NordVPN Reviews 

Purchased one month subscription and immediately disabled renewal option. However, after 7 month, when checking my bank account, accidently found out that they have been charging my account every month without sending any notification email. When contacted the customer service, I was told that the renewal option was on and the charges are not refundable. Scammers are everywhere nowadays!

Terrible paid £70 approximately for two year Servive via PayPal and only found out two years later and before the end of the subscription that Nord had taken £125 approximately from my PayPal account as they set up auto renew without telling me no email reminder nothing and now Nord won’t refund me whilst I have a PayPal dispute ope, they want me to close the dispute losing all my buyer protection before they will refund me ! Disgusting behaviour. Nord didn’t send any email reminders as they have stated below they have had multiple emails from me and said they will only refund me if I close the PayPal dispute on more than three occasions and they also have a PayPal ticket that they are ignoring,. Nord vpn also refused to give my money back until I cancel the PayPal dispute and on top of all that sent me a letter saying I have 7 days before renewal, yet they took the money from PayPal before this date- ridiculous customer service and a rip off, there literally trying to steal my money and making it impossible to get a refund

SWITCH AUTO RENEWAL OFF NOW!
SIGNED UP FOR 2 YEARS $90 HAPPY WITH THEN AUTO RENEWAL $230 FOR 1 YEAR NO WARNING JUST TAPPED INTO ACCOUNT ,MISSED TRANSACTION 30 DAYS
APPARENTLY CLASS ACTION IN STATES ARE NOW UNDERWAY WITH 200% MARKUP FOR POOR UNSUSPECTING PEOPLE LIKE ME BE WARNED

After a 2-year plan, they charged me over €200 for the renewal — more than double the original price — with zero warning. Now I can't cancel, I can't get a refund, and customer support is completely useless. Stay cautious!

Service was fine because I didn't notice it. Switching between national VPNs was fast and easy.

Subscription renewal was a defrauding and one-way nightmare when they auto-renewed at about 250% of their advertised price at that moment on their website. (VPN advertised at USD$63./yr but they billed me USD$151.) There was no advance notice. There is no cancelation option on their website, nor a phone number or even email address. It was only resolved for me by my credit card company (team AMEX!) when Nord didn't respond to them, either.

My auto renewal is off in my Nord VPN settings yet $283.36 AUD was deducted from my credit card on the 15th June 2026 without authorisation. Please pay a refund asap. My email has changed but I cannot change my account email! Thank you. Paul McLaren

After reading all the review I signed up now whilst using on my iPad or iPhone my mail will not work tried all the advice on the chat to no avail
Do not buy it and cancel your renewal

Woke up for my early shift today & saw that a renewal payment for NordVPN & Pass had been taken. Don't think I saw a reminder email that it was coming up, but I've been that stressed recently that I likely wouldn't have remembered even if I did.
Panicked I messaged Paddle the company that deals with subscriptions/payments for Nord & they weren't able to process anything. So I went straight to Nord & was able to speak with an agent easily & quickly. That agent was Claudia Ferrán. Succinctly they looked up that I was able to get a refund & was even kind enough to let me know I could download a CSV file of all my passwords & etc from NordPass & not lose that data. Thank you Claudia!

I have been using NordVPN for almost a year now and have found it to be excellent. I bought the basic version off Amazon which cost £30.00. When I set it up I saw the eye watering renewal price and made quite sure I did not set auto renew! I have just bought another year via Amazon for 1/4 the Nord price. Simple enough to redeem the code and it adds a year on to the renewal date and saves a fortune.

Having got my moan about auto renew out of the way, I have nothing but praise for Nord. I use Linux and anticipated problems setting it up but it was really straightforward. When away I use a 4G router sometimes and Nord worked fine until I bought a new router. With the new router web pages would not load and all the "fixes" I found online didn't work. I contacted Nord customer support which indicated that I should get a reply in 24 hours. I actually received the reply in half that time from a knowledgeable and helpful member of the support team and my problem was solved! Thank you Xenia!

Overall I can highly recommend NordVPN as a product and for the customer support.

