Fast response when problem occured & support team diagnosis problem effectively even upon shifting duty. (It's because always replied with different names.) Thus, good responsibility. Good follow... See more
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Review summary
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Eventually, we resolved my auto backup issue on mobile iOS devices (iPad & iPhone). However, this took a frustrating amount of time and trial & error of changing NordVPN settings. The screenshots... See more
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Generally Nord VPN is a user friendly an d effective app that does it job albeit at somewhat diminished connection speeds. BUT when the app opens on my laptop the opening page is too big for my scree... See more
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Company details
Written by the company
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.
Written by the company
- Secure encryption
- Keep your online traffic safe behind a wall of next-generation encryption.
- SmartPlay
- Watch shows and movies safely without extra steps — whether at home or abroad.
- Safe when disconnected
- Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
- Double VPN
- Add another layer of encryption with our Double VPN servers for extra peace of mind.
- Private DNS
- Enjoy more online privacy without worrying about third parties spying on your every move.
- Worldwide network
- The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
- Multi-device
- NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.
Contact info
PH Venturi House, 49th Street, Bella Vista, Suite 1, Ground Floor, Panama City, Panama , Panama City, Panama
- +44 131 463 6666
- support@nordvpn.com
- nordvpn.com
4.2
Great
51K reviews
Asks customers to review
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renewal
Fraud and theft
I have emailed you 3 to 4 times to inform you of this. You’ve not replied to me so as I told you, I am gonna leave this review based on what you’ve done.. I reached out to you before my renewal to talk about renewal prices. I informed you that I did not want to renew, unless I spoke to somebody in person.. you told me that that’s not possible. I said that I didn’t want to renew. I went out and found another service provider.. then you fraudulently build my credit card that I no longer have that number doesn’t even exist. You pulled it out of your ass somewhere and build me. I’m very upset and I’m very displeased with how you chose to go about this even after you were told not to do it you still went ahead and build my credit card that’s fraud that’s theft and that’s not the type of company that I want to continue to deal with and if you don’t reach out to me about this based on this, I will reach out to my credit card company and I will have you charged.
To your reply below …… you never once contacted me about the billing issues 4 messages not returned I kept copies . It’s funny how you skirted around the fraud and stealing issues … it is not my job to contact you it’s YOUR job to fix it .
Let’s see what you do ?
Upset and disappointed
Hockeyyoda
February 16, 2026
Reply from NordVPN
Hey, we understand why an unexpected renewal on a card you thought was closed feels alarming — let's explain what happened.
NordVPN subscriptions renew automatically unless auto-renewal is cancelled, and our records do not show speific requests for refunds or cancellations, only requests to speak by phone, which we're not able to offer. On the card: renewals are processed through your card network, which can automatically forward billing to a reissued card even when the old number changes — that's a standard banking feature, not a manual charge on our side.
We'd genuinely like to resolve this — reply through your existing ticket or reach us at support.nordvpn.com, and we'll review the charge and sort out a solution. -J.B.
Good customer support
Not happy with the auto renewal price. G.S, which had been monitoring and replying here, helped me sort out the issue and refunded so I can sign up with the better promo price.
Ticket ID 20702413
February 13, 2026
Unprompted review
Reply from NordVPN
Hello. Thank you for sharing your feedback, we understand how surprising and frustrating a renewal price increase can feel. Our introductory plans are offered at a discounted rate so customers can try the service and decide if it meets their needs. After the initial subscription period ends, renewals are billed at the standard rate, which reflects the full value of all features and benefits included in the service. That said, we always aim to be transparent, and renewal notifications are sent in advance to help avoid unexpected charges.
We’re sorry this situation left you feeling misled, that’s certainly not the experience we want for our customers. Please reach out to our support team at support.nordvpn.com so they can review your case and look for a solution that works best for you. If you’ve already contacted them, feel free to update your review with your ticket ID, we’d be glad to take a closer look. -G.S.
I was charged $192 for an automatic…
I was charged $192 for an automatic renewal without my consent. They emailed me to resolve the issue. But their process is so convoluted, no contact info. Seriously? $192 for ONE YEAR??
March 12, 2026
Reply from NordVPN
Hello, thank you for bringing this to our attention, and we sincerely apologize for the confusion and frustration this charge has caused you.
Automatic renewal is a standard part of our subscription model, and subscribers receive advance notification before any renewal takes place. That said, we take billing concerns very seriously and want to make sure your experience is resolved to your satisfaction.
Please reach out to us directly at support.nordvpn.com or send us a private message with your account details, and our team will review the charge and assist you right away. We're committed to making this right. -N.L.
