The Norfolk Cleaning Group Reviews 8

Moving from serviced accommodation in Hammersmith to the wilds of North Norfolk I genuinely thought I would be unable to find the quality of cleaning I have become accustomed to, but I admit I was wrong!
I find The Norfolk Cleaning services really hard to fault; I am a perfectionist, but my cottage needed a deep clean with what felt like years of dust and detritus in every corner! It’s a 300-year-old cottage that felt as if it had never seen a duster! I especially needed help cleaning up all the pet hair (the previous owner had several cats). When I contacted the company, the office manager Dimitar took the call and explained the process and what the cleaning includes.
The cleaners did a fantastic job cleaning the entire place. We really appreciated the detail and focus they had when performing the job. No doubt they will be contacted again.

I've been using Norfolk Cleaning for ages now and I must say that they are top-notch. They are incredibly affordable, reliable and professional. Every time I hire them for a job, they deliver the best results in no time. And the customer service is just unbeatable. I would like to say big Thank you to Dimitar. He is friendly, helpful and never makes one feel like they are asking too much of him. He is also incredibly understanding and takes time to explain things in detail if needed.
I Highly recommend Norfolk Cleaning if you're looking for a reliable cleaning service provider and outstanding customer service.

Having spent hours googling who to go to, I took the plunge following reading the reviews and chose The Norfolk Cleaning.
They are a great option to go for when searching for a home cleaning company. They even arrived 10 minutes before the scheduled time, they offered to start at once or they could wait those 10 minutes if needed. Very nice! They didn't fail to make the house smell fresh and clean.
They brought the cleaning supplies and equipment, all of good quality, and paid incredible attention to detail. Not a single corner was left without cleaning.

It's always nice to come home to a nice and clean house. They are a trustworthy company that does a wonderful job!

I hired this company to undertake a deep clean of a residential property I have recently bought in Sheringham. The property had been empty for some time, had been neglected, and was in a sorry state of cleanliness.

I informed the company of this when I initially contacted them for a quote and they also attended the property to assess it for themselves. Their specification of what the deep clean would entail almost fully covered what I had asked for. I was promised by two different members of staff during the correspondence period that the property would be clean and ready to move into.

That was most definitely not the case. The owners of the cleaning company attended the day after the cleaners had been in and agreed it wasn’t up to standard. I was reluctant to give them a second chance as the property wasn’t cleaned even to a reasonable standard. However, they attended again the following day, but apart from a very, very slight improvement in the grease splattered kitchen cupboards (which were still in a very poor state) it was evident very little else had been done.

The clean that was undertaken was at best a refresh clean that would be undertaken on a holiday let. The house was left in an unclean, unhygienic state and without the help of family who rallied round to help, I would still be hard at work to make the house liveable.

I wish they had been up front and honest and said the job was too big for them. It would have saved me a lot of additional stress and hard work over and above what is expected during any house move, particularly moving from 150 miles away.

I am not a demanding client, maybe I was naïve in expecting to get a service that was promised and that I paid for.

Norfolk cleaning group undertake weekly cleaning for our holiday let and a deep clean each spring.
The cottage is always pristine and prepared for the next guests with many customers commenting on this when they give us feedback.
The office team are always very willing to help and efficient with schedules & invoicing.
All in all a great company to deal with.

We have a holiday cottage and have found Norfolk Cleaning to be 100% reliable and responsive to our needs. We know that visitors to our cottage will find everything sparklingly clean and nicely presented. From helping us when we were first getting set up to dealing with tricky customers, we can wholeheartedly recommend them.

Norfolk Cleaning have been looking after my holiday let for the past 18 months and I couldn't be happier with their service. They always leave the cottage sparkling clean and are very quick to respond to any issues or problems which might arise. Highly recommended!

Norfolk Cleaning are very responsive and pretty much do everything for my holiday cottage, as well as the cleaning.
I can trust them to look after my property.
Highly recommended.