I had a problem with the renewal on my credit card. The chat support promptly assisted me and solved the problem flawlessly. Thank you again

I am writing this to expose the completely deceptive, non-transparent, and fraudulent billing practices of NordVPN. I have been a loyal customer since 2022, but my recent billing cycle is an absolute scam.I was hit with two separate, unannounced charges totaling nearly $232 for a single year of service. When checking my billing history, I was shocked to see my 1-year standard VPN plan was charged at an outrageous $149.88. When looking at their public pricing, a standard year averages between $60 and $100. NordVPN has secretly bundled unauthorized extensions like "Threat Protection" and "Dark Web Monitor" into my account without my permission to inflate my bill by an extra $50–$90. I never signed up for these, nor was I ever sent a notification email regarding this massive price hike. To make it worse, they split my billing and charged me a separate $81.48 for a single year of a Dedicated IP. My previous Dedicated IP plan was $78.96 for TWO YEARS. They cut my plan duration in half and doubled the price without warning.Paying nearly $232 a year for a VPN is insane, especially when the service is completely broken. The Dedicated IP I am being overcharged for was constantly detected by websites, defeating its entire purpose. It continuously clashed with my network settings to the point that it knocked out my internet entirely, forcing me to take my computer to a professional technician to repair the damage NordVPN caused.When I contacted customer service to do their due diligence and rectify this by adding credit or a free year to my account to compensate for this broken service, the lazy support staff told me to "just cancel." They do not care about customer retention at all.Consider this a formal notice: If a senior manager does not immediately look into this account and rectify these fraudulent overcharges by issuing a free year of both the standard VPN and the Dedicated IP, I am canceling immediately. Furthermore, I will be filing a formal complaint for fraudulent and deceptive business practices with the Federal Trade Commission (FTC) and initiating a total chargeback with my bank. Consumers beware: NordVPN will quietly manipulate your billing tiers and rob you blind upon renewal.

Very disappointed. In 2024 I paid £80.35 for a two-year subscription. Then on 7 May this year £133.78 was taken from my account for a one-year renewal.

Paying significantly more for one year than I previously paid for two years feels unreasonable and was an unpleasant surprise. I have requested a refund and cancellation of my subscription.

The product itself may be fine, but this pricing and renewal experience has left me very unhappy.

I woke up to find a $350 charge for a renewal and no way to cancel a "renewal". Not only is this an outrageous amount to pay but then to claim that because it's a renewal you can't have a refund is fraud imo. Go elsewhere.

I paid for services over a year ago and was unhappy with the product. Internet was always very slow anytime I had the VPN active. Because of this, I haven't renewed the service in two years. Then, two days ago, I was randomly charged $100 for a 1 year renewal and their policy supposedly is no refunds for renewals... Customer service is a joke and they don't even have a BBB account to resolve these issues with. SCAM

Super helpful & completely resolved the issue I was having with a renewal offer

I've been using NordVPN for almost a year, and it has been excellent. Fast connections and I can use it on all my devices. Today, I contacted customer support, and Agent Luis was knowledgeable and helped me through all my questions related to my upcoming renewal in July. Thank you!

They won't send any notifications about the renewal and even if you didn't use the service after the renewal they won't give you any refund. Horrible. Ticket id 21001291

I did not authorize an auto renewal and was charged for it. The price on the 1 year auto renewal was $160, I previously paid about $75 for two years of service. That is dirty business

** update - refund was granted ”as a one-time exception and gesture of goodwill” and I was asked to reconsider this review. However, in this situation the refund should not be a one-time exception. Therefore I will give two stars instead of one.**

I canceled my NordVPN subscription through Apple/iPhone settings and believed the subscription had ended.

NordVPN’s own billing page also showed:
- “Auto-renewal OFF”
- “Expired”
- expiration date May 13, 2026

Despite this, NordVPN still charged my card through a separate direct billing system. The charge did not appear in Apple subscriptions or Apple’s refund system.

I contacted support and explained the situation. Refund was denied.

Edit:
"This post was immediately falsely flagged as defamatory. The reply from Nord was posted after the defamatory claim was rejected. Just stating the facts of the timeline from my end.

The reply from Nord sounds nice, but I would love for them to show me reciepts of my notice for automatic payment! I did not receive any that i could find to the best of my ability. Upon searcing online, this practice of hidden autorenewal seems to be a common issue expressed by users on Reddit and those who are engaged in a Class Action Lawsuit against Nord"

Original Post:

I was charged for an automatic NordVPN renewal that I did not expect and do not believe was clearly communicated at the time of billing.

I did not receive adequate advance notice of the renewal charge, and the subscription was renewed at a price I was not actively expecting or consenting to at the time of renewal. As soon as I noticed the charge, I contacted NordVPN support to request a refund and cancellation.

My refund request was denied, despite reaching out promptly after the transaction and not meaningfully using the renewed service period.

The main issues I experienced were:

lack of clear and timely renewal notification
automatic billing without what I consider informed consent at the time of renewal
refusal to provide a refund even shortly after the charge
limited flexibility in resolving an unexpected renewal

I am currently escalating this through consumer protection channels and my financial institution due to the refusal to refund a recent charge.

I hope the company improves transparency around renewal notifications and makes cancellation/refund processes more straightforward for users in similar situations.