NordVPN Reviews 

I signed an abonnement with them 2 years ago. It was 1348 SEK for 2 years for a VPN service.
It was automatically renewed this year with doubled price and only for 1 year. And it also seems like all of a sudden I had to pay for a "Ultra package" (there is no information that I could find on what the package includes on their homepage). But it was more than I ordered since I only wanted VPN service.

Great product, very user friendly for tech noobs like me. Had to mark it down for sneakiness - had my bank account direct debited a few days ago without any reminder notice that my subscription renewal was coming soon. Not very nice, quite disappointing. Rest assured I will be keeping a VERY close eye on next year’s renewal date and will probably cancel, based on this.

I agree the product is easy to use, fast, and effective. However, I do not like the way the auto-renewal executes well before the end date for service and I was charged a crazy expensive price for the auto-renewal. You have 30 days to cancel after renewal for a refund. Shortly after my renewal date I logged in, and was shocked by the renewal price I was charged. I went to cancel and get a refund, and I could not because the renewal had been charged weeks before my renewal date. You can not speak to a customer support person, only chat. The chat agent only pointed me to terms of service and said nothing could be done. I messaged the chat agent that I was looking at NordVPN prices about 1/4 of what I was charged for auto-renewal, and it didn't matter. That needs to be fixed.

The product is reasonably good but the customer service is absolutely the worst.

They charged me VAT despite it not being applicable. It took 2 rounds of emails and one month for them to refund the amount.

But the awfulness only began there. They cancelled my account's auto renewal and didn't inform me of this. I asked about another issue and that's when I was told that I'd need to open another account to avoid incorrect billing.

They keep sending idiotic emails with offers for their 2 year plan. These come even if you unsubscribe.

Overall, just a terrible experience. They have a huge brand presence which led me to think they're reliable. But it's been a joke dealing with them.

Didn't tell me it was automatic renewal. So when i saw moonflash Ltd not nord VPN had taken money through my PayPal I disputed it with PayPal which PayPal awarded them 133 for the year I was told that because I have disputed I won't get any servise until they have been awarded the money which could take months..so now ive chased it up apparently I had 30 days to renew the servise which has expired now of course..so basically now im out of pocket with no refund or servise..very nice.

Why are you relying with more BS when you full well know you was rewarded by paypal because of the subscribtion that i was un aware off ?? About Have a word with paypal jokes.pay pal said awared in sellers favour so where has the money gone can send a picture if you want no problem.

Got the vpn for a month to be used in djibouti. Did not work properly. All social did not work. Calls were legging ect. Took out the a month so I could use it like... wel you know a month.... and they do by default auto renewal. Send them a message that I wanted to cancel and get my second month back as a refund. No support just the standard bullcrap that our policy.

Never again

I checked that my auto-renewal was deactivated and as I left the website thinking this was all done, they charged me for another month and claim to not be able to refund me as my first purchase was over 30 days. They also said my auto-renewal was on but I literally checked 2 hours before and it said it was deactivated. Their customer service is as useless as the AI chat (seriously they just copy paste answers and have no sympathy whatsoever!!) and I will never purchase with them ever again!!!!

They automatically turn on subscription renewal, even if you have turned off these settings previously. They also make it impossible to find from the app and the phasing is highly misleading.

I've been a customer of NordVPN for about 7 years now, always good customer service, and perfect integration. I've tried a lot and currently have NordVPN, NordPass and NordLocker (desktop and mobile) and everything works fine and without any problems. Only twice i needed customer support for two specific issues (changing email address and confirming renewal options for subscriptions) and both times they answered my questions without problems. This last time i was helped by Patricia Larrea, whom i thank for the speed, niceness and completeness of answer. Thanks NordVPN Team! :)

ATTENTION!!!

Automatic renewal without clear notice at NordVPN.

I never used the service, yet I was charged for over 5 years, totaling more than €700.

As soon as I noticed, I immediately contacted support. At that point, I was only slightly outside the 30-day refund window.

I specifically requested a refund for the most recent charge — the one that was just a few days beyond the deadline.

Unfortunately, there was zero goodwill. I only received standard, copy-paste responses with no real willingness to help.

Very disappointing experience when it comes to customer support and long-term customers.

Be careful with subscriptions and automatic renewals.

Update:
I want to update my previous review. The customer support team reached out quickly and handled my case in a very professional and helpful way. The response time was fast, and they were willing to review the situation and find a solution.

I appreciate the effort and the level of support provided. Thank you for taking this seriously.

