NordVPN Reviews 

I would have given Nord a 5 star for its durability, but the latest fiasco did it. I was shocked when NORD was renewed at an inflated price, almost doubled. The charge to my account was a few weeks before the actual day of renewal. The only way to contact NORD was by chat. Chatting with the rep, he stated that the service could not be refunded. That is totally wrong, tech companies making their bucks at the cost of their good clients. *****************
Thank you for your response. The only communication I had with your Rep in the Chat box on Sunday 2/15/2026, notifying me that the sale was final, and that now the new plan expires 03/01/2027, 1 year added from 03/01/2026. My last renewal was $95.64 for a two year plan, and backtracking further for the year 2019 was$107.55. I wish I could give you more detail on the billing, but no account or Billing number is listed on the invoices and trustpilot does not allow email address on this review. Again thank you for responding back!

They raised my rate on renewal from a 2 year subscription for $95.76 to a 1 year subscription for $149.88. Need I say more.

Been using Nord for two months now and almost all of the servers have worked a treat, every server works and still give plenty of speed, regardless of location.

Had an issue with auto-renew, and a double charge on my bank account (that I now realize was likely my mistake at the time), even though I used the same account on the Google App Store that was used when buying directly through them originally.

Spoke to Matías Tobar through their live chat and they were very helpful, even going so far as explaining the issue very clearly to let me know what went wrong originally and ensure it doesn't happen again.

The tl;dr is that I was charged twice and had issues with auto renewal, but the support is stellar and resolved my issues quickly for me.

If you need a VPN, Nord likely have some of the best servers for you to use with no real hinderance to your online browsing, or even gaming. If you have any issues when using Nord, their support chat are very good and know what they're talking about.

Gotten suuper expensive... 2 Years ago I payed around 75 CHF for a 2-year plan, now it got auto-renewed for double the price (156 CHF) for only a 1-year plan without notice ???!!!
Took out the auto-renewal right away and will never come back..

They still charged me even when i had my auto renewal switched off and wouldn’t give my money back they are hard work just did a search on the complaints in google and they are known for this stay clear there are better and cheaper alternatives

I can’t say I’m unhappy with the service, but cancellation and renewal is so deceptive and unfair that it leaves me with a bad taste in my mouth. Will try Norton next time. Just don’t like doing business with people who try to take advantage of you, their customer.
And they just responded that “all our plans auto renew” which was not the issue. The issue is the maze they intentionally create to prevent you from cancelling the auto renew. It’s deceptive and predatory and eventually there will be a class action lawsuit and they will lose tens of millions of dollars, but they won’t care because they’re stealing much much more from their customers. It’s just dishonest, so do better if you wish the earn the “trust” of people who pay for your services.

I had a good experience with the support team.My subscription didn’t update correctly after renewal, but their response was quick and professional. They checked my account, guided me through the steps, and the issue was resolved fast.

Overall, I’m satisfied with their customer service, especially their responsiveness and clear support

I wanted to cancel my auto-renewal subscription but had lost access to my Authenticator app and also had lost my backup codes. I hadn’t used the service in a long while and was cutting my subscription costs to save money. Their chat-bot connected me with a live agent and the process was very smooth and took less than two minutes. If I decide to use a VPN in the future, I will certainly use Nord VPN!

NordVPN has been VERY helpful as we travel a lot and would need to access different websites to handle utilities, banking, etc where otherwise we could not do that internationally. Their customer service is FANTASTIC. Matías was the most recent person to help and he went above and beyond to explain a billing renewal to us. THANK YOU!!!

I've tried different companies until I found this one. I appreciate this company for all of their services over the last few years, and will continue referring family & friends to them.

The product is good, but the pricing is horrendous. The basic package (app only) cost for new customers is competitive at £9.89 pm (monthly plan), £3.79 pm (1-year plan) and £2.59 pm (3-year plan).

Unfortunately I had the subscription set to automatic renewal and due to illness wasn't able to check my renewal emails. I'm now paying £131.89 pa when the competitors (such as Avast) offer complete bundles for significantly less.

I raised my concern with NordVPN (they only offer an email contact, no phone number or webchat facility) under ticket ID #20264980 but they shrugged their shoulders and said 'tough'. That shows how much they value their customers, but their operation is based in Panama which says it all.

It's a shame that they don't care because the product is good, so if you take out a subscription I suggest you avoid the multi-year option, cancel it after a year and find something cheaper.

And NordVPN's response to this 1-star review shows how little they care about customer retention as it's full of 'regret' yet zero action as can be seen in the comment "......we truly regret the stress this caused, especially while you were unwell. We’re sorry we didn’t meet your expectations and will take your feedback on board." Caveat emptor people!

Full email correspondence is available if Trustpilot or NordVPN require verification of the poor customer service.

All of a sudden I see a bank transfer from my checking account to a PayPal account owned by Lagosec LLc ; apparently this is NordVPN auto-renewing a subscription I did not know was up nor the amount. Never having received notification of any kindnor remembering giving permission for this. i did sign up for a promotion they had, but it was nothing near the renewal fee. But what gives with the fake name and routing through paypal? extremely sketchy. I had my bank stop it and then when I looked up Lagosec it forwarded me to NordVPN. They gave me a refund without much debate, but this was very unsettling,

A lot of websites were not useful, as this app blocked used from using their search category, such as Menards, and puppies.com.

