North East Bifolds Ltd Reviews 

155
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, who provide excellent service from start to finish. People are highly satisfied with the quality of the products, such as bifold doors and windows, noting their fantastic appearance and robust nature. The installation process is frequently described as efficient, smooth, and timely, with the company doing what they promise. However, some customers also noted issues with product quality, including slight damage or concerns about products not being fit for purpose.

What people talk about most

Service

Customers had positive experiences with service, often describing it as excellent from start to finish, with... See more

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Users describe positive interactions with quality, with many customers expressing satisfaction with the doors... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

excellent experience.We visited the showroom and were impressed by he freindly informative staff. They gave the price timescales for delivery and installation The fitters were very pleasant and profes... See more

Rated 5 out of 5 stars

North East Bifolds installed 3 large aluminum door sets over three floors professionally, to high standards. They arrived on time, were friendly with good humour, and completed the work effici... See more

Company replied

Rated 5 out of 5 stars

North East Bifolds helped us transform our last project with superb 6 meter bifolds. Great quality, price and customer service . Would highly recommend Tony, Chris & Team .. Paul Barrow

Company replied

Rated 5 out of 5 stars

We are so pleased with our new bifold doors. They look great, are strong, secure and of exceptional quality. After fitting we noticed some slight damage to the inside of one of the panes of glas... See more

Company replied


Company details

  1. Door Manufacturer

Written by the company

Aluminium Manufacturers of Bifold / Sliding doors, Windows, Entrance doors, Garage Doors, Roof Lanterns, Residential internal doors


Contact info

4.8

Excellent

TrustScore 5 out of 5

155 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(155)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Telephone answered promptly and a…

Telephone answered promptly and a pleasant knowledgeable experience given by her, sales (Phil really consciences and keeps you updated and informed) the 2 installers, Eric and Andy, two smashing lads with a bit craic but when it came to fitting they were concentrated on producing a great 1st class job so all in all i would definitely recommend North east Bifolds to friends and family 👍

July 16, 2026
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Rated 5 out of 5 stars

Absolutely fantastic service doors look…

Absolutely fantastic service doors look amazing. Chris and his team cant do enough for you!! I would highly recommend as the doors really open up the space, they look very smart and you can tell they take pride in what they do.

Thank you so much, Chris.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

excellent experience.We visited the…

excellent experience.We visited the showroom and were impressed by he freindly informative staff. They gave the price timescales for delivery and installation The fitters were very pleasant and profesional Paula was very helpful with any questions we had .We would gladly use North east bi folds in the future

June 26, 2026
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Rated 5 out of 5 stars

From placing of order to delivery…

From placing of order to delivery excellent service.
Third time we have used them, and will be placing an order for bi-fold doors again in the next week or so.
Would highly recommend.

June 22, 2026
North East Bifolds Ltd logo

Reply from North East Bifolds Ltd

Hi Karen,

Thank you for taking the time to review us and for your
repeat custom. We really appreciate your kind comments.

Rated 5 out of 5 stars

The Bi-folds look fantastic.Customer Service …

The Bi-folds look fantastic.Customer service was amazing. Very helpful team and answered any of my questions. Very reasonable price too. Thanks Northern Bi-folds we love our new doors and the excellent clear view they give us

June 8, 2026
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Reply from North East Bifolds Ltd

Hi Andrea,

Thank you for reviewing us and giving us 5 stars.
We will pass on your lovely comments to the team.

Rated 5 out of 5 stars

Great work by the NE bi-folds team

Great work by the NE bi-folds team. We have bi-folds fitted a few years ago and now had a window changed to match! Looks great thank you to Chris and the team. Mr and Mrs Smith, Wynyard

May 28, 2026
North East Bifolds Ltd logo

Reply from North East Bifolds Ltd

Hi Rachel,

Thank you for reviewing us. We are very happy to hear you are
really pleased with your bifolds and window.

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Rated 5 out of 5 stars

From my first contact with North East…

From my first contact with North East Bifolds, through finalising the design to the installation phase, this company has been excellent.

April 27, 2026
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Reply from North East Bifolds Ltd

Hi Nigel,

Thank you for taking the time to leave us a review.
We really appreciate your comments and the 5 star rating.

Rated 5 out of 5 stars

Perfect service

Perfect service, very polite and helpful fitters. Great quality products. Could not recommend more highly.

May 7, 2026
North East Bifolds Ltd logo

Reply from North East Bifolds Ltd

Hi Paul,

Thank you very much for your feedback and recommendation.
We will pass your comments on to the fitting team!

