NordVPN Reviews 

I like the protection but when being billed for renewal being able to be given any kind of sale pricing from advertising would be appreciated

Terrible. Cannot use any of my travel apps with it. Really thought I wouldn’t renew it. Surprise! Automatic renewal without even an email or notification. A very unsavory business practice.

I cancelled my account before renewal notice but was still charged even though I have no active subscriptions and will not refund

Provided a reasonalbe service for my requirements while abroad. However, the billing and client support is worthy of nil stars. I was unaware of the auto renewal, no reminder was sent prior to billing and was billed for a second month which I did not require. After contacting the Live Chat I was told I was not eligible for a refund. Do not use this company if you are looking for a 1 month service or make sure that your auto renewal is turned off. Poor customer service, do not use.

Nord VPN is a good system to use for what it's aimed at. But it would be better if they rewarded loyal customers the same as if you decide to leave and then receive offers much below the annual fee of close to £100.00 if you don't want to go through the hassle of renewal...

Everything works as it is intended to work, technical support is prompt with replies. Renewal process could be more straightforward.

Never had an issue connecting to NordVPN. Good user experience. Two year Plus plan renewal possible and accepted.

As a loyal NordVPN customer for the past 10 years, I’ve always been satisfied with the service—until a recent issue arose with my subscription renewal. I originally signed up for a 2-year subscription at a great price of $99. However, this past year, I was automatically switched to a 1-year subscription at a much higher rate of $159. Naturally, I reached out to NordVPN’s customer service to get things sorted out.

I was connected with Patricia Larrea, and I have to say, she provided exceptional service. From the start, she greeted me warmly and immediately made me feel like a valued customer. She didn’t just address the problem; she took the time to explain my options in detail.

Before proceeding with the refund process, Patricia offered me an incredible solution. She mentioned that, as a recurring user, NordVPN values my business and would like to offer me an additional 36 months of service for free. That would extend my subscription to a total of 48 months based on my original payment. I thought that was a generous offer and really appreciated the thoughtful way she presented it.

Patricia was very thorough in her explanations, and her kindness and professionalism shone through the entire interaction. It was clear that she was committed to resolving the issue and ensuring I was happy with the outcome.

Overall, my experience with Patricia Larrea was outstanding. It's rare to encounter such dedicated customer service these days, and she made a potentially frustrating situation much easier to navigate. I’m happy to continue my NordVPN subscription thanks to her efforts, and I’m confident that any future issues will be handled just as effectively.

Highly recommend NordVPN, and especially Patricia, for their top-notch customer support!

Due to an oversight on my part, I missed the renewal reminder email previously sent by your company. Consequently, I contacted customer support via live chat and was assisted by Mr. Matías Tobar.

I found Mr. Tobar’s handling of the situation to be extremely professional. He began by actively listening to my issue, and he fully understood and respected the solution I proposed. He even offered a special discount plan for long-term customers that was not listed on the website. Although I did not accept the offer this time due to personal considerations, this conversation with Mr. Tobar demonstrated to me that your company deeply values its customers' interests. It has definitely reinforced my decision to continue choosing your products.

I am very satisfied with the outcome, and I would like to express my sincere gratitude to Mr. Matías Tobar for his assistance once again!

This is a follow up from my first review. Basically Nord hit my checking account twice for the renewal fee. I contacted them and they made it ridiculously difficult to prove that what they had done. So today 1/16/26 I received an email stating that my subscription will expire on 1/18/26. I contacted them to point out that I did indeed renew my subscription only to run into the same convoluted, cumbersome hoops to jump through to get satisfaction. For example Nord wanted me to screenshot my banking account showing the debit and emai it to them. My banking app does not allow screenshots. Then I was told to find the email they sent to me about renewing my subscription. Of course I deleted it after I paid for the renewal in December. Never will I do business with Nord vpn again.

The VPN is excellent. The reason I did not give 5 stars was because I had to start the cancelation process of my renewal to get a reasonable renewal price.

Nordvpn has automatic renewal turned on by default, but do not make that clear to you.
I paid for the most expensive option of one month at £15.20 to cover a holiday only to be charged again next month even though not using it. When you contact them for a refund they just quote the small print and refuse. No wonder there is a class action being brought against them. Be warned not an honourable company

I purchased a one-month NordVPN subscription and canceled the auto-renewal immediately, which I intentionally do when testing new services to avoid unwanted future charges. This should not affect access to a subscription that has already been paid for.

Despite this, NordVPN revoked my access right after cancellation, leaving me unable to use the service during the paid period.
I contacted customer support and explained the issue clearly. The response did not address the actual problem and appeared to be a generic reply, which added to the frustration.

Canceling auto-renewal should stop future billing, not terminate access to an active subscription. This experience has left me with a negative impression of NordVPN and raised concerns about transparency and customer-focused policies.

My VPN not working. It worked only on the first day of renewal of subscription.

Please help here.

Thanks,
Murali Janaki

The product is good, but the pricing is horrendous. The basic package (app only) cost for new customers is competitive at £9.89 pm (monthly plan), £3.79 pm (1-year plan) and £2.59 pm (3-year plan).

Unfortunately I had the subscription set to automatic renewal and due to illness wasn't able to check my renewal emails. I'm now paying £131.89 pa when the competitors (such as Avast) offer complete bundles for significantly less.

I raised my concern with NordVPN (they only offer an email contact, no phone number or webchat facility) and they metaphorically shrugged their shoulders and said 'tough'. That shows how much they value their customers, but their operation is based in Panama which says it all.

It's a shame that they don't care because the product is good, so if you take out a subscription I suggest you cancel it after a year and find something cheaper.

Nord VPN is highly recommended. It works very well and meets all my needs as a frequent traveller and as someone who needs access to restricted services overseas.

I recently had an issue with the renewal of my subscription, and I got in touch with Nord customer service. They responded promptly, understood my perspective and offered a reasonable solution.

I am a happy customer.

Terrible decision signing up for this. I canceled after a few days and they did not turn off the auto renewal and I got a surprise $179 charge on my account. They refused to settle it and just kept sending me terms and conditions. Horrible experience. Total scam.

Ordered it and installed it @ Feb 2023. Could not access many of my services (bank accounts). No customer service, can't reach anyone. No help online. Deleted service, lost my money. Went with a competitor and am happy with them. Now they wanted auto renewal. Cancelled that.

Out of nowhere i received a mail that my subscription has renewed but I haven't had a subscription in 15 months and auto-renewal is off. Scammers, would not recommend also surfshark is even cheaper so that where I'm at now

I had messed up my auto renewal and couldn't afford another year. Luckily Enrique at NordVPN was very helpful and sorted me out.