I contacted NordVPN support about my auto renewal that happened while I was on vacation out of the country with limited internet access. The renewal of my plan for 1 year was priced much higher than my previous 2 year plan. After discussion by chat of my concern, I asked for a live agent. Teresa leon was the agent I chatted with. She was very understanding and helpful. She extended my current renewed 1 year plan to 4 years at no additional cost based on my concerns. I was very satisfied with the offer and their VPN product. I would recommend their reliable VPN to anyone.

!! WARNIING !! After one year of 'very rocky' NORDVPN service it was time to renew, but pricing renewal pricing was outragously high.

PLEASE take a moment Google just two words:
WALMART NORDVPN

WALMART sold me a "One Year Subscription" and quickly provided a receipt, a link and a very long password! After almost 40 minute ID session and setup NORDVPN FINALLY reset my account (4/4/26).

On 4/7/26 NORDVPN TERMINATED my Membershiot saying "WALMART" is "NOT an Authorized Seller" and my WALMART issued Account and Password is fraudlent!

WALMART "Support" responded with great interest and tried several phone calls to NORDVPN as I stayed on the phone, but NORD answered none.

I have a long transcript of my NORDVPN 'Chat' where NORD SPECIFIES that "WALMART" is NOT a NORDVPN Delar or Agent, YET AS OF TODAY WALMART continues to sell PHONY NORDVPN Memberships!

PLEASE KNOW THIS IS A SCAM and both WALMART and NORDVPN are ripping off TRUSTING clients! PLEASE DON'Y get ripped off!

Anthony C.

After getting a renewal notice from NORD I reached out to them and communicated with a BOT. There was a miscommunication and I ended up paying twice for similar services. When I reached out again and was connected with a real person, Santiago, the mistake was quickly resolved. Thank you Santiago!

Service is fine, but watch those auto-renewals. You have to sign in again to get the discounted renewal price otherwise it renews and you get stung for the standard price.

Had an issue with the renewal of my subscription. A quick and adequate solution has been provided. Good customer service.

Shady tactics, automatically signs you up for auto renewal then denies a refund when you realize. “30 days money back warranty” is for initial payment only. Also buries cancellation in the website and sends you to AI customer support.

EDIT: gave me a refund after I posted this.

Aside from not working very well (I'm having problems with blocking in a lot of websites), today I decided to check how much was left on the two years I paid for and realized it was automatically renewed in January. The outrageous thing is that they charged me over €155 for just one year, when I previously paid €93 for two years. Bunch of thieves! As soon as this contract ends, they can all go their separate ways; they won't get me again. Friendly advice: turn off automatic renewal or they'll rip you off like they did me.

Edited: They're not offering me a solution; they just recite the terms of service and act like nothing happened. Never again.

Aparte de no funcionar muy bien (tengo problemas de bloqueos en un montón de páginas), hoy me ha dado por mirar cuanto me quedaba de los dos años que pagué y me he dado cuenta que había renovación automática y me ha renovado en enero. La canallada es que me han cobrado más de 155 euros por solo un año, cuando antes pagué 93 euros por dos años. Manga de ladrones, en cuanto acabe este contrato se pueden ir por ahí, que a mi no me pillan más. Consejo de amigo: desconectad la renovación automática o os la meterán doblada como a mi.
Editado: No me ofrecen solución, me recitan los términos de servicio y se quedan tan anchos. Nunca más

I had an issue with the VPN service not meeting my usage needs, and the support team handled my 30-day refund request quickly and professionally. They responded promptly, answered all my questions clearly, and processed the full refund without any hassle. The auto-renewal was also cancelled immediately, and I was kept updated throughout the process. Even though I decided not to continue using the service, the customer support experience was top-notch. Highly recommend NordVPN for their reliable and customer-first service.

Use this service for one month, signing up for a monthly subscription and it was an absolute nightmare.

As soon as the first renewal came up it was issue after issue, I paid for the subscription, but was showing on my account that my plan was inactive, queue tech support blaming everyone but themselves until I finally proved I had been billed, and they reinstated my account.

The next day I was billed a second time, as different monthly rate than the one I paid the day before.

So in one month I dealt with incorrect billing, inconsistent service, unhelpful support team, and shady vague pricing.

Needless to say I cancelled and will use another provider going forwards

My subscription was silently prolonged and I tryed to cancel it several times and never heard back. Now I pay €265 for one year subscription, but if you take a new subscription, you get: 2 years, more functions, and a gift card for €30 for €200!!!!! That’s almost €100 cheaper and twice as long!