Also, they raise the price, and the "automatic renewal" surprised me when it came up. I was unable to cancel the subscription. Very disappointing

This was a renewal accomplished online prior to my current subscription ending. In the beinning it was great because the literature stated that if you were renewing then the service would piggy-back off the ending date of the renewal. However, after I paid for the renewal the statement sent was for a NEW Subscription. I had almost an enitr month on my other subscription and wanted to renew early. I am not sure where my subscription stands at this point...??

Update: Thank you for the response and appreciate the clarification..!!

Jason

NordVPN is refusing to honor their 30-day guarantee because I tried (and canceled!) their service 6 years ago. They claim this new purchase is a "renewal" and not a "new purchase," even though I haven't been a customer for over half a decade.

It is misleading to call a transaction a "renewal" when there has been no active subscription for 6 years. Their "guarantee" is a trap if you have ever touched their service in the past.

Reply to the support team: I could not request a refund on the website so the support agent replied via chat that I can’t get a refund on my payment. I have no ticket ID, but I opened #20456531

The app/program is fine, and most of the locations work correctly, although they sometimes are incorrect (browsing "in" Sweden when I'm connected to another country).
But the price of my last contract went up over 400%. The service isn't different enough from the previous year to condone that. Other companies' services are at the previous years price.
Similar to Insurance etc, where customers are given massive price hikes and should move.

Edit. Thanks for replying. The renewal price given to me was definitely far higher than the new customer price, despite your comment, so I went elsewhere.

I need for 1 month so subscribe and get the app.

I check to see if there is an auto renew option on the app (ANY COMPANY WITH MORALS HAS THIS EASILY AVAILABLE) and no mention of the option, so when I see it say subscription ends Feb 4th, great it will cancel.

But no, I get billed for the next month.

Eventually, after using Google I am shown you have to go to the main website to cancel the UN MENTIONED AUTO RENEWAL.

I speak with customer services for a refund. And all I get on repeat is , its in the terms and conditions. Then when I try to ask why is the option to cancel auto renew not shown, I get cut off.

Just because it's legal in the terms and conditions, doesn't make it right to hide the auto renew option in the app. Even insurance companies have easy to find auto renew , and generally they are scum.

Also I see I'm not the first to raise this issue.

Activated an extremely expensive auto-renewal even though I clearly chose no renewal. Cheated so many people they are facing numerous class actions about it. Utterly dishonest, don't give your money to people like this. If they steal your money so brazenly how safe is your data in their hands?

Reply to Nord comments 1: see their gaslighting reply. Their records will show I emailed complaining on 8 Mar 25 and was fobbed off the next day. They treat this as a one-off issue that has come as a surprise. Trust nothing they say.
Reply Nord comments 2: so you didn't record a customer complaint made from "James
Mar 8, 2025, 21:25 GMT+2 " and responded to by "Pablo Martinez (NordVPN) Mar 9, 2025, 12:54 GMT+2" and "David Garcia (NordVPN) Mar 10, 2025, 13:07 GMT+2" and a follow up generic request for feedback form: "NordVPN [support desk email address] Sent: 12 March 2025 12:10"
I don't beleive you.
There was no ticket number because you just emailed me back.
Finally you asked for my email address, I don't want to put it in full in public and TrustPilot won't allow email addresses here. But you have my name, and account and now the names of your staff involved. It should be enough.

I’m being charged full price while I have offers for substantial savings on 2year period. But wasn’t offered it until I was already tagged for full price.service was ok but I didn’t think it was worth $278..any chance of a refund?

Auto renewal without warning and no recourse. Bunch of Cs

I did contact the refund department and they told me I wasn’t eligible. I ALs didnt have a long term subscription which I assume most people dont so didnt get any warning.

I had an email from Nord detailing the proposed price increases for 2026 .
I have checked out what was currently provided , and found that three of the products have never been used .
Incogni ; Meshnet and Nord Locker . As an example , last year Incogni cost £ 59.88 plus VAT .

I have emailed customer support to find out what the new price will be for Dark Web monitor and Threat Protection Pro , the services I do actually use .

I have also asked about a refund for the unused Incogni service for last year .

No reply yet and I am comfortable paying for the services that I actually have used and will use going forward .

I am not happy paying a rolled up annual subscription , for some services i have never used / nor will .

Thanks for your reply G.M
My emails were sent to support @ nordaccount.com on 25/1/26 and 27/1/26 . As stated above I am still waiting for a reply from Nord . So until they do reply I wont get the ticket number for you to follow up .

I am happy to cut and paste the email texts if needs
be , however the lack of a ticket number rests within Nord .

In terms on the bone fides of my email , again I could send or post receipts from Nord relating to previous subscription payments .

I really do want to get this sorted out going forwards , paying for the Nord services I actually ( please see above again ) . As you will of seen I have never used 3 of the products , and do not need the same in the future

Thanks

Update
On 28/01/26 I made contact with R.Z of customer support . They confirmed , in writing , that no refund would be given for a product that was part of a bundle - but was never used .

Going forwards it was recommended that I cancel all renewal subscriptions proposed , then go back and get a package that more suited my needs .

I asked for a ticket number and was told none would be needed as I would be taking out a new package , once the old one was cancelled .

The customer service agent said that they would send me a full copy of the text chat , which was duly done .

My main concern about this whole experience would be the upselling of Nord products contained within a packaged bundle . With the "caveat emptor" wholly on the customer .

Thank you