Writing this to stop others falling for this scam, I’ve placed an order with them and had no contact at all bar the confirmation email. We’ve heard nothing regarding delivery. We’ve tried ringing but... See more
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Ordered expensive sofa and chair. Constant delays, then they could not load goods onto a courier and told me the day it was supposed to be delivered. Have been chasing for weeks and still not receiv... See more
Ordered a 4-seater Sofa on a Saturday and it was delivered 6 days afterwards (counting in the weekends). The quality was just astonishing. It was bigger than most 4-seater sofas in the market but at 1... See more
I cannot speak highly enough of Dan (who dealt with my purchase and follow up) and the company itself. Absolutely top class customer service, above and beyond. Lovely furniture, superb communicatio... See more
Company details
Written by the company
At North East Sofas Direct we are an online discounted furniture outlet located in Huddersfield, West Yorkshire. With all our items in stock, quality and comfort does not have to be expensive when shopping with us. We provide a 5* Trustpilot experience with free UK Mainland delivery.
Contact info
2.9
Average
55 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding
Outstanding, I messaged and got a reply back straight away, the delivery service was perfectly on time, they brought it in and set it up, I’d recommend these all the time for the price, quality and service.
January 29, 2023
Unprompted review
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Really pleased with my sofa
Really pleased with my sofa. Friendly helpful lads...woukd definitely recommend...
January 31, 2023
Unprompted review
Probably the best customer service…
Probably the best customer service experience ever! Brilliant- thank you Dan
January 23, 2023
Received the sofa very quickly having…
Received the sofa very quickly having placed the order. Sofa had a slight mark but nothing warranting a return. Sofa was even better looking on arrival. Only downside was the courier company, but I wouldn’t hold that against the seller!
January 7, 2023
Great service
Great service - the first chair had a fault on the recliner mechanism, the guys turned up the very next day (a Saturday) and replaced with a new one that worked perfectly. Very friendly and helpful.
January 6, 2023
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As good as it gets, five stars!
Very fast delivery by very nice, polite and helpful team. I love the new sofa and thought it was a good price. On top of that they offered a 5% discount.
January 2, 2023
Recommended
Arrived on time delivery men were very polite. Would buy from this company again .
January 2, 2023
Unprompted review
Great service
I had a great experience from start to finish, the sofa was exactly what I wanted and was delivered with care
December 3, 2022
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OUTSTANDING!
I cannot speak highly enough of Dan (who dealt with my purchase and follow up) and the company itself.
Absolutely top class customer service, above and beyond. Lovely furniture, superb communication and on time, courteous delivery. A***** from beginning to end. So great to find such a genuine and reliable company.
Thank you so much
Heather B
October 31, 2022
Unprompted review
Will buy from again top man 👌
Bought a tub settee from here, settee was perfect. Seller was friendly and so helpful, will definately buy from again.
July 25, 2022
Unprompted review
Recommend without question
Recommend without question. So helpful to me and went the extra mile to satisfy ‘I want it now’!! Thank you so much, great item and customer service second to none!
July 9, 2022
Unprompted review
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Excellent service throughout
Excellent service throughout. Great communication and delivery. Love the sofa.
May 18, 2022
Unprompted review
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