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Norma Reed Reviews 289

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TrustScore 5 out of 5

4.8

Dress Store
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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their exceptional helpfulness, patience, and knowledge. Customers consistently found their ideal dresses and products, often with personalized assistance and honest advice, leading to a smooth and positive shopping experience. The Oshawa Centre location is particularly highlighted for its excellent service and wide selection, making it a recommended destination for many. However, some people were dissatisfied with the service at a different branch, citing issues with communication, unfulfilled alteration requests, and dresses not being ready for pickup as promised. These experiences led to frustration and inconvenience, especially for those who traveled long distances only to find their expectations unmet.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing delight with the beautiful... See more

Location

People report positive experiences with location, specifically highlighting the Oshawa location as amazing... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent and amazing service, even... See more

User experience

Customers consistently note positive experiences with user experience, with many describing it as amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brooke in the Oshawa Centre location was an absolute dream! Friendly, helpful, she offer perfect solutions to make the plus size dress a perfect fit. Fantastic to have a store that carries plus size... See more

Rated 5 out of 5 stars

I am renewing my vows on my 25 wedding anniversary, just three weeks away and was in a panic. I found my ideal dress at Norma Reid and it is outstanding. The staff was patient and knowledgeable. Gre... See more

Rated 5 out of 5 stars

I had a really good experience here. Kristina was very helpful and made it easy to find a dress that actually fit me well. She showed me a few options, gave honest advice, and didn't make me feel rush... See more

Rated 5 out of 5 stars

My daughter just found the perfect prom dress at the Oshawa location! Deanna was amazing, she helped her navigate the many, many options and offered great advice on fits, styles and colours. Thank you... See more

Company details

  1. Dress Store
  2. Boutique
  3. Clothing Store
  4. Costume Jewelry Shop
  5. Women's Clothing Store

Written by the company

Norma Reed has been specializing in dresses since 1971. We pride ourselves on being able to provide the perfect dress for any occasion, whether it be a prom dress, bridesmaid dress, wedding gown, graduation dress or quinceanera gown. With our online store based in Los Angeles and Toronto and physical locations in two of the largest malls in Toronto and Oshawa, Fairview Mall and Oshawa Centre Mall, we are committed to providing an excellent customer experience. New soon-to-be locations coming to the United States soon!

Contact info

4.8

Excellent

TrustScore 5 out of 5

289 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service. The staff (Christina in particular) were great at finding the perfect style and colour for my daughter’s prom dress.

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Brooke was absolutely amazing

Brooke was absolutely amazing! All of the staff are super stars and made this experience for me something that I won’t forget! So many thanks for the 10/10 treatment at the Oshawa store location!!!

February 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Kristina was amazing

Kristina was amazing. She was so helpful, friendly, and attentive. My daughter had selected dresses she liked but Kristina offered other options based on the original choices. Kristina’s suggestion was ultimately the winner. Thank you so much for making this an easy and stress-free experience.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Prom dress!!

I went to the Oshawa mall location and it was amazing! I was looking for a prom dress and found the perfect one! Everyone there was very kind, especially Christina!!

February 1, 2025
Unprompted review
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