I am genuinely shocked at my recent experience with NordVPN
I am genuinely shocked at my recent interaction with Nord. I CLEARLY turned off my subscription auto-renewal in my profile at the beginning of 2026, before the subscription was to be renewed (of which I have screen shots) - but then was charged anyway for the 2026 subscription that, to repeat, was CANCELLED prior to the auto-renewal period. I must add that in no way did I ask for a subscription again, or renew it in anyway. Yes I could ask for a refund, which I did. But this "error" had a major impact on my end of month budget when I have recently lost my job. My trust in nord (as one of the "good" guys) has been shattered, and especially by the support staff who really did not seem to care that this was a fraudulent charge and made no effort to try to resolve the trust issue. Returning funds is the minimum of what Nord could do. Is it that hard to understand how this could be seen as fraudulent when I turned off auto-renew, and then magically had the subscription renewed anyway? Not to mention the impact this had on my personal life / finances at a time I could ill afford it. I must add that I had every intention of re-activating my NordVPN subscription when I am back on my feet. However, due to the loss of trust and lack of accountability from NordVPN I will use another VPN going forward.
EDIT: Thank you for your reply, E.G. I do not see a ticket number as my interaction was on chat, which has no identifier that I can see. The time of the chat was Mar 22, 2026, 13:11 GMT+2. I do not want to share names here, so will instead share initials: My first interaction was with CM, who did seem to understand that there was a trust issue besides the purely financial / technical. She handed the conversation over to AL, who showed no understanding at all.
March 22, 2026
Unprompted review
Reply from NordVPN
Hello, thank you for getting back to us. We’ve carefully reviewed your case and shared your feedback with the appropriate team to help improve our processes moving forward. We sincerely apologize for the inconvenience and frustration caused by the unexpected charge, as well as your experience with our support team.
To clarify, the recurring subscription for NordLocker was successfully canceled on your end. However, your NordVPN subscription remained active, which is why the charge occurred. We’re sorry for the confusion this caused, this is not the experience we aim to provide. We can confirm that your refund has already been processed. As a gesture of goodwill, we would also like to offer you a complimentary 3-month extension to your account. To see the updated status, you may need to log out and log back into the app. We truly value you as our customer and hope you’ll consider giving our service another try in the future. G.M.
Extremely professional
The gentleman who helped me was very helpful and was able to help me with my subscription cancellation and renewal refund. Very courteous gentleman
March 17, 2026
Reply from NordVPN
Hello. Thank you for a kind review!
Been a subscriber now in my 4th year
Been a subscriber now in my 4th year. I will not be renewing as the software is no longer working properly it either wants me to log in each time I turn on the PC and then spends forever trying to find a server. Been like this since the beginning of 2026 and seems to be getting worse. Shall be going over to Mullvad when my subscription is due for renewal.
January 1, 2026
Unprompted review
Reply from NordVPN
Hello, we are truly sorry for the connection issues. Please try to change the connection protocol to NordLynx. If that does not resolve the issue, please contact our customer support at: support.nordvpn.com Our team would love to take a closer look at the issue and help you out. If you already contacted our customer support, please update the review with the ticket ID or the registered email address. We would also like to take a closer look at the issue and help you out! -G.S.
I was charged early for my renewal…
I was charged early for my renewal subscription without my consent however the company resolved my problem and gave me a great offer so I accepted. Thank you so much. The person I spoke to on chat was very nice and resolved my issue right away.
March 16, 2025
VERY MISLEADING!!!!!
Very misleading! I wanted to try service as they say "30 day cancellation". Site is not user friendly, I could not accsess or open to TV channels, so I chatted to cancel in frustration. Turns out "30 day cancellation" is only for auto-renewal, which has to be manually turned off anyway. Chat bots and humans dragged it out to a ridiculous point.... after much assertiveness on my part they supposedly refunded my card. Now they want me to update my review. Okay it's negative one star now.
March 1, 2026
Unprompted review
Reply from NordVPN
Hello, Jerry! We’re sorry to hear about your experience and understand how frustrating this situation must have been. Disabling the auto-renewal feature and requesting a refund are two separate actions, though our support team is always happy to help guide you through both.
We’d also appreciate the chance to double-check how your inquiry was handled and confirm that the refund has been processed for you. If possible, please update your review with your ticket ID or the email address registered so we can take a closer look. Thank you! -D.S.
Beware auto renewal cost
Travelling in the nordics and middle east the product has responded very well in accessing banking and news media in the uk over past 2 years. But, beware of auto renewal. For 1 mobile and laptop, just got billed £164 for 1 year. Not next time too expensive.
March 14, 2026
The service is okay. But they’ll screw you at renewal time
The service is okay. Honestly, vpn services are a dime a dozen. This one won’t tell you when it’s renewal time and will just jack up the prices a ridiculous amount and then just charge you. $200 for a year of service. Going into their own account system i can buy 2 years of service for $103. Pretty substantial difference.