Rated 5 out of 5 stars

Good quality product and good value for…

Good quality product and good value for money. Communication was great from start to finish. Supplied and fitted as promised.
Would definitely recommend.

April 15, 2026
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Reply from North East Bifolds Ltd

Hi Terry,

Thank you for your great feedback.
We are really pleased to hear you would recommend us and appreciate the 5 stars.

Rated 5 out of 5 stars

Top quality beautiful French doors And…

Top quality beautiful French doors And good fitting I am over the moon with brilliant 👍

April 10, 2026
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Reply from North East Bifolds Ltd

Hi Allan,

We are really happy to hear your comments and appreciate you taking the time to leave us a review. Many Thanks!

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Rated 5 out of 5 stars

Great customer service

Great customer service, great fitting and great product.....no issues

April 10, 2026
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Reply from North East Bifolds Ltd

Hi Emily,

Thank you for the review and rating us 5 stars!

Rated 5 out of 5 stars

Great service great product delivered…

Great service great product delivered on time

April 14, 2026
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Reply from North East Bifolds Ltd

Hi Charles,

Thank you for taking the time to review us.
We are pleased to hear you are happy with our service and products.
We look forward to working with you again on your next jobs.

Rated 5 out of 5 stars

Quality products

Quality products, amazing service

March 24, 2026
Unprompted review
North East Bifolds Ltd logo

Reply from North East Bifolds Ltd

Hi Chloe,

Thank you very much for your review. We are pleased to hear your
feedback.

Rated 5 out of 5 stars

Excellent service from these lads

Excellent service from these lads , great service and great quality doors , wouldn’t use any one else, highly recommended.

Thanks again

March 23, 2026
Unprompted review
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Reply from North East Bifolds Ltd

Hi Steven,

Thank you for your 5 star review. We appreciate your feedback and
look forward to working with you again.

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Rated 5 out of 5 stars

Probably the prompt service prompt…

Probably the prompt service prompt service provided on delivery and fitting

March 11, 2026
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Reply from North East Bifolds Ltd

Hi Jed,

Thank you for your review and rating us 5 stars.
We look forward to working with you again on your future projects.

Rated 5 out of 5 stars

Lifesavers!

My wife and I came to the showroom in seaham, as we had a broken key in our bifold door lock. Chris and his team, couldn't have been more helpful. Even though the system we had was not supplied by North East Bifolds. Chris still managed to find a solution for us, by providing us with a free barrel lock and step by step instructions of how to change it. They could've just shrugged their shoulders, and turned us away, but they genuinely wanted to help. We would definitely recommend this company. Kind regards, Mark and Ann.

March 16, 2026
Unprompted review
North East Bifolds Ltd logo

Reply from North East Bifolds Ltd

Hi Mark and Ann,

We are pleased we were able to help you sort your lock.
Many thanks for taking the time to leave us a review.

Rated 1 out of 5 stars

Very Poor Experience – Years to Resolve Serious Issues

I instructed North East Bifolds Ltd to supply aluminium windows for my property using the Smart Alitherm 600 system as part of a self-build project.

Unfortunately serious problems emerged with the windows supplied and installed. Independent expert reports were later obtained in relation to the neighbouring property within the same project, which identified a number of technical concerns with the windows supplied, including frames that experts concluded were unsuitable to meet the wind load performance requirements specified for the installation and deviations from the type-tested configuration of the system.

The windows installed at my property raised similar concerns and ultimately had to be fully removed and replaced.

Resolving the situation took around three years before the matter was finally settled and the money paid back. The time, disruption and cost involved in dealing with the problems was extremely frustrating.

Based on my experience I would strongly advise anyone considering using this company to ensure that specifications, certifications and technical requirements are independently verified before installation.

January 31, 2026
Unprompted review
North East Bifolds Ltd logo

Reply from North East Bifolds Ltd

Thank you for your review. However, we feel it is important to clarify several points for the sake of transparency.

Firstly, the products referenced in your review were never fully paid for. Only a small deposit was made and the remaining balance for the goods was never settled.

Secondly, your property forms part of a wider development where the majority of the new-build homes on that estate have used our services for their glazing requirements without any issues at all. The concerns raised in your review relate only to your property and your brother’s neighbouring property, while numerous other installations on the same development have performed as expected.

It is also important to clarify that we did not install the products at your property as referenced in your review.

We also note that the matter you refer to was eventually resolved after lengthy discussions. Throughout that period we cooperated with the process and engaged with the relevant parties in order to bring the situation to a conclusion.

We retain full documentation supporting these points and are happy to provide this to any prospective customer seeking clarification.

We remain committed to providing quality products and professional service to our customers.

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