Norfolk Sheds Reviews 

335
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently describe the staff as exceptionally polite and helpful, providing brilliant customer support and expert guidance throughout the entire purchasing journey. Many buyers frequently mention that orders arrive very quickly, and the overall quality of these wooden structures consistently exceeds expectations with robust construction. Though some customers noted minor issues with missing components, such as small hardware parts, brackets, or missing instruction sheets upon initial arrival. A few reviewers also mentioned occasional communication gaps, tracking issues, or unexpected delays when trying to confirm their exact delivery schedule with the team.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, reflecting a mix of satisfaction and distinct... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrivals and good communication... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising sturdy construction, solid... See more

Service

Customers report overall satisfaction and positive experiences with service. Consumers highlight great... See more

Staff

Consumers find staff to be positive, polite, and exceptionally helpful throughout the entire process.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have yet to build the shed but all the components seem very solid and well constructed. Customer service has been very good as I enquired about further accessories and it was sorted straightaway. Th... See more

Rated 4 out of 5 stars

Still in the process of painting with wood preservative, but what I've seen, looks good. I’m planning to start building the summer house next week.

Rated 4 out of 5 stars

I am very happy with my arbour, which looks great in the garden. The delivery people were polite and friendly. The only reason I haven't given 5 stars is that we realised the finial is missing, which... See more

Rated 4 out of 5 stars

Communication was quite good but the shed came with a missing latch window part


Company details

  1. Garden Building Supplier

Written by the company

Norfolk Sheds supply garden sheds, log cabins, summer houses, storage sheds & playhouses online. We offer quality products at low prices and free friendly advice from our UK-based team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

335 reviews

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Asks customers to review

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Replied to 20% of negative reviews

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4.3

All reviews

(335)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy

Competitive price for a Shire 8 x8 corner summer house, quick delivery. Whats not to like.

March 23, 2026
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Rated 3 out of 5 stars

Fast delivery and we'll communicated…

Fast delivery and we'll communicated with emails about order delivery etc delivery driver was amazing helped all the way only problems I have is floor is thin also put my foot through so I've reinforced that and no door hinges that took nearly a week to get to me. My floor is not truly square so had minor problems with the build but nothing I couldn't get over

March 9, 2026
Rated 4 out of 5 stars

Elton summer house

Easy comuications delivered in time
Just lacks finishing trim from roof to sides to make a neat join i will have to purchase the required material

February 27, 2026
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Rated 1 out of 5 stars

Don't buy from this company

Don't buy from this company. I have a shed that isn't even 2 years old and has a bow in the roof where water is now collecting. There is also a uniform gap running the length of the roof which measures 10mm wide. It's almost if they took 2 halfs and didn't quite join them together. Also the doors don't fully close. They won't come and look at these issues as they want to charge me as I didn't weather proof the inside of the shed. If I had known what the build quality would be like I would have bought from a different company. Be warned!

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Good quality summer house

Very pleased with the quality of our summer house. Have replaced the window catches for better ones but otherwise very good.
Great company to deal with. Excellent communication.

February 17, 2026
Rated 5 out of 5 stars

Excellent product and communication

Communication after purchase and before delivery was first class. The guys who delivered our shed were friendly, funny and extremely helpful. They phoned almost an hour before arrival and arrived within a minute of the time quoted. I really appreciated that. Shed is not built yet but quality looks brilliant. Would definitely buy from Norfolk ShedS again.

February 20, 2026
Rated 3 out of 5 stars

Potting Shed

Hi, the actual shed is a good one, however the instructions are not great, For someone who is a beginner these should have been better explained, and the bit where you have to drill at an angle in the corner, the 60mm screws were not long enough to go through. Hubby was getting a little frustrated at certain points trying to piece together the build alongside the instructions, and hes built a few sheds. At the moment its finally up as the weather has stopped us from getting it up before now, just the felting and windows to put in. There were some points that didnt marry up as per the pictures

January 13, 2026
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Rated 5 out of 5 stars

Good company selling good sheds

Good sheds, great support.

Their sheds are well designed and built, and their staff are friendly and skilled. They have been back twice to shave a bit off the door because I need access during the winter and the door has expanded in the wet conditions... but they've been happy to come back and sort it out and I appreciate that in todays world of sell it and run... good honest company.

March 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Good service throughout

Good service throughout. The office staff were great and answered all my questions. Delivery was done on the date albeit late in the day. The delivery men helped store the items under cover for me pending assembly.
Summer house is good quality with accurate parts and instructions.
My only comment is that the roof when assembled is very heavy and 2 of us only just managed to get it on top of the building by hand. Perhaps the warning could be stronger.
Delighted with the whole building.

November 13, 2025

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