Edit: after seeing their response they don’t deserve the second star, totally scummy. Nothing better than a company that preys upon their existing customer base by screwing them because they didn’t see or get a single email. I had also sent them a single email prior to writing this email for them to make it right and they couldn’t care less.
February 26, 2026
Reply from NordVPN
Hello, thank you for taking the time to share your feedback. We understand how the difference in pricing can feel confusing or frustrating, and we appreciate the opportunity to clarify.
For longer-term subscriptions, we normally send a renewal notification by email approximately 30 days before the next billing date. This message includes the upcoming price and gives users time to review or cancel the subscription if they prefer. We’re sorry if this notification was missed or did not reach you as expected.
The lower price you may see advertised or offered in the account dashboard typically reflects promotional rates intended for the initial subscription period. Once that period ends, the plan renews at the standard rate, which reflects the full value of the service and its features.
If you would like us to review your specific subscription or discuss available options, please feel free to contact our support team at support.nordvpn.com. Our team will be happy to assist you further! - P.B.
Renewal costs triple the original price and is charged without any warning.
First payment €98, one year later €215 charged without notice. I can remember my family members' birthdays, but I have a harder time keeping track of all my subscriptions. I'd appreciate being notified before having to make such a generous gift. Contrary to what the brand claims in some replies, no, you are not warned before being charged. And don't pay attention to the brand's replies here — I just spoke with customer service and they made it very clear they won't refund me anything.
March 9, 2026
Unprompted review
Reply from NordVPN
Hi there! Thanks for sharing your experience. For long-term subscriptions, a renewal notification is normally sent in advance to the email address linked to the account so users can review or cancel before the charge. If you didn’t receive that email, we’d definitely like to look into it. Since you already have an open ticket, our team will follow up with you via email. You can also reach us anytime via live chat at support.nordvpn.com if you’d like quicker assistance. -N.L.
Do not change your email address !
Do not change your email address ! Unbelievable red tape under the guise of 'security' which prompts me to change VPN supplier upon renewal. Absolutely awful system in place
March 2, 2026
Unprompted review
Reply from NordVPN
Hi there! We understand how frustrating account changes can feel. From what we can see on our side, the email address on your account was updated previously following a request. If something doesn’t look right or you’re experiencing issues related to that change, please get back to us at support@nordvpn.com, and we’ll be happy to take a closer look and help clarify the situation. -N.L.
Cancel Your Subscription Indefinitely
The price for a 1 year subscription went from $60 in 2021 to over $160 in 2025 for the same service. You don't get enough warning when auto-renewal occurs and will not get refunded.
Stopped the service a year ago and I'm much better off without it. I'm sick of companies like these bullshitting everyone.
EDIT:
I see the reply from Nord VPN and they mentioned that they send out an email giving you a heads up before withdrawing money for the auto-renewal. That is true, however, we got the Subscription renewal notification 30 DAYS before the money is taken out. That is plenty of time to forget about it.
This notification should be released at least a week prior to the withdrawal and again the day before. They count on you to forget it or for it to get lost in your inbox. Costco offers refunds when funds are taken out for auto-renewal, so why can't NordVPN?
If NordVPN can lower the price for a whole year and still make a profit, there is no point in raising it. Plus, often times you will offer a discounted rate after you don't renew it to try to keep you to stay. That seems to work well, why not just keep it at the discounted price? I used to trust NordVPN, but the way it is now makes it look and sound like a scam.
March 7, 2026
Unprompted review
Reply from NordVPN
Hello. We’re very sorry to hear about your unpleasant experience. Our initial reduced pricing is offered so customers can try our service and decide whether they would like to continue using it. After the initial subscription term ends, the subscription renews at the regular price, which reflects the full range of features, benefits, and overall quality of the service. We also notify our customers in advance about upcoming renewals and the renewal price, as we strive to be as transparent and honest as possible. If you have any questions about your subscription or available options, please feel free to reach out at support.nordvpn.com we’ll be happy to help. -G.S.
Auto renewed membership at 4x the price…
Auto renewed membership at 4x the price posted online. Also used strange billing information so I could not tell the renewal happened
March 5, 2026
Reply from NordVPN
Hello Matt, thank you for sharing your concerns. We’re sorry to hear about the confusion regarding the renewal. The initial subscription often comes with a discounted rate so users can try the service, and once that period ends, the plan renews at the standard price that reflects the full value of the service and its features. Regarding the billing description, we would like to reassure you that we never want to mislead our customers. Renewal notifications are normally sent in advance so customers can review or adjust their subscriptions if needed. If there’s anything else we can do for you, please contact our support team so we can assist you further! - P.B.
