higher price way before the renew date to get your money and you are forced to be locked into another year.

Incentive? Not going to happen. I am as fair as I can be. I scored a three . When I renewed my subscription, the next day the app kept securing my computer. I got hold of NordVPN and they told me to do things on my end to fix it. I tried. It didn't work. You got a three because, right away, you put it on me to fix it. I haven't done anything. It renews automatically to me. It was definitely on your end when you hit the button to renew the subscription. I ended up turning the visuals off so I didn't have to look at it. I assume it's still doing the same thing. You took your time getting back to me because it's now a distant memory for an old man. And now you want the date of the experience. It was the date it renewed. I Don't KNOW the exact date, but you do. Something else you are putting on me. Take your blame and fix it, Please. Thank You. New Chat: I see you are still putting it on me. You have emailed me FIVE TIMES in a few hours, and you want a ticket ID or an ID ticket. I opened my NordVPN app and contacted you through it. I don't know anything about a ticket ID. The attitude is pretty amazing toward a Client. Did you get the date of renewal. That's the date of the experience. DO NOT send me five emails. That is rude. ONE will do. Thank you. PS I will look in the app for an ID Ticket although I imagine you can pull that right up too. I clicked on Profile and then clicked Help.

My main reason for the poor review is the really scummy and egregious subscription practices. They know exactly what they are doing by giving 90% off and then keeping auto-renewal on at a stupidly high price. But on top of that, there are main other reasons to avoid Nord:

- The Windows app is absolutely atrocious. Struggles to connect, sometimes does not auto-connect, no option to exclude countries, kills your adapter upon disconnecting and takes up way too much RAM.

- The mobile app does not have obfuscated servers.

- Dark Web leak monitoring just sends pointless alerts with no info attached.

- Intermittent ping spikes and packet loss make gaming feel awful.

- Obfuscated servers are slow and don't even get around most sites.

- General performance and website loading has slowed down dramatically.

I think I will be moving to Mullvad or Proton. Nord clearly do not want to retain users or provide them with basic satisfactory experience so I am leaving as soon as my subscription ends.

You only avoided a 2 star because of decent upload and download speeds and router tunnel capabilities.

Edit: Just dropped this to a 1 as I have just noticed the fake reviews from the same "NordVPN Customer". Shady company.

I purchased a 2 year plus subscription over a year ago.

I was very disappointed to find out that they are now offering a cheaper plan with far more features, yet they have decided to not make those features available to existing subscribers despite the fact I bought a more expensive subscription!

This is a really bad business practice, and its really seems to serve no purpose other than taking your existing customers for granted because they already paid.

You will find behaviour like this makes customers look elsewhere come renewal time.

I've been a Nord VPN customer for several years now. Mostly it's been a good experience and even reaching out to tech support has been fairly decent. What I hate is seeing the price continue to go up in price yearly. Instead of a loyalty rate, it's high. And only when their ai sees my renewal date come close do they reach out with a price that I can justify. Maybe don't play games and give us the price we want.

Hi, I bought 1 month of NordVPN while on vacation in July. Then I was charged for another month in August because the default setting was on auto-renewal (predatory e-commerce tactic). There was no usage as holidays were over. As soon as this 2nd month was charged I reached to Nord Support and they told me this is part of contract and I should have known better. Refund was refused.

I used NordVPN once several months ago and was unknowingly placed on a very expensive auto-renewal plan ($18.69/month). I have not used the service AT ALL for over 4 months.

When I realized the mistake today and contacted support, the agent (Santiago Méndez) flat-out refused to offer any goodwill refund, even for just the most recent charge despite my zero usage. He initially refused to even escalate my case to a manager, claiming he was "fully capable of assisting me" by simply saying no. Only after I insisted did he finally open a ticket for a supervisor.

Other companies I've dealt with have shown basic understanding and refunded at least the last month for an honest mistake with zero usage. Extremely disappointed with the lack of flexibility and human decency. I will update this review if management actually resolves this fairly.

My question was answered regarding my up coming renewal charge..

Charged 178.36 EUR on July 5, 2026 for an auto-renewal I tried to cancel (their site had technical errors). On July 23 support promised a refund "within 1-2 business days". It never arrived. On August 4 they admitted in writing: "the refund attempt has failed" (ticket LL323X-3XXKW). Since then: silence. Six weeks, an acknowledged debt, zero euros refunded. I have now requested a simple SEPA bank transfer. I will update this review if they finally pay.