Norfolk Sheds Reviews 

337
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a truly great and positive experience with this company. Customers frequently praise the exceptionally efficient delivery service and the extremely friendly, helpful staff who make every single interaction remarkably pleasant and totally smooth from start to finish. Many people are also very pleased with the robust, well-constructed products and the straightforward ordering process that consistently ensures wonderful overall satisfaction. Some reviewers were not happy with occasional missing components, minor assembly challenges, or instructions that lacked sufficient detail. A few consumers additionally noted unexpected delivery delays, poor tracking updates, or frustrating communication gaps regarding precise arrival times.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing satisfaction regarding the... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting fast shipping times and orders arriving on... See more

Quality

Customers had ambiguous experiences with quality, expressing a mix of strong satisfaction and notable... See more

Service

Users describe positive interactions with service, highlighting a hassle free process from ordering to final... See more

Staff

Customers consistently note positive experiences with staff, describing them as honest, straightforward, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have yet to build the shed but all the components seem very solid and well constructed. Customer service has been very good as I enquired about further accessories and it was sorted straightaway. Th... See more

Rated 4 out of 5 stars

Still in the process of painting with wood preservative, but what I've seen, looks good. I’m planning to start building the summer house next week.

Rated 4 out of 5 stars

I am very happy with my arbour, which looks great in the garden. The delivery people were polite and friendly. The only reason I haven't given 5 stars is that we realised the finial is missing, which... See more

Rated 4 out of 5 stars

Communication was quite good but the shed came with a missing latch window part


Company details

  1. Garden Building Supplier

Written by the company

Norfolk Sheds supply garden sheds, log cabins, summer houses, storage sheds & playhouses online. We offer quality products at low prices and free friendly advice from our UK-based team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

337 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(337)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy delivery, excellent service.

The time from ordering to construction was speedy. The shed was put up for us and is very sturdy. It looks very smart.

February 12, 2023
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Reply from Norfolk Sheds

Dear Angela,

Many thanks for your very pleasant feedback. We are happy that you are pleased with our service and the quality of the shed. We hope it will serve you for many years to come!

Kind Regards
Norfolk Sheds Ltd.

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Rated 5 out of 5 stars

Great quality

Really good quality, went up within a couple of hours, 2 people.

February 11, 2023
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Reply from Norfolk Sheds

Dear Stuart,

Thank you for your very pleasant feedback. We are really happy that you are pleased with the quality of the shed!

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Really easy and reliable

Easy to order and came really quickly

February 7, 2023
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Reply from Norfolk Sheds

Dear Mrs Oliver,

Thank you for your very kind review. We are happy that you were pleased with our service.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

All very good

All very good, strong shed, very helpfull team, thank You very much

February 24, 2023
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Reply from Norfolk Sheds

Dear Pawel,

Thank you for your very kind review. We are glad that you were pleased the shed quality and with our installation service.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Great price and service

Great price and service, I paid the extra to have it built, and it was a smooth streamlined experience all completed within a few hours, a polite friendly team assemblers

February 13, 2023
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Reply from Norfolk Sheds

Dear Paul,

Thank you for your very kind review. We are happy that you were pleased with our installation service and our team.

Kind Regards
Norfolk Sheds Ltd.

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Rated 5 out of 5 stars

Good customer service & efficient delivery

Good customer service when ordering by phone and the delivery schedule was efficient and happened exactly as and when we were advised.
The delivery person was polite and helpful and gave my husband lots of advice, and suggested he could call for further support if needed.
Already the small shed 7 x5 is up and being felted as we speak. Although 75 my husband is very fit...he will be prepping for the erection of the 10 x 15 workshop next...thank you

February 2, 2023
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Reply from Norfolk Sheds

Dear Pauline,

Thank you so much for your lovely feedback. We hope you enjoy both of your new buildings and they will serve you for many years to come.

If you have any questions or queries, please don't hesitate to get in touch.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Excellent customer experience

Super easy online ordering. Immediate follow up to arrange delivery, removal of old shed and install new one. Price was competitive and delivery was faster than most sites indicate (1 week).
The two guys who delivered and installed the shed were very professional, courteous and got on with the job.

November 30, 2022
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Rated 2 out of 5 stars

Poor communication and late delivery

You stated 3-5 working days for delivery. No communication about a delay, I had to write to Norfolk sheds to ask where my delivery was. Item due to arrive 15 days after ordering.

November 15, 2022
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Reply from Norfolk Sheds

Dear Adrian,

We are sorry there was a delay with your delivery. The paint is sent directly by our supplier and there was a delay on their end of which we were not made aware off. We are currently looking into this and why neither yourself nor us were not notified of this delay.

Apologies for any inconvenience caused.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Excellent and friendly service from all…

Excellent and friendly service from all at Norfolk Sheds, from those on the end of the phone who dealt professionally with my many queries to the remarkably friendly delivery driver who was a joy to deal with.
I highly recommend this outstanding firm.

September 23, 2022
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Rated 5 out of 5 stars

Excellent customer service. Quick to rectify delivery error and very polite.

Easy to order. Quick contact to arrange delivery. Very helpful in co-ordinating convenient time. Wrong shed delivered first time but collected and delivered correct shed the next day. Very apologetic and helpful.

August 17, 2022
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Reply from Norfolk Sheds

Thank you for your kind review. And we once again apologise for the mix up with the sheds. We hope you are happy with your new shed!

Rated 1 out of 5 stars

Slow delivery

Cannot understand why a Company that specializes in the supply of sheds takes some 4 - 5 weeks to deliver

August 17, 2022
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Reply from Norfolk Sheds

Hello Terry,

Thank you for your review. Given the high demand for garden buildings, lead times on some products can take longer than others.

Kind Regards
Norfolk Sheds Ltd.

Rated 5 out of 5 stars

Our bike shed arrived within a week as…

Our bike shed arrived within a week as promised and was very easy to assemble. I did it on my own and husband tightened everything afterwards. My husband has a mountain bike with straight handle bars. I have a Dutch style electric bike and with a little bit of manoeuvre, they both fit perfectly.
All I would suggest is maybe thicker roof felt as it did rip slightly on the corners when trying to tidy. Also perhaps longer felt nails as they bounced about a bit…..that may be me of course. All in all, really happy with our choice.
Jill Goulding

August 15, 2022
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Reply from Norfolk Sheds

Dear Jill,

Thank you for such a lovely review. We are really happy that you are pleased with your bike store. We hope it will serve you for many years to come!

Rated 2 out of 5 stars

i would avoid again...

good service to start with, shame the delivery was terrible, delivery driver arrived very late in the day, and the perspex was missing emailed in 3 times before i received a reply... no money off either...

overall i would not use again. they are cheap for a reason

August 1, 2022
Unprompted review
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Rated 4 out of 5 stars

No fault process

Ordering was simple and straightforward, delivery arrived early (07:15) on the day requested which was a big help.

July 18, 2022

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