Matias was great
Matias was great. Patient and helpful.
Nord VPN. Yikes. Their subscription renewal really is crazy expensive. From 117 for two years to 179 a year. Why?
March 5, 2026
Unprompted review
Reply from NordVPN
Hello, thank you for sharing your feedback and for highlighting your positive interaction with our support team. We’re glad to hear they were able to assist you effectively!
Regarding the pricing, the initial subscription often includes a discounted rate so new users can try the service at a reduced cost. Once that introductory period ends, renewals are billed at the standard rate, which reflects the full set of features and ongoing improvements to the service. We understand that pricing changes can be surprising, and we appreciate you taking the time to share your thoughts.
If you even need anything else, don’t hesitate to reach out! - P.B.
Awesome Support from Nord Customer Service
Offered a great compensation due to accidental renewal, staying with Nord thanks to thier support.
March 4, 2026
Good service overall, but make sure you turn off auto-renewal
1. speed is good
2. connection is sometimes unstable
3. auto renewal is by default set on, and it charges 2 two weeks before your term expires.
4. customer support is timely and nice
March 2, 2026
Reply from NordVPN
Hello. Thank you for your kind words about our support team. However, we're sorry to hear about the connection issues. Just to clarify why we bill earlier: it's to ensure you can use our services continuously and prevent any interruption in your protection. This protects you from unsecured browsing in case the renewal fails once your subscription expires. Please know you don't lose any days of your subscription.
We're truly sorry to see you go. If you ever decide to give our service another chance and should you encounter any issues along the way, we'd be happy to help, including with any connection concerns. We're always here for you! -E.G.
Dodgy billing and customer service, despite quality product
I found the product to be a good one, however my subscription experience was unprecedented and resulted in my leaving Nord for a more ethical provider. In contrast to any other subscription service I have used, Nord billed early, tripled the price after the initial purchase, and even changed the subscribed plan, without my consent. If you do not receive, or take close note of, the 30day renewal reminder, you will not realise the price has changed dramatically -not talking a simple increase by a few percent here. This had also caught out friends of mine who had been auto-charged at similar rates and weren't aware. I tried to reach out to Nord, ahead of my subscription expiry, to amend these aggressive charges and restore my plan to the appropriate one, and found that any recent Nord automated support/feedback emails in my inbox contained broken links, and direct replies were redirected to no-reply addresses, despite Nord specifically encouraging customers to reply directly. Nord did not acknowledge or respond to these issues when contacted again, through the webform on their website. They also would not allow me to make any changes to my subscription, or offer a more reasonable price for 2-yearly renewal - at best offering the same high price to remain a customer for even longer. I was only able to eventually cancel my account under the premise of resubscribing to the plan I originally signed up to, as a workaround. Save your energy! And take your money elsewhere to a provider with integrity.
January 13, 2026
Reply from NordVPN
Hello, Hayley. Thank you for sharing your detailed feedback; we truly appreciate it. Unfortunately, we can only reiterate what our support team has explained, and we can confirm that the information they provided was accurate. We're very sorry to see you go, and we thank you for being with us until now.
Just to clarify once more what happened: Our initial price, the one you see on our pricing page, is a special offer that lets you test our VPN and see if it meets your needs. The renewal price, on the other hand, reflects the true value of our service, which includes all the features we offer. We bill 14 days earlier for our long-term plans to ensure continuous service and prevent any interruption in your protection. This also safeguards against unsecured browsing in case the renewal fails once your subscription expires.
We're truly sorry for any unnecessary stress this has caused, and we hope we'll have the opportunity to welcome you back in the future. -E.G.
Dramatic increase in rates
I enjoyed their service until they hiked their price 100% in the second year through their faulty auto renewal system.
I've never heard of a service doubling in price over the course of 1 year.
This concern was already brought forward through their help desk and they were not able to provide a reasonable solution.
Also, their auto renewal reminder was redirected to my spam offering no chance for me to review their new terms, Nord gave no consideration for this.
Overall, the way Nord has set their systems up seems manufactured to take advantage of customers.
Ticket id: ID #20566468
February 27, 2026
Unprompted review
Reply from NordVPN
Hello Peter, thank you for providing the details! We appreciate you taking the time to explain the situation.
After reviewing your case and the previous correspondence with our support team, we can confirm that the renewal notification email was sent before the charge. However, we’re very sorry to hear that the message was filtered into your spam folder, as we understand that this prevented you from reviewing the updated terms in time.
We would like to work toward a suitable resolution for this situation. Our support team will follow up with you shortly via email. Thank you for your patience while we continue assisting you! -P.B.
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