The process with Normandy has become a lot better since they launched the Online quote and bind option. The part that is still lagging is that you can't actually bind, you have to send everything to U... See more
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See what reviewers are saying
I have never had such great response from underwriters in all my 14 years as an agent. They are easy to contact and knowledgeable, will answer any and all questions quickly. The billing dept is also... See more
Frank Primato, the marketing rep/underwriter is world class. Very few company reps seem to want to do their jobs anymore, and Frank is very attentive and always responds. Highly recommend if you wan... See more
Normandy is a great indy agent partner; have been since the days of only WC; now they are offering other lines of commercial insurance. The personal service we get is prompt, professional and friendly... See more
Company details
- #35 of 63 best companies in Insurance Company
Written by the company
Normandy Insurance is a commercial carrier & brokerage that provides instant quotes, expert underwriting, and hands-on agent support. Since 2008, we’ve been helping agents across the country grow their book of business—without the hassle.
Contact info
4800 N Federal Hwy, Ste 302A, 33431, Boca Raton, United States
- 866-688-6442
- info@normandyins.com
- normandyins.com
4.5
Excellent
453 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service & speedy quote!
March 24, 2023
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Peggy made it pleasant and easy.
March 23, 2023
The staff!
The staff! The caliber of experience and knowledge the adjusters and supervisors have. It's always a pleasure working with such great people!
March 17, 2023
The gentleman i spoke with was very…
The gentleman i spoke with was very helpful and took his time to explain very clearly to me what needed to be done.
March 1, 2023
The underwriting was quick and…
The underwriting was quick and professional and binding the policy was a simple process.
February 22, 2023
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Very quick to respond and very helpful.
February 6, 2023
Company was very helpful
February 2, 2023
Great communication
January 6, 2023
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Very professional and helpful
December 28, 2022
Love the Normandy Team!
No specific instance- just great people to work with. Never a delay with new submissions or changes. Any questions or issues that come up are dealt with quickly.
Greta and Kristina are fantastic!
December 13, 2022
Your auditing process is horrible
My poor rating is due to the audit process. I would NOT have gone with Normandy had I known that my audit would not be in person. I have had to gather all the info in the format you requested and then I had to follow up with the auditor who didn't return my phone calls. Then I was passed to another auditor, who was very nice but now I am disputing the audit. I see it as I have done all of your work. I have had to spend hours on YOUR JOB. Not okay Normandy.
December 5, 2022
Reply from Normandy Insurance
We're sorry to hear about your experience and understand your frustrations. We provide a self-audit for your convenience and most of our clients prefer them done in this manner, but we are happy to send an auditor out to complete the audit at your premise if that's your preference. Please send a note to auditing@normandyins.com so we can get this done to your satisfaction.
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Vito and Frank are the best!
November 15, 2022
great service
November 11, 2022
Easy to work with and fast response on any inquiries whether they are requested via email or over the phone. Very friendly environment.
Very fast in getting any reponse, very easy to work on its website and easy access to underwriters or Customer Services.
November 10, 2022
I haven't had that much interaction…
I haven't had that much interaction with Normandy, however recently spoke with Greta and we also requested some information from her. She is very knowledgeable and responds in a timely manner.
November 9, 2022
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Have only been with Normandy for 4…
Have only been with Normandy for 4 months but so far I have not had any issues or concerns.
November 4, 2022
Excellent service and prompt service…
Excellent service and prompt service thanks sonia batista
November 4, 2022
you respond timely to me emails
you respond timely to me emails. Your online portal is short and sweet and clear to use.
November 1, 2022
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